Is Empire Heating & Air Conditioning any good?
Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.
Accountability — better than 80% of peers
Track record — better than 78% of peers
Reliability — 10th percentile
Satisfaction — 8th percentile
Momentum — 1th percentile
Recent priced reviews
Fine service. Ok prices. But payment was annoying. They sent me multiple links that didn’t work. After that, I called to pay and gave them the feedback. A month later, I still got an invoice. I couldn’t reply because it was a no reply email. I had to call again to let them know that I had payed. Overall, I feel…
The problem was diagnosed and resolved within a few hours. The technician was courteous and professional.
Zeek was outstanding with information and service needed for repair job at my house. He was courteous as well as customer friendly.
She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.
Mr. Wilson completed the service call quickly and efficiently. He also gave me advice about how to keep the drain line clear. Thank you.
Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Empire Heating & Air Conditioning
Is Empire Heating & Air Conditioning good?
Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).
How much does Empire Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.
What do customers hire Empire Heating & Air Conditioning for?
Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
