How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCOREEmpire Heating & Air Conditioning
Better than 6% of HVAC contractors · #63 of 67
Empire Heating & Air Conditioning for heating system maintenance
Clear ✕All 63 Google reviews tagged “Heating system maintenance” · showing 20
Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
Terrence did a great job.
Always great to work with a family owned business. Makes a difference on many levels
Fast installation and great customer service
Empire Heating & Air is professional, reliable and committed to serving their customers.
Very timely, professional service.
The technician arrived during the promised time and performed the tasks required in a clean and timely manner.
They did a great job getting the work done that we needed
Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…
Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!
Great customer service, efficient,
Empire Heating and Air is fantastic. The service couldn’t be better!
Chase is professional and courteous!
As ever, on=time, courteous, effective, and worth it.
I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…
Our technician Travis was great! He was kind, knowledgeable and patient. He explained all issues with us. Great employee!
Fantastic service. Fixed our heating during the last freeze. Technician was friendly, prompt, and educated me on the issue and repair. Delighted to know we have a company we can use again in the future.
Great…timely and efficient.
vs category
Blue = Empire, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
