Empire Heating & Air Conditioning logo
Empire Heating & Air Conditioning
Atlanta, GA · 4.9★ (1,177)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24
RankPosition by Experts Score among all companies we track in this category.#63
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$278
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.4%

Empire Heating & Air Conditioning for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “Heating system maintenance” · showing 40

★★★★★ Walt · Edited 2 months ago

Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well

Paid $1–200Great priceHeating system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Dianne · 8 months ago

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Marc · 9 months ago

Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Phillip · Edited a year ago

Terrence did a great job.

HVAC system maintenanceInstall thermostatHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Dave · Edited a year ago

Always great to work with a family owned business. Makes a difference on many levels

HVAC system maintenanceA/C system maintenanceInstall AC+ Responsiveness+ Punctuality
★★★★★ Andy · Edited a year ago

Fast installation and great customer service

Install thermostatHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Rebecca · Edited 2 years ago

Empire Heating & Air is professional, reliable and committed to serving their customers.

HVAC system maintenanceHeating system maintenance+ Professionalism
★★★★★ Tom · Edited 2 years ago

Very timely, professional service.

HVAC system maintenanceCleaningHeating system maintenance+ Responsiveness+ Professionalism
★★★★★ Larry · Edited 2 years ago

The technician arrived during the promised time and performed the tasks required in a clean and timely manner.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · 2 years ago

They did a great job getting the work done that we needed

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · Edited 3 years ago

Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Marianne · 3 years ago

Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Butch · 3 years ago

Great customer service, efficient,

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Randy · Edited 3 years ago

Empire Heating and Air is fantastic. The service couldn’t be better!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ George · Edited 3 years ago

Chase is professional and courteous!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ M · Edited 3 years ago

As ever, on=time, courteous, effective, and worth it.

Heating system maintenanceHVAC system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Jarod · 3 years ago

I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Cheryl · 3 years ago

Our technician Travis was great! He was kind, knowledgeable and patient. He explained all issues with us. Great employee!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jonathan · 3 years ago

Fantastic service. Fixed our heating during the last freeze. Technician was friendly, prompt, and educated me on the issue and repair. Delighted to know we have a company we can use again in the future.

Heating system maintenanceHeating system repair+ Punctuality+ Quality+ Professionalism
★★★★★ Michael · 3 years ago

Great…timely and efficient.

Heating system maintenance
★★★★★ Barbara · 3 years ago

Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Josh · 4 years ago

He was very professional and polite. I learned a lot from him. I had issues controlling the ac and heat and the ac would keep running. Now it's fixed and I'm happy. Thanks for your service Dave!

Heating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Isabella · 4 years ago

Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and…

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Philippa · 4 years ago

Technician was very professinal. Explained all his findings and recommendations.

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Samuel · 4 years ago

Gas hose replaced.

Heating system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Nicole · 4 years ago

Empire is efficient and friendly from the time you book to the time the technician completes the job. Zeke came out today and was super respectful and kind - he changed our filter, did a pressure test to ensure the system was operating smooth, and recommended options to help us reduce allergens and improve air…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Professionalism+ Value
★★★★★ adam · 4 years ago

Excellent service

Heating system maintenance+ Responsiveness+ Professionalism
★★★★★ Jon · 4 years ago

We've been using Empire Heating & Air for more than ten years and they've always provided great service at a fair price. Our builder sent a few HVAC contractors for warranty repairs but none were as knowledgeable. Empire is the most reliable company we use for any house repairs or maintenance.

Heating system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Krista · 4 years ago

Knowledgeable and friendly workers. They respect property and explain things clearly.

Heating system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ MatthewH · Edited 4 years ago

We woke up on a Saturday morning and realized our heat was not working with a dinner party scheduled that night. Because we are on Planned Maintenance with Empire, the co. sent out someone within 90 minutes of my call to get the heat going. Mike did an excellent job of explaining what was wrong and ways to fix it.…

Heating system maintenance
★★★★★ Connie · Edited 4 years ago

I’ve been very happy with Empire for several years. Professional and dependable and safe. Thank you to Travis this past appointment. Recommended!

Heating system maintenanceHVAC system maintenance
★★★★★ David · Edited 4 years ago

Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices. 2018 - Tenacious techs…

A/C system maintenanceCleaningHeating system maintenance
★★★★★ Ben · 5 years ago

Good experience with Empire. Terrance was knowledgeable, friendly, and identified/fixed an issue from a previous company’s work that could have resulted in flooding. Definitely recommend Empire.

Heating system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ herman · 5 years ago

Zeke came for routine maintenance and concluded that with cleaning and replacing capacitor.........all went well

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Reesa · Edited 5 years ago

The service person was very considerate and got the job done.

Heating system maintenance
★★★★★ Jon · 5 years ago

From a 1925 steam boiler to 2021 multi_zone wireless technology. These guys KNOW what to do. Fast, reliable, professional problem solvers. I don't think they are the cheapest - and that's probably why. Do yourself a favor and get it done right before more $$$problems$$$ occur.

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ A · Edited 5 years ago

I have been using this company for over a decade. They installed my HVAC system back in 2011 and it still runs great. Empire does all the maintenance and repairs. Lastly, if Chris still working there, he was the best salesperson and was very honest and gave a competitive pricing for installation.

A/C system maintenanceCleaningHeating system maintenance
★★★★★ Bryan · 5 years ago

These guys are awesome. I called in the morning and they sent Terrence over that same afternoon. He serviced the system, checked all the vents, took the time to show me how to change the filter on my heating unit, and helped me troubleshoot a few other things. A very positive experience!

Heating system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Rick · 5 years ago

Very good in every way

A/C system maintenanceHeating system maintenanceHVAC system maintenance
★★ Gregory · 5 years ago

We have been with Empire for more than a decade now, mostly because we assumed they would offer a better experience as one of the larger HVAC providers. Nothing could be further from reality. The service they provide is inconsistent at best and can be described as subpar if I am being honest. In our latest…

Heating system maintenanceHVAC system maintenanceHeating system installation− Quality− Professionalism

Show more heating system maintenance reviews (23 more) →

Why it scores 24How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction8
Reliability10
Craft & service45
Value11
Momentum1
Track record78
Accountability80

Compare with