Analyzing 5,614,3675.6M ReviewsFor 15,38815.4K Experts

HVAC Contractors · Atlanta, GA

Is Empire Heating & Air Conditioning any good?

Our verdict: mixed — #63 of 67 HVAC contractors, better than 6%. Customers single out its accountability and track record; momentum is where it trails.

👍 Strengths

Accountability — better than 80% of peers

Track record — better than 78% of peers

👎 Watch-outs

Reliability — 10th percentile

Satisfaction — 8th percentile

Momentum — 1th percentile

Need a specific job done? See what customers paid and said about it here.

Empire Heating & Air Conditioning for thermostat repair

Clear ✕

7 customers reviewed a thermostat repair job here and rated it 5.00★. For this job it ranks #35 of 40 HVAC contractors we track.

All 7 Google reviews tagged “Thermostat repair”

Dianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Susan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

When my a/c wasn’t working, Empire scheduled a service call that day and my issue was addressed right away. Zeke diagnosed the problem and explained my options so that I could make an informed decision. Empire is the best!

Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you…

A/C system repairThermostat repair+ Responsiveness+ Quality+ Professionalism
ChristinaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceThermostat repair+ Punctuality+ Professionalism
Republic3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality
todd6 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism

Price

$$$$
$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

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Questions about Empire Heating & Air Conditioning

Is Empire Heating & Air Conditioning good?

Yes by most measures: 4.9★ from 1,177 Google reviews and an Experts Score of 24/100 (grade D), #63 of 67 HVAC contractors we track. 4% of reviews in the last two years were 1–2★ (category average 2%).

How much does Empire Heating & Air Conditioning charge?

Customers reported a typical bill of $278 (middle half $83–$454), 14% below the HVAC contractors median of $322.

What do customers hire Empire Heating & Air Conditioning for?

Mostly HVAC system maintenance (181), a/c system maintenance (75), heating system maintenance (63), a/c system repair (50).

Does the owner respond to complaints?

The owner replied to 88% of 1–3★ reviews (category: 63%).

Compare with

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