HVAC CONTRACTORS · ATLANTA, GA
Empire Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCORE

Empire Heating & Air Conditioning

Better than 6% of HVAC contractors · #63 of 67

4.9★1,177 Google reviewsGoogle star rating as shown on Google Maps.
4.39★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Empire Heating & Air Conditioning for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “A/C system repair” · showing 20

Walt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well

Paid $1–200Great priceHeating system maintenance+ Punctuality+ Quality+ Professionalism
Devin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I came home one day to find the outdoor a/c unit making a loud buzzing sound and the fan wasn't turning. Inside our home, it was 89 degrees. I called Empire Heating and Air Conditioning, and got an appointment for the next day. Not only was Jacoby able to fix our a/c unit that day, but he also showed us that the…

Paid $200–400Reasonable priceA/C system repair
jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Two techs came out to check out my AC problem, 100% friendly and professional. Luckily same day diagnosis and repair of a small fix. Definitely will call the company for future issues.

Paid $100–200Great priceA/C system repair
Dianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Marc5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We’ve been working with Empire for many years. They are always responsive, thorough, knowledgeable & fair!

Reasonable priceHVAC system maintenanceA/C system repair
Marianne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…

A/C system maintenanceCleaningHVAC system repair− Quality− Value
Sylvia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a problem with my A/C unit and they send a technician right away. Arrived on the time frame they schedule my appointment and solved the issue without any problem. I highly recommend Empire for their professionalism & great customer service.

A/C system repair+ Responsiveness+ Punctuality+ Quality
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The expert was very knowledgeable and willing to answer all of my questions.

CleaningHVAC system repairA/C system repair+ Responsiveness+ Professionalism
Wild5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technician who came out was polite and professional, and knew what he was doing.

A/C system repair+ Responsiveness+ Punctuality+ Quality
Jarod2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chase did a good job. He explained everything.

HVAC system maintenanceA/C system repairRepair HVAC+ Punctuality+ Professionalism
Venette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful !!! Professional and trustworthy. I have reached 3 different companies only Empire was able to help me and give me peace of mind. Thanks

A/C system repair
MichaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This company is honest and believable. I can't tell you how many different companies I have looked at and had service my system. I believe Mike was our professional that showed up and met with us. He explained things in layman's term which was appreciated. This was our first experience with empire yeah, we hope it will be a lasting relationship.

A/C system repair
Barbara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you…

A/C system repairThermostat repair+ Responsiveness+ Quality+ Professionalism
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Empire always fixes the problem!

A/C system maintenanceHVAC system repairA/C system repair+ Quality+ Professionalism
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Barbra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with the recent service. The woman answering the phone was pleasant, listened to my tale of woe and worked at getting me into the day's schedule. The technician that came was pleasant, professional and efficient. He clearly explained my options and the different costs associated with them. I'm definitely sticking with Empire.

A/C system maintenanceHVAC system maintenanceInstall thermostat+ Responsiveness+ Quality+ Professionalism

Show more a/c system repair reviews (31 more) →

vs category

Blue = Empire, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02024-Q1: 4.76★ (17 reviews)2024-Q2: 4.75★ (53 reviews)2024-Q3: 4.91★ (47 reviews)2024-Q4: 4.99★ (72 reviews)2025-Q1: 5.00★ (39 reviews)2025-Q2: 4.98★ (63 reviews)2025-Q3: 4.94★ (50 reviews)2025-Q4: 4.73★ (26 reviews)2026-Q1: 3.60★ (5 reviews)2026-Q2: 4.70★ (10 reviews)2026-Q3: 4.54★ (24 reviews)2026-Q4: 3.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 20%Reasonable 67%Overpriced 8%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
10
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
11
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
1
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
78
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
80

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+236 / −3
Professionalism
+269 / −2
Responsiveness
+228 / −0
Punctuality
+228 / −0
Value
+142 / −2

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