Experts Reviews · Company report
Empire Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCORE

Empire Heating & Air Conditioning

Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,177 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Empire Heating & Air Conditioning is better than 8% of HVAC contractors.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Empire Heating & Air Conditioning is better than 10% of HVAC contractors.F
10
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Empire Heating & Air Conditioning is better than 45% of HVAC contractors.C
45
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Empire Heating & Air Conditioning is better than 11% of HVAC contractors.F
11
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Empire Heating & Air Conditioning is better than 1% of HVAC contractors.F
1
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Empire Heating & Air Conditioning is better than 78% of HVAC contractors.B
78
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Empire Heating & Air Conditioning is better than 80% of HVAC contractors.A
80

Reviews for your job

Customers hired Empire Heating & Air Conditioning for 8 kinds of job.

Recent priced reviews

★★ Robert · a day ago

Fine service. Ok prices. But payment was annoying. They sent me multiple links that didn’t work. After that, I called to pay and gave them the feedback. A month later, I still got an invoice. I couldn’t reply because it was a no reply email. I had to call again to let them know that I had payed. Overall, I feel…

Paid $600–800Reasonable priceHVAC system repair
★★★★★ Helen · a week ago

The problem was diagnosed and resolved within a few hours. The technician was courteous and professional.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Jacquelwyn · a month ago

Zeek was outstanding with information and service needed for repair job at my house. He was courteous as well as customer friendly.

Paid $1–200Reasonable priceHVAC system repair
★★★★★ Lynn · a month ago

She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Graham · Edited a month ago

Mr. Wilson completed the service call quickly and efficiently. He also gave me advice about how to keep the drain line clear. Thank you.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Marsha · Edited a month ago

Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.

Paid $600–800Reasonable priceA/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 67%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance181$37–$292
A/C system maintenance75$54–$441
Heating system maintenance63$54–$292
A/C system repair50$209–$880
HVAC system repair46$192–$955
Heating system repair40$228–$1.6k
Repair HVAC39$236–$840
Cleaning25—

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