HVAC CONTRACTORS · ATLANTA, GA
Empire Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCORE

Empire Heating & Air Conditioning

Better than 6% of HVAC contractors · #63 of 67

4.9★1,177 Google reviewsGoogle star rating as shown on Google Maps.
4.39★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Empire Heating & Air Conditioning for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$500–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Cleaning” · showing 20

★★★★★ Dianne · 8 months ago

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Andy · a year ago

Only AC company i will be using. There staff and techs are kind, professional and easy to talk to. I cant reccoment them enough

Paid $500–600Great priceHVAC system maintenanceCleaning
★★★★★ Kimberly · Edited a year ago

Very pleased with our service today!

HVAC system maintenanceCleaning+ Punctuality+ Quality+ Professionalism
★★★★★ Tom · Edited 2 years ago

Very timely, professional service.

HVAC system maintenanceCleaningHeating system maintenance+ Responsiveness+ Professionalism
★★★★★ Manali · Edited 2 years ago

Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!

HVAC system maintenanceA/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Stanley · Edited 2 years ago

Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · Edited 3 years ago

Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Butch · 3 years ago

Great customer service, efficient,

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★ Eric · 3 years ago

We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…

A/C system maintenanceCleaningHVAC system repair− Quality− Value
★★★★★ Patrick · 3 years ago

The expert was very knowledgeable and willing to answer all of my questions.

CleaningHVAC system repairA/C system repair+ Responsiveness+ Professionalism
★★★★★ Glenys · 3 years ago

Our technician was absolutely amazing and such a nice guy!

A/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Barbara · 3 years ago

Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Isabella · 4 years ago

Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and…

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Philippa · 4 years ago

Technician was very professinal. Explained all his findings and recommendations.

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jill · Edited 4 years ago

We Love Empire. They are always on time and I feel like they care about their customers. I have been using them for years for service and bi-annual check-ups - everyone is very knowledgeable and takes the time to make sure I understand this problem. David did a great job today.

Cleaning
★★★★★ David · Edited 4 years ago

Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices. 2018 - Tenacious techs…

A/C system maintenanceCleaningHeating system maintenance
★★★★★ herman · 5 years ago

Zeke came for routine maintenance and concluded that with cleaning and replacing capacitor.........all went well

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ A · Edited 5 years ago

I have been using this company for over a decade. They installed my HVAC system back in 2011 and it still runs great. Empire does all the maintenance and repairs. Lastly, if Chris still working there, he was the best salesperson and was very honest and gave a competitive pricing for installation.

A/C system maintenanceCleaningHeating system maintenance
★★★★★ Ilia · 5 years ago

I had an A/C problem, and they were able to fit me on the same day. The two-person crew were polite and professional, and most importantly, got the job done. They were wearing protective booties around the house even without asking, much appreciated. Overall, I recommend Empire based on this experience.

A/C system maintenanceCleaning+ Responsiveness+ Quality+ Professionalism
★★★★★ Judy · 4 years ago

Rating only, no written review.

A/C system maintenanceCleaningInstall AC+ Responsiveness+ Punctuality+ Quality

Show more cleaning reviews (5 more) →

vs category

Blue = Empire, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02024-Q1: 4.76★ (17 reviews)2024-Q2: 4.75★ (53 reviews)2024-Q3: 4.91★ (47 reviews)2024-Q4: 4.99★ (72 reviews)2025-Q1: 5.00★ (39 reviews)2025-Q2: 4.98★ (63 reviews)2025-Q3: 4.94★ (50 reviews)2025-Q4: 4.73★ (26 reviews)2026-Q1: 3.60★ (5 reviews)2026-Q2: 4.70★ (10 reviews)2026-Q3: 4.54★ (24 reviews)2026-Q4: 3.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 20%Reasonable 67%Overpriced 8%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
10
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
11
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
1
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
78
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
80

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+236 / −3
Professionalism
+269 / −2
Responsiveness
+228 / −0
Punctuality
+228 / −0
Value
+142 / −2

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