Is Empire Heating & Air Conditioning any good?
Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.
Accountability — better than 80% of peers
Track record — better than 78% of peers
Reliability — 10th percentile
Satisfaction — 8th percentile
Momentum — 1th percentile
Empire Heating & Air Conditioning for a/c system repair
Clear ✕51 customers reviewed a a/c system repair job here and rated it 4.90★. Most paid $1–100 (category typical: $209–$880). For this job it ranks #52 of 57 HVAC contractors we track.
All 51 Google reviews tagged “A/C system repair” · showing 20
Walt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well
Devin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★I came home one day to find the outdoor a/c unit making a loud buzzing sound and the fan wasn't turning. Inside our home, it was 89 degrees. I called Empire Heating and Air Conditioning, and got an appointment for the next day. Not only was Jacoby able to fix our a/c unit that day, but he also showed us that the…
jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Two techs came out to check out my AC problem, 100% friendly and professional. Luckily same day diagnosis and repair of a small fix. Definitely will call the company for future issues.
Dianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Marc5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★We’ve been working with Empire for many years. They are always responsive, thorough, knowledgeable & fair!
Marianne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!
EricLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…
Sylvia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Had a problem with my A/C unit and they send a technician right away. Arrived on the time frame they schedule my appointment and solved the issue without any problem. I highly recommend Empire for their professionalism & great customer service.
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★The expert was very knowledgeable and willing to answer all of my questions.
Wild5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★The technician who came out was polite and professional, and knew what he was doing.
Jarod2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Chase did a good job. He explained everything.
Venette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Wonderful !!! Professional and trustworthy. I have reached 3 different companies only Empire was able to help me and give me peace of mind. Thanks
MichaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★This company is honest and believable. I can't tell you how many different companies I have looked at and had service my system. I believe Mike was our professional that showed up and met with us. He explained things in layman's term which was appreciated. This was our first experience with empire yeah, we hope it will be a lasting relationship.
Barbara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.
MattLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you…
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Empire always fixes the problem!
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Excellent service!
Barbra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Very happy with the recent service. The woman answering the phone was pleasant, listened to my tale of woe and worked at getting me into the day's schedule. The technician that came was pleasant, professional and efficient. He clearly explained my options and the different costs associated with them. I'm definitely sticking with Empire.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Empire Heating & Air Conditioning
Is Empire Heating & Air Conditioning good?
Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).
How much does Empire Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.
What do customers hire Empire Heating & Air Conditioning for?
Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
