How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCOREEmpire Heating & Air Conditioning
Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,177 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.
Reviews for your job
Customers hired Empire Heating & Air Conditioning for 8 kinds of job.
Empire Heating & Air Conditioning for a/c system repair
Clear ✕All 51 Google reviews tagged “A/C system repair” · showing 20
Technician Terrance has been servicing my units since 05/24/23. He has been to my house at least 6 times I always feel I'm going to get the best service possible when it's him. Empire, he really represents your company well
I came home one day to find the outdoor a/c unit making a loud buzzing sound and the fan wasn't turning. Inside our home, it was 89 degrees. I called Empire Heating and Air Conditioning, and got an appointment for the next day. Not only was Jacoby able to fix our a/c unit that day, but he also showed us that the…
Two techs came out to check out my AC problem, 100% friendly and professional. Luckily same day diagnosis and repair of a small fix. Definitely will call the company for future issues.
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
We’ve been working with Empire for many years. They are always responsive, thorough, knowledgeable & fair!
Thank you Zeke and Empire Heating and AC for the excellent service and honesty. Very thorough with the inspection and work you did. Thank you for taking the time to break down what needs to be ordered and the repair process!!
We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…
Had a problem with my A/C unit and they send a technician right away. Arrived on the time frame they schedule my appointment and solved the issue without any problem. I highly recommend Empire for their professionalism & great customer service.
The expert was very knowledgeable and willing to answer all of my questions.
The technician who came out was polite and professional, and knew what he was doing.
I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…
Chase did a good job. He explained everything.
Wonderful !!! Professional and trustworthy. I have reached 3 different companies only Empire was able to help me and give me peace of mind. Thanks
This company is honest and believable. I can't tell you how many different companies I have looked at and had service my system. I believe Mike was our professional that showed up and met with us. He explained things in layman's term which was appreciated. This was our first experience with empire yeah, we hope it will be a lasting relationship.
Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.
Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you…
Empire always fixes the problem!
Excellent service!
Very happy with the recent service. The woman answering the phone was pleasant, listened to my tale of woe and worked at getting me into the day's schedule. The technician that came was pleasant, professional and efficient. He clearly explained my options and the different costs associated with them. I'm definitely sticking with Empire.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 181 | $37–$292 |
| A/C system maintenance | 75 | $54–$441 |
| Heating system maintenance | 63 | $54–$292 |
| A/C system repair | 50 | $209–$880 |
| HVAC system repair | 46 | $192–$955 |
| Heating system repair | 40 | $228–$1.6k |
| Repair HVAC | 39 | $236–$840 |
| Cleaning | 25 | — |
