Experts Reviews · Company report
Emerald City Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Emerald City Carpet Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 146 Google reviews

Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Emerald City Carpet Cleaning is better than 92% of carpet installers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Emerald City Carpet Cleaning is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Emerald City Carpet Cleaning is better than —% of carpet installers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Emerald City Carpet Cleaning is better than 100% of carpet installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Emerald City Carpet Cleaning is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Emerald City Carpet Cleaning is better than 99% of carpet installers.A
99

Reviews for your job

Customers hired Emerald City Carpet Cleaning for 5 kinds of job.

Emerald City Carpet Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Carpet steam cleaning”

RyanLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent work. Carpet looks great! Very efficient work as well.

Carpet steam cleaning
Nathalia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and I’m fully satisfied Excelente servicio no se decepcionaran

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
milynne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Snowball has been using Marcel’s carpet services for quite some time, and the experience has consistently been excellent. From the very beginning, Marcel and his team have demonstrated professionalism, reliability, and a genuine commitment to quality. The carpets always come out looking refreshed and spotless, which…

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Diego3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience hiring Emerald Carpet Clean. They arrived exactly on time and did an impeccable job cleaning the carpet in my living room. Maciel and his team are excellent professionals, and I highly recommend their services. I am very satisfied with the results.

Great priceCarpet steam cleaning
ISHITA7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great guys, great service. Very satisfied

Great priceCarpet steam cleaningService not listed
Kiara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing services

Paid $350–400Reasonable priceCarpet steam cleaningPet stain & odor removal
Karam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service. Marcel and his partner done my carpet cleaned. I really liked their service and work. I will do again.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
ZainabLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marcel did a great job :) very efficient, friendly and have fair prices. The carpets look much, much cleaner and they were able to get out most of the stains. Highly recommend.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Amit10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend this company. Great job, super nice and reliable.

Paid $450–500Great priceCarpet steam cleaning
JosephLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Easy to work with! Money well spent. Will use again.

Carpet steam cleaning
Colin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Showed up on time . Did a great job. I would use this service again.

Reasonable priceCarpet steam cleaning
raimundo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our office carpet was in desperate need of cleaning, and this company delivered amazing results. They were adaptable and understanding of our busy schedule, and their cleaning techniques left the carpets spotless. The staff was friendly, and they left the place looking pristine. Will definitely hire them for regular maintenance!

Customer photo from raimundo's review
Carpet steam cleaning
Brittney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Needed pro carpet cleaners moving out of my rental and ended up using Emerald City for an entire deep move-out clean as well for much less than I was expecting for the 2 services. Everything was spotless in a 4 bedroom large home when Marcel’s team was done. Amazing job!

Reasonable priceCarpet steam cleaningService not listed
Fabricio12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $500+Great priceCarpet steam cleaning

Price

$362+40% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 43%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning14$158–$327
Pet stain & odor removal5—
Upholstery cleaning4$207–$360
General carpet cleaning4$170–$447
Leather cleaning2—

Compare with