Analyzing 5,484,8045.5M ReviewsFor 14,84614.8K Experts

Empire Heating & Air Conditioning logo
Empire Heating & Air Conditioning
Atlanta, GA · 4.9★ (1,177)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24
RankPosition by Experts Score among all companies we track in this category.#63
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$278
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.4%

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Empire Heating & Air Conditioning for thermostat repair

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Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 40

All 7 Google reviews tagged “Thermostat repair”

Dianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Susan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

When my a/c wasn’t working, Empire scheduled a service call that day and my issue was addressed right away. Zeke diagnosed the problem and explained my options so that I could make an informed decision. Empire is the best!

Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you…

A/C system repairThermostat repair+ Responsiveness+ Quality+ Professionalism
ChristinaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceThermostat repair+ Punctuality+ Professionalism
Republic3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality
todd6 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism

Why it scores 24How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction8
Reliability10
Craft & service45
Value11
Momentum1
Track record78
Accountability80

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