How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCOREEmpire Heating & Air Conditioning
Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,177 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.
Reviews for your job
Customers hired Empire Heating & Air Conditioning for 8 kinds of job.
Empire Heating & Air Conditioning for a/c system maintenance
Clear ✕All 75 Google reviews tagged “A/C system maintenance” · showing 20
She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.
Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.
Amazing company!!! Terrence is amazing!!!! We had a blower motor issue they ordered it and installed as soon as possible!
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
Empire has always provided me with prompt and honest service. Their pricing has always been better than fair. The pricing was for a one year maintenance contract that provides maintenance for two units, both heating and cooling.
Service call made this morning about leaking condensation in our apartment. The condensation line was backed up. The technician arrived after a phone call telling us he was on his way. He fixed it and was on his way. Happy customer!
They were prompt. Taylor explained everything very clearly and was thorough. It was a good experience.
Always great to work with a family owned business. Makes a difference on many levels
I have used Empire for many years. Always reliable and trustworthy
Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!
Personal and professional service!
Update with new review: On 5/17/2024, Charlie exceeded expectations by going the extra mile and provided additional technical assistance on a smaller AC unit and cleaned up the big AC unit even though it wasn’t part of the appointment. I very much appreciate Charlie for his attention to detail in cleaning these…
Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.
Quick and efficient diagnosis of the problem. Would definitely recommend.
Sept 2022 - Travis was great. Very knowledgeable and thorough. I will definitely used Empire again. July 22, 2023 In the middle of summer our old AC was on it's last leg and nearly dead. We started shopping around for a new HVAC system. We really wanted a variable speed system. Everyone else was either over priced…
We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…
Great experience with tech David at Empire. Easy to schedule the appt (great communication with live person on the other end of the line), on time, and diagnosed and fixed the problem in an hour. Highly recommend.
6 month AC checkup
David was professional and knowledgeable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 181 | $37–$292 |
| A/C system maintenance | 75 | $54–$441 |
| Heating system maintenance | 63 | $54–$292 |
| A/C system repair | 50 | $209–$880 |
| HVAC system repair | 46 | $192–$955 |
| Heating system repair | 40 | $228–$1.6k |
| Repair HVAC | 39 | $236–$840 |
| Cleaning | 25 | — |
