Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%61+21.3Reliability 15%51+7.7Craft & service 20%67+13.4Value 10%14+1.4Momentum 8%0+0Track record 7%77+5.4Accountability 5%84+4.2Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCOREEmpire Heating & Air Conditioning
Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,177 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Empire Heating & Air Conditioning is better than 61% of HVAC contractors.B
61
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Empire Heating & Air Conditioning is better than 51% of HVAC contractors.C
51
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Empire Heating & Air Conditioning is better than 67% of HVAC contractors.B
67
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Empire Heating & Air Conditioning is better than 14% of HVAC contractors.F
14
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Empire Heating & Air Conditioning is better than 0% of HVAC contractors.F
0
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Empire Heating & Air Conditioning is better than 77% of HVAC contractors.B
77
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Empire Heating & Air Conditioning is better than 84% of HVAC contractors.A
84
Reviews for your job
Customers hired Empire Heating & Air Conditioning for 8 kinds of job.
Empire Heating & Air Conditioning for swimming pool equipment repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$278-14% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 20%Reasonable 67%Overpriced 8%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 181 | $37–$295 |
| A/C system maintenance | 75 | $39–$393 |
| Heating system maintenance | 63 | $39–$251 |
| A/C system repair | 50 | $209–$786 |
| HVAC system repair | 46 | $205–$933 |
| Heating system repair | 40 | $166–$1.2k |
| Repair HVAC | 39 | $216–$495 |
| Cleaning | 25 | $104–$343 |
