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Empire Heating & Air Conditioning
Atlanta, GA · 4.9★ (1,177)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24
RankPosition by Experts Score among all companies we track in this category.#63
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$278
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.4%

Empire Heating & Air Conditioning for heating system repair

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Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Heating system repair” · showing 20

Anne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Horrible experience! Signed a service contract. Technician performed spring servicing April 2026. He was very nice however have chunk of wood out of wood floor under steps to attic unit when he left. Called and set up appointment August 2026 since one unit was not working properly. Technician came out who was…

HVAC system maintenanceHeating system repair
Dianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Marc5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Susan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

When my a/c wasn’t working, Empire scheduled a service call that day and my issue was addressed right away. Zeke diagnosed the problem and explained my options so that I could make an informed decision. Empire is the best!

Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Stanley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our furnace stopped working and empire had a technician out in a couple of days who identified the problem and fixed it on the spot for a reasonable price. Would absolutely use empire again. We continue to love their service.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Jarod2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jonathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic service. Fixed our heating during the last freeze. Technician was friendly, prompt, and educated me on the issue and repair. Delighted to know we have a company we can use again in the future.

Heating system maintenanceHeating system repair+ Punctuality+ Quality+ Professionalism
B2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have worked w Empire for 15 years, two homes, 3 units - and not one complaint.

HVAC system maintenanceHeating system repair
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike did an excellent job troubleshooting and repairing my heater. Excellent communicator and service level was beyond expectations. Highly recommend!

Heating system repair+ Quality+ Professionalism+ Value
NovakLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent! Very professional technician and company.

Heating system repair+ Quality+ Professionalism
juliet14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have been using Empire for 12 years! Everything they have done for me - two new HVAC units, replacing ducts to finish a basement, and purchasing two heat pumps for our basement - they see cost effective, back every they do and are wonderful to work with. Highly recommend.

Install ACHVAC duct & vent installationHeating system repair+ Responsiveness+ Punctuality+ Quality
Byron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service excellent experience great job

Heating system repair+ Responsiveness+ Punctuality+ Quality
Pratibha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service. They are responsive and very capable.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My heating system failed and would not power on! I contacted Empire and informed them of my issue. The receptionist asked if my heater was working and I told her no. She responded with a sense of urgency and made every way possible to get a technician ASAP! Technician, David Wilkinson came out and conducted a…

Heating system repair+ Responsiveness+ Punctuality+ Quality
Lou2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used Empire before and will use them again. Empire was right on time and diagnosed the problem with my heating system in no time. Excellent service and very professional. Definitely recommend.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Empire installed our new hvac system in July and were incredibly responsive during the whole install. When our heat suddenly went out during December, they had someone out on the same day to diagnose the problem and heat was repaired the next day.

Install ACInstall thermostatHeating system repair+ Responsiveness+ Quality+ Professionalism
JimmyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called Empire this morning because my heat was blowing cold air. They worked me in and sent someone out 4 hours later - Travis was extremely professional and knowledgeable. He answered all questions I had and literally replaced my furnace igniter in 15 minutes. Couldn’t have asked for better service or more reasonable pricing ! Definitely recommend

Heating system repair+ Responsiveness+ Punctuality+ Quality
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a heating emergency & they put me on a work-in for that day. The office called to let me know they were on the way and should arrive between 3:30 & 4::00. The technician arrived right at 3:30, listened to the problem & immediately went in search of a solution.. Within an hour he had located the problem &…

Heating system repair+ Responsiveness+ Punctuality+ Quality

Show more heating system repair reviews (20 more) →

Why it scores 24How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction8
Reliability10
Craft & service45
Value11
Momentum1
Track record78
Accountability80

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