HVAC Contractors · Atlanta, GA

Is Empire Heating & Air Conditioning any good?

Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.

👍 Strengths

Accountability — better than 80% of peers

Track record — better than 78% of peers

👎 Watch-outs

Reliability — 10th percentile

Satisfaction — 8th percentile

Momentum — 1th percentile

Empire Heating & Air Conditioning for cleaning

Clear ✕

25 customers reviewed a cleaning job here and rated it 4.84★. Most paid $500–600. For this job it ranks #22 of 27 HVAC contractors we track.

All 25 Google reviews tagged “Cleaning” · showing 20

★★★★★ Dianne · 8 months ago

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Andy · a year ago

Only AC company i will be using. There staff and techs are kind, professional and easy to talk to. I cant reccoment them enough

Paid $500–600Great priceHVAC system maintenanceCleaning
★★★★★ Kimberly · Edited a year ago

Very pleased with our service today!

HVAC system maintenanceCleaning+ Punctuality+ Quality+ Professionalism
★★★★★ Tom · Edited 2 years ago

Very timely, professional service.

HVAC system maintenanceCleaningHeating system maintenance+ Responsiveness+ Professionalism
★★★★★ Manali · Edited 2 years ago

Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!

HVAC system maintenanceA/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Stanley · Edited 2 years ago

Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · Edited 3 years ago

Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Butch · 3 years ago

Great customer service, efficient,

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★ Eric · 3 years ago

We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…

A/C system maintenanceCleaningHVAC system repair− Quality− Value
★★★★★ Patrick · 3 years ago

The expert was very knowledgeable and willing to answer all of my questions.

CleaningHVAC system repairA/C system repair+ Responsiveness+ Professionalism
★★★★★ Glenys · 3 years ago

Our technician was absolutely amazing and such a nice guy!

A/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Barbara · 3 years ago

Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Isabella · 4 years ago

Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and…

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Philippa · 4 years ago

Technician was very professinal. Explained all his findings and recommendations.

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jill · Edited 4 years ago

We Love Empire. They are always on time and I feel like they care about their customers. I have been using them for years for service and bi-annual check-ups - everyone is very knowledgeable and takes the time to make sure I understand this problem. David did a great job today.

Cleaning
★★★★★ David · Edited 4 years ago

Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices. 2018 - Tenacious techs…

A/C system maintenanceCleaningHeating system maintenance
★★★★★ herman · 5 years ago

Zeke came for routine maintenance and concluded that with cleaning and replacing capacitor.........all went well

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Professionalism
★★★★★ A · Edited 5 years ago

I have been using this company for over a decade. They installed my HVAC system back in 2011 and it still runs great. Empire does all the maintenance and repairs. Lastly, if Chris still working there, he was the best salesperson and was very honest and gave a competitive pricing for installation.

A/C system maintenanceCleaningHeating system maintenance
★★★★★ Ilia · 5 years ago

I had an A/C problem, and they were able to fit me on the same day. The two-person crew were polite and professional, and most importantly, got the job done. They were wearing protective booties around the house even without asking, much appreciated. Overall, I recommend Empire based on this experience.

A/C system maintenanceCleaning+ Responsiveness+ Quality+ Professionalism
★★★★★ Judy · 4 years ago

Rating only, no written review.

A/C system maintenanceCleaningInstall AC+ Responsiveness+ Punctuality+ Quality

Show more cleaning reviews (5 more) →

Price

$$$$
$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Questions about Empire Heating & Air Conditioning

Is Empire Heating & Air Conditioning good?

Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).

How much does Empire Heating & Air Conditioning charge?

Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.

What do customers hire Empire Heating & Air Conditioning for?

Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).

Does the owner respond to complaints?

The owner replied to 88% of 1–3★ reviews (category: 63%).

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