Is Empire Heating & Air Conditioning any good?
Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.
Accountability — better than 80% of peers
Track record — better than 78% of peers
Reliability — 10th percentile
Satisfaction — 8th percentile
Momentum — 1th percentile
Empire Heating & Air Conditioning for heating system repair
Clear ✕40 customers reviewed a heating system repair job here and rated it 4.80★. Most paid $1,000+ (category typical: $228–$1.6k). For this job it ranks #44 of 51 HVAC contractors we track.
All 40 Google reviews tagged “Heating system repair”
Horrible experience! Signed a service contract. Technician performed spring servicing April 2026. He was very nice however have chunk of wood out of wood floor under steps to attic unit when he left. Called and set up appointment August 2026 since one unit was not working properly. Technician came out who was…
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
When my a/c wasn’t working, Empire scheduled a service call that day and my issue was addressed right away. Zeke diagnosed the problem and explained my options so that I could make an informed decision. Empire is the best!
Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.
Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…
Our furnace stopped working and empire had a technician out in a couple of days who identified the problem and fixed it on the spot for a reasonable price. Would absolutely use empire again. We continue to love their service.
I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…
Fantastic service. Fixed our heating during the last freeze. Technician was friendly, prompt, and educated me on the issue and repair. Delighted to know we have a company we can use again in the future.
Have worked w Empire for 15 years, two homes, 3 units - and not one complaint.
Mike did an excellent job troubleshooting and repairing my heater. Excellent communicator and service level was beyond expectations. Highly recommend!
Excellent! Very professional technician and company.
Have been using Empire for 12 years! Everything they have done for me - two new HVAC units, replacing ducts to finish a basement, and purchasing two heat pumps for our basement - they see cost effective, back every they do and are wonderful to work with. Highly recommend.
Great customer service excellent experience great job
Amazing service. They are responsive and very capable.
My heating system failed and would not power on! I contacted Empire and informed them of my issue. The receptionist asked if my heater was working and I told her no. She responded with a sense of urgency and made every way possible to get a technician ASAP! Technician, David Wilkinson came out and conducted a…
I’ve used Empire before and will use them again. Empire was right on time and diagnosed the problem with my heating system in no time. Excellent service and very professional. Definitely recommend.
Empire installed our new hvac system in July and were incredibly responsive during the whole install. When our heat suddenly went out during December, they had someone out on the same day to diagnose the problem and heat was repaired the next day.
I called Empire this morning because my heat was blowing cold air. They worked me in and sent someone out 4 hours later - Travis was extremely professional and knowledgeable. He answered all questions I had and literally replaced my furnace igniter in 15 minutes. Couldn’t have asked for better service or more reasonable pricing ! Definitely recommend
I had a heating emergency & they put me on a work-in for that day. The office called to let me know they were on the way and should arrive between 3:30 & 4::00. The technician arrived right at 3:30, listened to the problem & immediately went in search of a solution.. Within an hour he had located the problem &…
My heat was not working properly on the day before Thanksgiving. I used the intake form on Empire's website when I discovered there was an issue after I woke up. Someone reached out to me to schedule an appointment on the same day before their office had even officially opened. Travis was very professional and…
We've been using Empire Heating & Air for more than ten years and they've always provided great service at a fair price. Our builder sent a few HVAC contractors for warranty repairs but none were as knowledgeable. Empire is the most reliable company we use for any house repairs or maintenance.
I had a good overall experience with Empire. David worked on my system and he was professional and efficient and got my system up and running in no time.
David was excellent. Evaluated and fixed the problem efficiently. Would drfinitley recommend.
Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices. 2018 - Tenacious techs…
I have been using this company for over a decade. They installed my HVAC system back in 2011 and it still runs great. Empire does all the maintenance and repairs. Lastly, if Chris still working there, he was the best salesperson and was very honest and gave a competitive pricing for installation.
I had a leak in one of my units. Michael was punctual and knowledgeable. He quickly diagnosed the problem and fixed it. I live in a new home and the builder did not tighten a connection that was causing the leak. While he was fixing the issue I asked him about a piece of equipment that I was not familiar with.…
Empire’s technicians are very professional and thorough. Zeke is always a pleasure, friendly, skilled, professional, and knowledgeable. He always explains any issues with clarity and patience, and is always happy to answer questions!
Great customer service, on time and professional! Solved my Heat problem quickly!
We have been with Empire for more than a decade now, mostly because we assumed they would offer a better experience as one of the larger HVAC providers. Nothing could be further from reality. The service they provide is inconsistent at best and can be described as subpar if I am being honest. In our latest…
Charles saved us two times, already!! He's the best HVAC technician,!! In June, our main unit wasn't cooling and quickly he found a small part that a beetle got under and shorted the A/C- he quickly replaced the part and we've been good since. Lately, our realtor, requested her company to look at our furnace on the…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Empire Heating & Air Conditioning
Is Empire Heating & Air Conditioning good?
Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).
How much does Empire Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.
What do customers hire Empire Heating & Air Conditioning for?
Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
