iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 99 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★170 Google reviews · 24 photos
95%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elite Tree Service 4.8 out of 5 based on 170 reviews, with the owner responding to 72% of them. Customers frequently praise the company for punctuality, competitive pricing, and thorough cleanup after tree removals, trimming, and storm damage restoration. However, lower-rated feedback highlights a recurring issue with scheduling delays and poor follow-up communication, where some clients waited weeks for appointments or received inadequate responses regarding estimates.
Google rating: 4.8 out of 5 from 170 reviews (95% five-star).
Reviews on this page: 170 Google reviews (161 with written comments, 13 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 31, 2026.
Service: Tree Removal Service serving Columbus, Georgia.
Data from Google, last updated November 8, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Elite Tree ServiceTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Tree Service: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Tree Service: 85/100 on this factor. Category median: 94.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Tree Service: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Tree Service: 50/100 on this factor. Category median: 59.C
50
Bar = this company · dark tick = category median.
Star ratings
170 Google reviews we collected
4.8of 5
5 stars16195%
4 stars21%
3 stars11%
2 stars21%
1 star42%
Praise vs complaints
Phrases our text analysis found in 161 written reviews
98%praise
Praise37198%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable350%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8222%
Staff & attitude7219%
Speed & response6918%
Would recommend6718%
Price & value5615%
Communication164%
Honesty & trust154%
What customers talk about
We read 161 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very thorough and afterwards you couldn't tell they had been here.”
“Sloppy work at best.”
“From initial call to clean up, they complete the job professionally.”
“Consistently they are prompt to respond, reasonably priced, and do excellent clean up.”
“Highly recommend and will use them in the near future.”
“Requested and received a fair estimate to remove an aging pear tree (not urgent) on Thurs and was awaiting scheduling.”
“Explained everything to me in a manner I could understand.”
“Elite Tree Service team is polite, responsive, reliable, has excellent pricing, and very efficient!”
People customers mention
Bill13 reviews
Mark12 reviews
Martin5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elite Tree Service for 4 kinds of job. Pick one to see what they paid and said.
PPete7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Once again Elite Tree Service has come to my rescue! I've used them for years, ranging from large tree removals to emergency storm clean up. Consistently they are prompt to respond, reasonably priced, and do excellent clean up. From initial call to clean up, they complete the job professionally. I strongly…
Reasonable price
PPhyllisLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I'm really pleased with the work Elite Tree Service did to clear dead trees, bamboo, and bushes in my yard. Also, Mark made sure I was informed every step along the way from actual quote to pictures of the progress. You won't be disappointed with their service.
VVance3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Requested and received a fair estimate to remove an aging pear tree (not urgent) on Thurs and was awaiting scheduling. The remnants of hurricane Isaias hit here Friday night and the tree unexpectedly came down (fortunately missing the house). I texted Mark, early Saturday morning and he had a crew out within 2…
Reasonable price
CChuck7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service. I called several companies and Elite also had the most competitive price. I needed the work done quickly and they accommodated me. They were safe, fast, professional, and cleaned up better than I would have done myself. I highly recommend Bill and his team.
JJon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Good price and great service. The crew was on time and very professional. The work was performed quickly and they did a great job on cleanup.
Great price
DDonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mr. Bill and his employees were outstanding in removing a tree that fell on my house. They came in force and did the work with such professionalism and care not to cause any further damage to the house! They took care of the tree outside the house as well as the tree limbs inside the house. I was expecting them to…
Once again Elite Tree Service has come to my rescue! I've used them for years, ranging from large tree removals to emergency storm clean up. Consistently they are prompt to respond, reasonably priced, and do excellent clean up. From initial call to clean up, they complete the job professionally. I strongly reccommend enlisting their services for any tree service needs, large or small!
Price assessment: Reasonable price
Response from the owner · 2 years ago
Wow! We are thankful to you for being a loyal customer and using us again. We appreciate your kindness and recommendation for others to use us. Glad we can be of service!
P
Phyllis BrownLocal Guide · 18 reviewsiTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
I'm really pleased with the work Elite Tree Service did to clear dead trees, bamboo, and bushes in my yard. Also, Mark made sure I was informed every step along the way from actual quote to pictures of the progress. You won't be disappointed with their service.
V
Vance Rutledge3 reviewsiTotal number of Google reviews Vance has written across all businesses on Google Maps, not just this one.
Requested and received a fair estimate to remove an aging pear tree (not urgent) on Thurs and was awaiting scheduling. The remnants of hurricane Isaias hit here Friday night and the tree unexpectedly came down (fortunately missing the house). I texted Mark, early Saturday morning and he had a crew out within 2 hours. The tree remnants and all debris were removed and cleanup completed by 11am Saturday. 11 hours total time from when the tree fell to the completion of its removal. That’s the definition of exceptional service! Thank you Bill, Mark, and Elite Tree crew!!!
Price assessment: Reasonable price
C
Chuck Vaughn7 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Excellent service. I called several companies and Elite also had the most competitive price. I needed the work done quickly and they accommodated me. They were safe, fast, professional, and cleaned up better than I would have done myself. I highly recommend Bill and his team.
J
Jon Bennett1 reviewiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Good price and great service. The crew was on time and very professional. The work was performed quickly and they did a great job on cleanup.
Price assessment: Great price
Response from the owner · a month ago
Thank you so much for the great review! We’re glad you were pleased with our pricing and service. Our crew takes pride in showing up on time, working efficiently, and leaving the property clean when the job is finished. We truly appreciate you choosing Elite Tree Service and trusting us with your tree care needs!
D
Don GermanLocal Guide · 13 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Mr. Bill and his employees were outstanding in removing a tree that fell on my house. They came in force and did the work with such professionalism and care not to cause any further damage to the house! They took care of the tree outside the house as well as the tree limbs inside the house. I was expecting them to have the city to pick up the tree limbs and debris, but they had their own bucket truck and loaded and hauled it all away! I already have Elite on speed dial to come back and access other trees in my back and front yard to be taken down. I highly recommend Elite Tree Service! They are professional, caring, great group of people and I know who to call, if another tree decides to visit my house!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for such a thoughtful review! We’re truly grateful you trusted our crew during such a stressful situation. When a tree ends up inside your home, the last thing you should have to worry about is cleanup or additional damage. Our goal is always to handle the entire job safely, carefully, and completely, from removing the tree and interior limbs to hauling away every bit of debris.
We especially appreciate your kind words about our crew. They work hard, and it means a lot to know their professionalism and care stood out to you.
While we definitely hope no more trees decide to “visit” your house 😅🌳🏠, we’re honored to be on speed dial if you ever need us again! We look forward to helping you assess the other trees around your property.
Thank you again for recommending Elite Tree Service!
B
Buffy Brandt2 reviewsiTotal number of Google reviews Buffy has written across all businesses on Google Maps, not just this one.
Elite was amazing, they squeezed us in on a Saturday. They were very thorough and afterwards you couldn't tell they had been here. Highly recommend and will use them in the near future.
Response from the owner · 2 months ago
Thank you so much for the great review and recommendation! We’re glad we were able to get you taken care of on a Saturday and make the process as easy as possible. Our crew takes a lot of pride in being thorough and leaving a property looking like we were never there. 🌳💪
We truly appreciate you choosing Elite Tree Service, and we’ll be happy to help again whenever you need us!
T
Timothy JoyntLocal Guide · 14 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Came fast to my house after one of my trees hit the roof! Explained everything to me in a manner I could understand. Crew was friendly and courteous of my property.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much for the kind words! We know how stressful it can be when a tree damages your home, so we’re glad we could get there quickly, walk you through everything clearly, and help make a tough situation a little easier.
We’re especially proud to hear that our crew was friendly, courteous, and respectful of your property. Thank you for trusting Elite Tree Service when you needed help most! 🌳🏠
F
Fred Buran3 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
The folks at Elite Tree Service, Inc. did an excellent job removing a diseased tree and grinding down the stump. They even recommended a good replacement tree. Great service, recommended.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much for the great review and recommendation! We’re glad we could safely remove the diseased tree, take care of the stump, and even help point you in the right direction for a replacement. 🌳
We always want our customers to feel confident not only about the work we’re doing today, but also about what’s best for their property moving forward. We truly appreciate you choosing Elite Tree Service!
C
Carolyn Hadley1 reviewiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Thank you so much Mr, Mark for taking care of my tree and limbs problem. By asking God. He sent me the right man for this job. Everything was just perfect. My yard looks brand new. This company and the crew member are the best. Much blessings. 😊👍🙏
Response from the owner · 2 months ago
Thank you so much for this incredibly kind review and for trusting Mark and our crew with your property! 🙏 We’re grateful we could take care of the tree and limb issues and leave your yard looking fresh and clean again.
Your words about God sending the right people at the right time truly mean a lot to us. We appreciate your support, your recommendation, and the blessings. We’re sending many blessings right back to you! 😊🌳
