Is Empire Heating & Air Conditioning any good?
Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.
Accountability — better than 80% of peers
Track record — better than 78% of peers
Reliability — 10th percentile
Satisfaction — 8th percentile
Momentum — 1th percentile
Empire Heating & Air Conditioning for a/c system maintenance
Clear ✕75 customers reviewed a a/c system maintenance job here and rated it 4.95★. Most paid $600–800 (category typical: $54–$441). For this job it ranks #46 of 59 HVAC contractors we track.
All 75 Google reviews tagged “A/C system maintenance” · showing 20
She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.
Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.
Amazing company!!! Terrence is amazing!!!! We had a blower motor issue they ordered it and installed as soon as possible!
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
Empire has always provided me with prompt and honest service. Their pricing has always been better than fair. The pricing was for a one year maintenance contract that provides maintenance for two units, both heating and cooling.
Service call made this morning about leaking condensation in our apartment. The condensation line was backed up. The technician arrived after a phone call telling us he was on his way. He fixed it and was on his way. Happy customer!
They were prompt. Taylor explained everything very clearly and was thorough. It was a good experience.
Always great to work with a family owned business. Makes a difference on many levels
I have used Empire for many years. Always reliable and trustworthy
Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!
Personal and professional service!
Update with new review: On 5/17/2024, Charlie exceeded expectations by going the extra mile and provided additional technical assistance on a smaller AC unit and cleaned up the big AC unit even though it wasn’t part of the appointment. I very much appreciate Charlie for his attention to detail in cleaning these…
Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.
Quick and efficient diagnosis of the problem. Would definitely recommend.
Sept 2022 - Travis was great. Very knowledgeable and thorough. I will definitely used Empire again. July 22, 2023 In the middle of summer our old AC was on it's last leg and nearly dead. We started shopping around for a new HVAC system. We really wanted a variable speed system. Everyone else was either over priced…
We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…
Great experience with tech David at Empire. Easy to schedule the appt (great communication with live person on the other end of the line), on time, and diagnosed and fixed the problem in an hour. Highly recommend.
6 month AC checkup
David was professional and knowledgeable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Empire Heating & Air Conditioning
Is Empire Heating & Air Conditioning good?
Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).
How much does Empire Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.
What do customers hire Empire Heating & Air Conditioning for?
Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
