How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCOREEmpire Heating & Air Conditioning
Better than 6% of HVAC contractors · #63 of 67
Recent priced reviews
Fine service. Ok prices. But payment was annoying. They sent me multiple links that didn’t work. After that, I called to pay and gave them the feedback. A month later, I still got an invoice. I couldn’t reply because it was a no reply email. I had to call again to let them know that I had payed. Overall, I feel…
The problem was diagnosed and resolved within a few hours. The technician was courteous and professional.
Zeek was outstanding with information and service needed for repair job at my house. He was courteous as well as customer friendly.
She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.
Mr. Wilson completed the service call quickly and efficiently. He also gave me advice about how to keep the drain line clear. Thank you.
Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.
vs category
Blue = Empire, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
