Is Empire Heating & Air Conditioning any good?
Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.
Accountability — better than 80% of peers
Track record — better than 78% of peers
Reliability — 10th percentile
Satisfaction — 8th percentile
Momentum — 1th percentile
Empire Heating & Air Conditioning for heating system maintenance
Clear ✕63 customers reviewed a heating system maintenance job here and rated it 4.94★. Most paid $1–200 (category typical: $54–$292). For this job it ranks #30 of 47 HVAC contractors we track.
All 63 Google reviews tagged “Heating system maintenance” · showing 20
Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
Terrence did a great job.
Always great to work with a family owned business. Makes a difference on many levels
Fast installation and great customer service
Empire Heating & Air is professional, reliable and committed to serving their customers.
Very timely, professional service.
The technician arrived during the promised time and performed the tasks required in a clean and timely manner.
They did a great job getting the work done that we needed
Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…
Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!
Great customer service, efficient,
Empire Heating and Air is fantastic. The service couldn’t be better!
Chase is professional and courteous!
As ever, on=time, courteous, effective, and worth it.
I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…
Our technician Travis was great! He was kind, knowledgeable and patient. He explained all issues with us. Great employee!
Fantastic service. Fixed our heating during the last freeze. Technician was friendly, prompt, and educated me on the issue and repair. Delighted to know we have a company we can use again in the future.
Great…timely and efficient.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Empire Heating & Air Conditioning
Is Empire Heating & Air Conditioning good?
Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).
How much does Empire Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.
What do customers hire Empire Heating & Air Conditioning for?
Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
