Axelle Audenaert1 reviewTotal number of Google reviews Axelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerfect! Levering zoals afgesproken en goed materiaal!
Elmora Healthcare
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%85+24Replies to reviews 8%92+7.6Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 15 stretching studiosPosition by Experts Score among all companies we track in this category. · better than 43%
4.7 ★★★★★ 205 Google reviews · 19 photos
90%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
Nov 2026latest review
Elmora Healthcare at a glance
Customers frequently praise Elmora Healthcare for its punctual delivery, fair pricing, and effective communication regarding wheelchair and scooter rentals. Reviewers highlight the staff's willingness to accommodate urgent requests and assist with equipment repairs. However, some lower-rated reviews criticize the pharmacy department for unhelpful customer service, lost paperwork, and issues with medication or product exchanges.
- Google rating: 4.7 out of 5 from 205 reviews (90% five-star).
- Reviews on this page: 205 Google reviews (181 with written comments, 9 with photos).
- Owner responses: the business replied to 32% of reviews.
- Most recent review: November 9, 2026.
- Service: Stretching Studio serving Mountain Lakes, New Jersey.
Data from Google, last updated November 12, 2026.
Score profile vs other stretching studios
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elmora Healthcare: 87/100 on this factor. Category median: 91.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elmora Healthcare: 85/100 on this factor. Category median: 87.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elmora Healthcare: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elmora Healthcare: 92/100 on this factor. Category median: 68.A
92
Bar = this company · dark tick = category median.
Star ratings
205 Google reviews we collected
- 5 stars18490%
- 4 stars73%
- 3 stars31%
- 2 stars21%
- 1 star94%
Praise vs complaints
Phrases our text analysis found in 181 written reviews
- Praise21796%
- Complaints84%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6629%
- Would recommend4520%
- Quality & results4219%
- Speed & response3013%
- Price & value2310%
- Communication146%
- Honesty & trust52%
What customers talk about
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's so nice to know you can depend on the rental process with Ben at Elmora Healthcare.”
“They are not friendly in the pharmacy and lost my paperwork when I rented a wheel chair.”
“If you need mobility equipment or repairs, look no further.”
“And Ben, thank you very much for making our holiday possible with your great service and the wheelchair.”
“Finally, he gave me my money back with the worst attitude.”
“Ben correctly diagnosed the issue with our power wheelchair and was able to repair it quickly.”
“With everything being closed on Sunday and the company that was supposed to bring her a portable machine never showed up.”
“It was so necessary and so worth it as she has limited mobility, especially in such a "walkable" city.”
“Ben was super communicative during the whole rental process.”
“Being a family-run business, they treat us like family with genuine care, honesty, and top-tier expertise.”
People customers mention
- Ben 28 reviews
- Pharmacy 5 reviews
- City 4 reviews
- Manhattan 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
hong7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional Service & Unbeatable Value! On 10/9/2026, Ben came to my mom’s home to repair her old used electric wheelchair. Words cannot express how grateful we are for his service! Ben is extraordinarily professional, talented, warm, kind, and knowledgeable. Not only did he repair the chair perfectly, but he also…
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were flying to Europe and had a layover in New Jersey when I noticed I was missing a part to my CPAP. Ben was amazing. He not only had the part but he delivered it to me at my hotel. He is a wonderful man and I am so grateful to him for all of his help. Sandy P.
ChrisLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
When an airline destroyed my wheelchair, I was without a motorized wheelchair for an upcoming event. Thankfully, I knew of Elmora Healthcare and Ben set me up with a wonderful motorized wheelchair rental in such a short notice. And they even delivered it to my home and picked it up when I was done. I highly recommend them and would use them again.
Alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and the equipment was perfect. Thank you for making our visit to the Big Apple possible.
Wendy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great for wheelchair repair! Ben correctly diagnosed the issue with our power wheelchair and was able to repair it quickly. Very professional and customer focused. Highly recommend this business!!
Al9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ben repaired our power wheel chair. He is friendly, professional and knowledgeable. I will recommend him to anybody.
Photos
Customer reviews
4.7 ★★★★★ 205 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Samara Moore5 reviewsTotal number of Google reviews Samara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was probably one of the most positive rental experiences ever, for anything we have ever rented. Excellent rental and delivery fees. Ben was super communicative during the whole rental process. I was afraid it would be difficult to rent a mobility scooter to be delivered at the airport, but Ben made it so simple for us. He went over and above meeting us outside baggage claim, with the scooter already assembled and ready to go. The key was accompanied by a QR code that made it easy for us to get to complete video instructions on how to assemble and disassemble the scooter. The scooter had a full battery charge and was in superb condition. We were running behind getting to the airport for our return home, so Ben was able to allow us to leave the scooter at the car rental site so we could get on our flight in a hurry. We won't rent from anyone else when we are in the area. It's so nice to know you can depend on the rental process with Ben at Elmora Healthcare.
hong red7 reviewsTotal number of Google reviews hong has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional Service & Unbeatable Value! On 10/9/2026, Ben came to my mom’s home to repair her old used electric wheelchair. Words cannot express how grateful we are for his service! Ben is extraordinarily professional, talented, warm, kind, and knowledgeable. Not only did he repair the chair perfectly, but he also took the extra time to patiently train on how to use it safely and comfortably and how to charge. Prior to calling Elmora Healthcare, I reached out to three other companies, and Elmora Healthcare gave us by far the best price. Being a family-run business, they treat us like family with genuine care, honesty, and top-tier expertise. If you need mobility equipment or repairs, look no further. Highly recommended!
Sandra Perlmutter3 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe were flying to Europe and had a layover in New Jersey when I noticed I was missing a part to my CPAP. Ben was amazing. He not only had the part but he delivered it to me at my hotel. He is a wonderful man and I am so grateful to him for all of his help. Sandy P.
Chris ELocal Guide · 17 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhen an airline destroyed my wheelchair, I was without a motorized wheelchair for an upcoming event. Thankfully, I knew of Elmora Healthcare and Ben set me up with a wonderful motorized wheelchair rental in such a short notice. And they even delivered it to my home and picked it up when I was done. I highly recommend them and would use them again.
Alan Martin3 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and the equipment was perfect. Thank you for making our visit to the Big Apple possible.
Wendy Gonzalez (Wendy Off Gonzalez)6 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat for wheelchair repair! Ben correctly diagnosed the issue with our power wheelchair and was able to repair it quickly. Very professional and customer focused. Highly recommend this business!!
Al Glez9 reviewsTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen repaired our power wheel chair. He is friendly, professional and knowledgeable. I will recommend him to anybody.
Nichole Parker9 reviewsTotal number of Google reviews Nichole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTheir equipment was very helpful as I recovered from hip replacement surgery. They allowed me to keep the equipment for a longer period of time than originally requested even at a last-minute request, which was very helpful. They are exceptional. Thank you Elmora Healthcare!
Hector Oyola8 reviewsTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI suffered a bus accident and I had two back surgeries back to back early this year, which it was a doozy for me. I bought anime con tickets in advance before the accident and surgery I was so down and depressed because I thought I was going to miss this event. Walking for me is pretty much hard at the moment and there’s a lot of walking in those events. So I needed to figure out something because I did not want to lose these tickets. So I thought to myself I needed a scooter ASAP for anime con and behold I did a quick Google check and saw this company online read all the informationI got one real quick and it was a fast process. Thank you so much of helping me out and made it easy for me to move around. I’m definitely going rent one for the next event which is comic con. Again, thank you so much for your help time and patience!
Business details
- Address: 1168 W Chestnut St, Union, NJ 07083
- Phone: (908) 352-8808
- Website: elmorahealthcare.com
- Service area: Mountain Lakes, NJ