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Empire Heating & Air Conditioning
Atlanta, GA · 4.9★ (1,177)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24
RankPosition by Experts Score among all companies we track in this category.#63
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$278
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.4%

Recent priced reviews

★★ Robert · a day ago

Fine service. Ok prices. But payment was annoying. They sent me multiple links that didn’t work. After that, I called to pay and gave them the feedback. A month later, I still got an invoice. I couldn’t reply because it was a no reply email. I had to call again to let them know that I had payed. Overall, I feel…

Paid $600–800Reasonable priceHVAC system repair
★★★★★ Helen · a week ago

The problem was diagnosed and resolved within a few hours. The technician was courteous and professional.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Jacquelwyn · a month ago

Zeek was outstanding with information and service needed for repair job at my house. He was courteous as well as customer friendly.

Paid $1–200Reasonable priceHVAC system repair
★★★★★ Lynn · a month ago

She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Graham · Edited a month ago

Mr. Wilson completed the service call quickly and efficiently. He also gave me advice about how to keep the drain line clear. Thank you.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Marsha · Edited a month ago

Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.

Paid $600–800Reasonable priceA/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Why it scores 24How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction8
Reliability10
Craft & service45
Value11
Momentum1
Track record78
Accountability80

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