How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCOREEmpire Heating & Air Conditioning
Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,177 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.
Reviews for your job
Customers hired Empire Heating & Air Conditioning for 8 kinds of job.
Empire Heating & Air Conditioning for cleaning
Clear ✕All 25 Google reviews tagged “Cleaning”
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Only AC company i will be using. There staff and techs are kind, professional and easy to talk to. I cant reccoment them enough
Very pleased with our service today!
Very timely, professional service.
Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!
Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.
Travis was a great tech, very professional, took his time to check all aspects of our hearing system, explained what needed to be done, and was very prompt in making all repairs and updates. I had no qualms signing up for the service plan, given the quality of service we had today. Edited-16 Oct 2023. Another great…
Great customer service, efficient,
We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere…
The expert was very knowledgeable and willing to answer all of my questions.
Our technician was absolutely amazing and such a nice guy!
Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.
Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and…
Technician was very professinal. Explained all his findings and recommendations.
We Love Empire. They are always on time and I feel like they care about their customers. I have been using them for years for service and bi-annual check-ups - everyone is very knowledgeable and takes the time to make sure I understand this problem. David did a great job today.
Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices. 2018 - Tenacious techs…
Zeke came for routine maintenance and concluded that with cleaning and replacing capacitor.........all went well
I have been using this company for over a decade. They installed my HVAC system back in 2011 and it still runs great. Empire does all the maintenance and repairs. Lastly, if Chris still working there, he was the best salesperson and was very honest and gave a competitive pricing for installation.
I had an A/C problem, and they were able to fit me on the same day. The two-person crew were polite and professional, and most importantly, got the job done. They were wearing protective booties around the house even without asking, much appreciated. Overall, I recommend Empire based on this experience.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 181 | $37–$292 |
| A/C system maintenance | 75 | $54–$441 |
| Heating system maintenance | 63 | $54–$292 |
| A/C system repair | 50 | $209–$880 |
| HVAC system repair | 46 | $192–$955 |
| Heating system repair | 40 | $228–$1.6k |
| Repair HVAC | 39 | $236–$840 |
| Cleaning | 25 | — |
