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Empire Heating & Air Conditioning
Atlanta, GA · 4.9★ (1,177)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24
RankPosition by Experts Score among all companies we track in this category.#63
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$278
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.4%

Empire Heating & Air Conditioning for heating system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “Heating system maintenance” · showing 20

★★★★★ Walt · Edited 2 months ago

Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well

Paid $1–200Great priceHeating system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Dianne · 8 months ago

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Marc · 9 months ago

Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Phillip · Edited a year ago

Terrence did a great job.

HVAC system maintenanceInstall thermostatHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Dave · Edited a year ago

Always great to work with a family owned business. Makes a difference on many levels

HVAC system maintenanceA/C system maintenanceInstall AC+ Responsiveness+ Punctuality
★★★★★ Andy · Edited a year ago

Fast installation and great customer service

Install thermostatHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Rebecca · Edited 2 years ago

Empire Heating & Air is professional, reliable and committed to serving their customers.

HVAC system maintenanceHeating system maintenance+ Professionalism
★★★★★ Tom · Edited 2 years ago

Very timely, professional service.

HVAC system maintenanceCleaningHeating system maintenance+ Responsiveness+ Professionalism
★★★★★ Larry · Edited 2 years ago

The technician arrived during the promised time and performed the tasks required in a clean and timely manner.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · 2 years ago

They did a great job getting the work done that we needed

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · Edited 3 years ago

Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Marianne · 3 years ago

Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Butch · 3 years ago

Great customer service, efficient,

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Randy · Edited 3 years ago

Empire Heating and Air is fantastic. The service couldn’t be better!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ George · Edited 3 years ago

Chase is professional and courteous!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ M · Edited 3 years ago

As ever, on=time, courteous, effective, and worth it.

Heating system maintenanceHVAC system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Jarod · 3 years ago

I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Cheryl · 3 years ago

Our technician Travis was great! He was kind, knowledgeable and patient. He explained all issues with us. Great employee!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jonathan · 3 years ago

Fantastic service. Fixed our heating during the last freeze. Technician was friendly, prompt, and educated me on the issue and repair. Delighted to know we have a company we can use again in the future.

Heating system maintenanceHeating system repair+ Punctuality+ Quality+ Professionalism
★★★★★ Michael · 3 years ago

Great…timely and efficient.

Heating system maintenance

Show more heating system maintenance reviews (43 more) →

Why it scores 24How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction8
Reliability10
Craft & service45
Value11
Momentum1
Track record78
Accountability80

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