Jazmin Rogers
Review from Google · view on Googleit was amazing, lakesha was so nice and reassuring. the tour was amazing and i felt very welcome
- Price assessment: Not sure
- Services: Service not listed
Empire Beauty School
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 121 hair salonsPosition by Experts Score among all companies we track in this category. · better than 73%
4.9 ★★★★★ 435 Google reviews · 24 photos
95%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Nov 2026latest review
Empire Beauty School at a glance
Google reviewers rate Empire Beauty School 4.9 out of 5 based on 435 reviews, with the owner responding to 97% of feedback. Customers frequently praise the welcoming atmosphere, informative tours, and friendly communication during enrollment and service appointments. Positive comments highlight the helpfulness of staff in explaining school details and the quality of hair and nail services. However, some low-star reviews criticize punctuality, noting that appointments were delayed or ignored, and mention unprofessional behavior from reception staff and students.
- Google rating: 4.9 out of 5 from 435 reviews (95% five-star).
- Reviews on this page: 435 Google reviews (261 with written comments, 10 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: November 10, 2026.
- Service: Hair Salon serving Jackson, Tennessee.
Data from Google, last updated November 11, 2026.
Score profile vs other hair salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Empire Beauty School: 94/100 on this factor. Category median: 88.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Empire Beauty School: 92/100 on this factor. Category median: 84.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Empire Beauty School: 91/100 on this factor. Category median: 97.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Empire Beauty School: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Empire Beauty School: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Empire Beauty School: 96/100 on this factor. Category median: 52.A
96
Bar = this company · dark tick = category median.
Star ratings
435 Google reviews we collected
- 5 stars41495%
- 4 stars123%
- 3 stars00%
- 2 stars31%
- 1 star61%
Praise vs complaints
Phrases our text analysis found in 261 written reviews
- Praise21199%
- Complaints31%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1352%
- Reasonable624%
- Overpriced00%
- Not sure624%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11152%
- Quality & results4621%
- Communication3014%
- Would recommend157%
- Speed & response52%
- Price & value52%
- Honesty & trust21%
What customers talk about
We read 261 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“it was amazing, lakesha was so nice and reassuring.”
“I had a great experience working with Lakesha to get enrolled.”
“Lakesha Franklin is a great instructor explained everything well”
“Was an amazing tour of the school definitely recommend”
“My stylist, Tay (I believe was her name) immediately introduced herself and was meticulous from start to finish.”
“Awesome staff, reasonable price for a haircut, shampoo, and style.”
“she does a wonderful job and instructors are there to step in if necessary however, i trust her with ever fiber of my being.”
People customers mention
- Lakesha 22 reviews
- Franklin 9 reviews
- Clarissa 5 reviews
- Lakeisha 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jazmin4 hours ago★★★★★
it was amazing, lakesha was so nice and reassuring. the tour was amazing and i felt very welcome
Not sureService not listed
kixsunkin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I did a tour here , the specialist is very sweet and nice and told me everything i need to know
Lexy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mrs Franklin was so sweet, kind, and uplifting! Everyone here was so nice and had so many great things to say about the school! It looks so fun!
Emanuel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I felt like a part of the team and I was just walking through to see if I wanted to come… wow was I amazed!!!
Vivica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Omggggg i love it here. the people are so kind and welcoming, this my first experience here and it was nothing short of amazing !! i'll be attending school here and so excited to see what Empire brings to my future 🙂↕️
Great priceService not listed
Dalandrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My interview here was Great ! Ms. Franklin was very welcoming and sweet and patient! I can't wait to start school
Service not listed
Photos
Customer reviews
4.9 ★★★★★ 435 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Diane P Tyson16 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways done the way I want my hair done
kixsunkin2 reviewsTotal number of Google reviews kixsunkin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI did a tour here , the specialist is very sweet and nice and told me everything i need to know
Response from the owner · 3 days ago
Thank you for your review! We're happy to hear that the specialist was sweet and informative during your tour. -Mackenzie
HARLEYYY1 reviewTotal number of Google reviews HARLEYYY has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this place!! everyone is so sweet and friendly and outgoing!!!
- Price assessment: Great price
- Services: Service not listed
Response from the owner · a week ago
Thank you for your review! We're happy to hear that you love our place and find everyone sweet, friendly, and outgoing. -Mackenzie
Makayla Askew1 reviewTotal number of Google reviews Makayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love it can’t wait to start !!
Response from the owner · a week ago
Thank you for your review, Makayla! We're happy to hear that you're excited to start with us. -Mackenzie
Lexy Staggs2 reviewsTotal number of Google reviews Lexy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMrs Franklin was so sweet, kind, and uplifting! Everyone here was so nice and had so many great things to say about the school! It looks so fun!
Response from the owner · 2 weeks ago
Thank you for your review, Lexy! We're happy to hear that Mrs. Franklin and everyone else made such a positive impression on you. -Mackenzie
Emanuel Beard4 reviewsTotal number of Google reviews Emanuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI felt like a part of the team and I was just walking through to see if I wanted to come… wow was I amazed!!!
Response from the owner · 2 weeks ago
Thank you for your review, Emanuel! We're happy to hear that you felt like part of the team and were amazed by your experience. -Mackenzie
Toby Andrews4 reviewsTotal number of Google reviews Toby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery informative and so nice!!
Response from the owner · 3 weeks ago
Thank you for your review, Toby! We're happy to hear that you found the experience informative and nice. -Mackenzie
Sayuri Roman2 reviewsTotal number of Google reviews Sayuri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDown to earth and is a great opportunity I'm excited for my journey
Response from the owner · 3 weeks ago
Thank you for your review, Sayuri! We're happy to hear that you're excited for your journey with us. -Mackenzie
Kalisha Jelks5 reviewsTotal number of Google reviews Kalisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLakesha Franklin is a great instructor explained everything well
Response from the owner · a month ago
Thank you for your review, Kalisha! We're happy to hear that Lakesha Franklin is a great instructor and explained everything well. -Mackenzie
Business details
- Address: 1433 Hollywood Dr, Jackson, TN 38301
- Phone: (731) 240-6246
- Website: empire.edu
- Service area: Jackson, TN