HVAC CONTRACTORS · ATLANTA, GA
Empire Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCORE

Empire Heating & Air Conditioning

Better than 6% of HVAC contractors · #63 of 67

4.9★1,177 Google reviewsGoogle star rating as shown on Google Maps.
4.39★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Empire Heating & Air Conditioning for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ Lynn · a month ago

She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Marsha · Edited a month ago

Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.

Paid $600–800Reasonable priceA/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Andy · 5 months ago

Amazing company!!! Terrence is amazing!!!! We had a blower motor issue they ordered it and installed as soon as possible!

Paid $1,000+Great priceHVAC system repairA/C system maintenance
★★★★★ Dianne · 8 months ago

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Marc · 9 months ago

Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Suk · a year ago

Empire has always provided me with prompt and honest service. Their pricing has always been better than fair. The pricing was for a one year maintenance contract that provides maintenance for two units, both heating and cooling.

Paid $300–400Great priceA/C system maintenance
★★★★★ Bill · a year ago

Service call made this morning about leaking condensation in our apartment. The condensation line was backed up. The technician arrived after a phone call telling us he was on his way. He fixed it and was on his way. Happy customer!

A/C system maintenance
★★★★★ Melissa · a year ago

They were prompt. Taylor explained everything very clearly and was thorough. It was a good experience.

Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Dave · Edited a year ago

Always great to work with a family owned business. Makes a difference on many levels

HVAC system maintenanceA/C system maintenanceInstall AC+ Responsiveness+ Punctuality
★★★★★ Barbara · Edited a year ago

I have used Empire for many years. Always reliable and trustworthy

HVAC system maintenanceA/C system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Manali · Edited 2 years ago

Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!

HVAC system maintenanceA/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Patty · Edited 2 years ago

Personal and professional service!

A/C system maintenance
★★★★★ Dustin · Edited 2 years ago

Update with new review: On 5/17/2024, Charlie exceeded expectations by going the extra mile and provided additional technical assistance on a smaller AC unit and cleaned up the big AC unit even though it wasn’t part of the appointment. I very much appreciate Charlie for his attention to detail in cleaning these…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Stanley · Edited 2 years ago

Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Rob · Edited 3 years ago

Quick and efficient diagnosis of the problem. Would definitely recommend.

A/C system maintenance
★★★★★ Michaela · Edited 3 years ago

Sept 2022 - Travis was great. Very knowledgeable and thorough. I will definitely used Empire again. July 22, 2023 In the middle of summer our old AC was on it's last leg and nearly dead. We started shopping around for a new HVAC system. We really wanted a variable speed system. Everyone else was either over priced…

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★ Eric · 3 years ago

We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…

A/C system maintenanceCleaningHVAC system repair− Quality− Value
★★★★★ Paige · 3 years ago

Great experience with tech David at Empire. Easy to schedule the appt (great communication with live person on the other end of the line), on time, and diagnosed and fixed the problem in an hour. Highly recommend.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Bruce · 3 years ago

6 month AC checkup

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Andre · 3 years ago

David was professional and knowledgeable.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism

Show more a/c system maintenance reviews (55 more) →

vs category

Blue = Empire, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02024-Q1: 4.76★ (17 reviews)2024-Q2: 4.75★ (53 reviews)2024-Q3: 4.91★ (47 reviews)2024-Q4: 4.99★ (72 reviews)2025-Q1: 5.00★ (39 reviews)2025-Q2: 4.98★ (63 reviews)2025-Q3: 4.94★ (50 reviews)2025-Q4: 4.73★ (26 reviews)2026-Q1: 3.60★ (5 reviews)2026-Q2: 4.70★ (10 reviews)2026-Q3: 4.54★ (24 reviews)2026-Q4: 3.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 20%Reasonable 67%Overpriced 8%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
10
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
11
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
1
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
78
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
80

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+236 / −3
Professionalism
+269 / −2
Responsiveness
+228 / −0
Punctuality
+228 / −0
Value
+142 / −2

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