Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts

Emerald City Carpet Cleaning logo

Emerald City Carpet Cleaning

Carpet cleaning service · Seattle, WA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 17 carpet installersPosition by Experts Score among all companies we track in this category. · better than 63%
4.9 ★★★★★ 146 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$362typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (206) 899-8308Request a call backWebsite ↗

Emerald City Carpet Cleaning at a glance

Google reviewers rate Emerald City Carpet Cleaning 4.9 out of 5 stars based on 146 reviews, noting that the owner responds to 94% of feedback. Customers frequently praise the company for punctuality, efficient service, and effective stain removal on carpets and upholstery. Communication and fair pricing are also common themes in the positive feedback. With all provided excerpts being five-star ratings, no recurring criticisms or low-star patterns are evident in the available data.

  • Google rating: 4.9 out of 5 from 146 reviews (97% five-star).
  • Reviews on this page: 146 Google reviews (125 with written comments, 10 with photos).
  • Owner responses: the business replied to 94% of reviews.
  • Most recent review: October 19, 2026.
  • Service: Carpet Installer serving Seattle, Washington.

Data from Google, last updated October 29, 2026.

Score profile vs other carpet installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction92Reliability90Craft & service–Value100Momentum100Replies to reviews99Satisfaction: 92 (median 92)Reliability: 90 (median 90)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 99 (median 95)
Emerald City Carpet CleaningCarpet Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Emerald City Carpet Cleaning: 92/100 on this factor. Category median: 92.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Emerald City Carpet Cleaning: 90/100 on this factor. Category median: 90.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Emerald City Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Emerald City Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Emerald City Carpet Cleaning: 99/100 on this factor. Category median: 95.A
99

Bar = this company · dark tick = category median.

Star ratings

146 Google reviews we collected

  • 5 stars14197%
  • 4 stars11%
  • 3 stars21%
  • 2 stars11%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 125 written reviews

  • Praise230100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price857%
  • Reasonable643%
  • Overpriced00%
  • Not sure00%
$362+40% vs typical carpet installers

Middle half of what 7 customers paid ($288–$460) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results6629%
  • Staff & attitude4620%
  • Speed & response4319%
  • Would recommend4218%
  • Price & value157%
  • Communication104%
  • Honesty & trust83%

What customers talk about

We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They came almost immediately and it was very quality work.”
  • “Everyone was kind, respectful, and willing to answer all my questions.”
  • “They arrived on time, worked quickly, and left my carpets fresh, clean, and spotless.”
  • “I would highly recommend for anyone looking for reliable carpet and couch cleaning at a fair price!”
  • “Marcel did a great job :) very efficient, friendly and have fair prices.”
  • “Communication is smooth, scheduling is flexible, and they always arrive prepared with the right tools and solutions.”
  • “From the very beginning, Marcel and his team have demonstrated professionalism, reliability, and a genuine commitment to quality.”

People customers mention

  • Marcel 12 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

What reviewers say about Emerald City Carpet Cleaning

From 24 detailed written reviews; every point below is quoted in at least one review.

  • Mentioned most: Quality of work (20 praise); Would recommend (19 praise); Professionalism (9 praise); Friendly & courteous (8 praise); Responsiveness (4 praise); Punctuality (4 praise); Booking & wait (4 praise); Explains clearly (2 praise).
  • Reported results: 5 problem fixed, 2 exceeded expectations.
  • Value for money: 2 said worth it.
  • Jobs reviewed: carpet (7), carpet cleaning (3), cleaning (2).
  • Returning customers: 2 reviewers say they used Emerald City Carpet Cleaning before.
👍 “They came almost immediately”
👍 “Very quality work”
👍 “I would highly recommend”

Reviews for your job

Customers hired Emerald City Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Karam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service. Marcel and his partner done my carpet cleaned. I really liked their service and work. I will do again.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Mercer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

When the carpet cleaning company that we originally hired no showed I thought it would take weeks for someone to be able to come out to my business. A day later I saw these guys doing carpet cleaning for a neighboring business and asked them for a quote. They walked in and quoted me and asked if I wanted them to…

Paid $350–400Great priceGeneral carpet cleaning

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning14$158–$327
Pet stain & odor removal5—
Upholstery cleaning4$207–$360
General carpet cleaning4$170–$447
Leather cleaning2—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 146 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ryan Lee1 reviewTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing. They came almost immediately and it was very quality work. I would highly recommend for anyone looking for reliable carpet and couch cleaning at a fair price!

Response from the owner · a week ago

Thank you very much Ryan !

Gustavo Picelli2 reviewsTotal number of Google reviews Gustavo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The customer service was outstanding. Everyone was kind, respectful, and willing to answer all my questions. It’s rare to find a company that truly values its customers.

RK Academia1 reviewTotal number of Google reviews RK has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding quality and excellent customer care. My home feels so much cleaner after the service. Thank you, Emerald City Carpet Cleaning!

Rodrigo KoprowskiLocal Guide · 15 reviewsTotal number of Google reviews Rodrigo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional company! They arrived on time, worked quickly, and left my carpets fresh, clean, and spotless. Highly recommended!

Maria Clara Mendes1 reviewTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing experience from start to finish. The staff was friendly, efficient, and paid attention to every detail. I’ll definitely use them again.

lapada de treino lima6 reviewsTotal number of Google reviews lapada has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t be happier with the results. They removed stains I thought would never come out. Great customer service and fair pricing!

Bárbara DuarteLocal Guide · 26 reviewsTotal number of Google reviews Bárbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service! The team was punctual, professional, and my carpets look brand new. I highly recommend Emerald City Carpet Cleaning

Dmitry LebedevLocal Guide · 24 reviewsTotal number of Google reviews Dmitry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rocknroll

Antonio Varchetta8 reviewsTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They helped me in a pinch when I needed to move quick and things out fast. They were timely and reliable.

Ryan ShanksLocal Guide · 58 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work. Carpet looks great! Very efficient work as well.

  • Services: Carpet steam cleaning
Response from the owner · 4 months ago

Thank you!

Emerald City Carpet Cleaning on Google Maps →

Business details