How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%77+18.7Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty12−8.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREEmpire Heating & Air Conditioning
Atlanta, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,177 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Reviews for your job
Customers hired Empire Heating & Air Conditioning for 8 kinds of job.
Empire Heating & Air Conditioning for HVAC system maintenance
Clear ✕All 182 Google reviews tagged “HVAC system maintenance” · showing 160
She'mar was my tech and did a great job! I felt confident he knew his information. This and his thorough work was great.
Technician was very courteous and efficient. I would recommend him highly.
Amazed how responsive this company is. I asked for an expedited call because I had visitors. The technician arrived within 30 minutes, diagnosed the problem and had everything working in an hour. Amazing
Stay away. Terrible experience. Had used them for a few years, was a repeat customer, and thought I could trust Empire. I was wrong. My AC unit was malfunctioning, and I scheduled myself to be their first appointment with arrival between 8am and 9am. 9am came and went, and no one from Empire contacted me. I…
Zeke was great—friendly, knowledgeable, efficient, and patient answering my questions. He spent a long time and clearly wanted to get it right. Zeke inspired confidence.
Horrible experience! Signed a service contract. Technician performed spring servicing April 2026. He was very nice however have chunk of wood out of wood floor under steps to attic unit when he left. Called and set up appointment August 2026 since one unit was not working properly. Technician came out who was…
Terrance is one of the very few people I trust when it comes to having our HVAC serviced. Not only that, he's truly one of the nicest guys you'll ever meet. I can't tell you the number of HVAC companies we've had over the years, and Empire is the most reliable. It's mainly because Terrace is the best of the best,…
I’ve used Empire for years. They never disappoint. Today was no exception. Joshua Adams was fantastic: thoroughly professional, cordial, and charming, to boot. He carefully walked me through maintenance issues with my AC unit. No stress, just the facts: highly recommended.
Service Tech was great (Jacoby C). He immediately took in the vibe of our home and played along accordingly. Really nice guy - friendly but also got to work. Done fast. Friendly. Not the cheapest but when you make a call at 9:00 and he shows up at 11:00 and done by 11:30 - hey- you get what you pay for. In…
Been a customer for 15 years. Always honest and professional!
When you are with a company more than 10 years you expect better servuce
We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…
Empire Heating and Air Conditioning is not a good option for business owners leasing commercial space. When I attempted to schedule a routine HVAC maintenance inspection, I was told I could not do so without explicit permission from the property owner. For a standard and basic service request, this level of…
Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.
Showed up on time. The technician was very pleasant and knowledgeable. They seem very reliable. A valuable service for a reasonable price.
Chase was extremely polite & efficient.
Work was done thoroughly and professionally.
Excellent. Zack was wonderful and very helpful, thorough. Highly recommended 👍👍👍
The technician, Kobe (sp?), was on time & since we had not met before he took time to listen to what we wanted from the service call. Our system is on the older side & he gave us good input about our concerns with the unit. He was knowledgeable & reassuring which we appreciate very much.
Kobe was a nice guy and a helpful technician, we appreciated his transparency and knowledge of our furnace. Thanks!
Mike came out and serviced our Daiken Mini Split, very knowledgeable and confident and left the place perfect. I enjoy working with Empire!
Taylor arrived on time! He was great and even replaced the batteries for me on the thermostats. He explained everything to me and gave me recommendations. Taylor was kind, thoughtful and very accommodating. I’ve been a long time customer at Empire and he’s one of the best!
Ray, the maintenance technician, did a great job explaining and suggesting ways to keep my HVAC system in good shape. He also helped me contact tech support to figure out why I couldn’t connect to my system on my phone. Ray was super patient, professional, and helpful.
Tech came when said they would be here. Great professional work tuning up furnaces for the winter. Had to replace one bulb on one furnace rest was standard checkup.
Routine maintenance visit for heating system. This visit was significantly different from previous visits. Technician explained why the exterior unit was not checked and the drain line did not require a cleaning tablet.
We’ve been working with Empire for many years. They are always responsive, thorough, knowledgeable & fair!
Ray was GREAT servicing our HVAC system today preparing us for the Fall-Winter season. Thanks Ray and Empire for your GREAT TEAM!
Ray was very professional, respectful and efficient.
Only AC company i will be using. There staff and techs are kind, professional and easy to talk to. I cant reccoment them enough
Friendly competent service. The technician was outstanding and explained everything he was doing.
Great technician!!!
They were prompt. Taylor explained everything very clearly and was thorough. It was a good experience.
Fantastic experience. Highly recommend.
The serviceman was efficient and respectful. I got a well informed update of my systems.
Ray the technician was very thorough and took his time with the maintenance. He also found a problem and fixed it. After he left he even called to say I’d been overcharged and that accounting would credit the difference. I’m in good hands with this tech! Thanks
Very detailed and thorough. Ray was great and certainly recommend
Very happy with the service very friendly. And very knowledgeable and I'm happy I picked Empire.
Terrence did a great job.
Zek was professional and provided a thoroughly maintenance check on my system. I am always highly satisfied with services by the company.
Service is always prompt, techs always know what they are doing. I recommend Empire without hesitation.
Always great to work with a family owned business. Makes a difference on many levels
Chase was punctual and very polite
Very pleased with our service today!
I have used Empire for many years. Always reliable and trustworthy
Technician was prompt, professional and thorough! Great experience as always.
I have used Empire for years. They are local (Decatur), kind, professional. I always love the women who answer the phones, they always seem to really care about you. The techs who come twice a year for maintenance visits are always nice, respectful, clean and professional. They are generally fine with my over-active…
Michael completed my annual HVAC system maintenance and everything went very well. He checked everything out and went the extra miles to figure why my downstairs unit wasn’t working. He was friendly and professional.
Empire Heating & Air is professional, reliable and committed to serving their customers.
Very timely, professional service.
Wonderful experience with Zeke! He was thorough and explained what he was doing at every step. Had a terrific experience!
I have been using Empire for over 35 years and 3 homes! All of the employees are very professional but my favorite is Zeke!
Technician was courteous, professional and efficient. Everyone I have dealt with at Empire since buying a home in Atlanta three years ago are top notch. I highly recommend them to take care of all your HVAC needs.
Technician was courteous and knowledgeable and paid attention to details ….. very pleased with Empire.
Chase represented what I expect from Empire Heating & Air Conditioning Inc. He was professional, responsive, and prompt, and he respected my wish that he mask up without me asking. He took time to examine my heat pump thoroughly, and he explained everything in detail sufficient to set my expectations for my unit.
The technician was punctual and professional. He was very informative and answered all my questions. Above all, he was very pleasant and patient. I love Empire Heating & Air Conditioning.
Highly recommend Empire for all your heating and cooling needs. Zeke was excellent and very thorough during this most recent visit. We will only call Empire for our needs!
Technician was on time, very courteous, and answered all my questions.
Chase at Empire Heating and Air provided excellent service. Explained issues that were found and discussed the options that were available to me. I have had an account with them for many years and I will continue to recommend them to friends.
Appreciate the prompt, professional and good service.
Our service rep (Chase) was polite, answered my questions, arrived ahead of time, and demonstrated a high level of competence. I’d recommend Empire Heating & Air.
I purchased an HVAC from Empire in June 2023 because my old one leaked plus it was way too old. Yesterday, 5 months later I had my 1st service maintenance. Empire was great to schedule the appointment according to my availability and gave me a call plus text and email to remind me of the appointment. Chase was very…
Zeke is the best!!
Thanks to Chase from Empire Heating and Air for fixing our furnace issue right before the cold weather kicked in. He was fast and efficient and gave us good advice for future services. Thanks Chase
Why didn't you come in the Spring?
Chase provided outstanding service. Professional, on time, quality work, pleasure to work with.
Empire called me 30 min ahead to notify me my technician would be arriving. My technician was courteous and professional. He made recommendations and completed the service efficiently, as well as provided requested quotes. Solid service!
Chase arrived on time and was super friendly and communicative!
Great customer service, efficient,
Always prompt and professional!
Sept 2022 - Travis was great. Very knowledgeable and thorough. I will definitely used Empire again. July 22, 2023 In the middle of summer our old AC was on it's last leg and nearly dead. We started shopping around for a new HVAC system. We really wanted a variable speed system. Everyone else was either over priced…
Technician came door by-annual maintenance. Very professional and personable. Explained in detail what her he had done, what he checked and what he replaced. Excellent service.
So comfortable with these folks in my house. Prices AND service are much better than our old HVAC company.
Showed up on time, polite, professional, explained service well.
As always Empire showcased world class customer service and quality. Our technician Chase was punctual, informative and quickly resolved our issues.
Got us on the schedule quickly. Very professional and thorough.
I’ve been using empire for years, and they have always been quick to respond, quick to arrive, and reliable. They’ve kept my HVAC in great condition, they are always professional, and I never feel the pricing is fair.
David was professional and knowledgeable.
Chase is professional and courteous!
As ever, on=time, courteous, effective, and worth it.
I have been using Empire for years for both home and business HVAC services. I can’t say enough positive things about them - they are highly skilled, attentive, responsive, and friendly professionals. It’s genuinely a pleasure to work with them and I can’t say that I have been as lucky in other areas (e.g.…
Excellent customer response time. We are very satisfied thus far with the attention to our needs on this specific problem.
Chase did a good job. He explained everything.
Great service.
Great job!
Chase was great. The office folks are very supportive and keep us informed. So glad we left a previous company.
Great service. Not pushy. Would recommend
Mike was the best!!
I have used Empire Heating & Air Conditioning for almost 17 years for maintenance service. Unfortunately, I experienced some that I can't believe on Tuesday, March 28, 2023. My air conditioning wasn't not cooling and I was told by Empire technician that I needed a complete new unit. That freon wasn't going to…
Mr David was on time, eager to get working to resolve my HVAC problem, thorough, knowledgeable and FAST. He’s The BOMB
Joseph was very professional by first introducing himself. After doing so, he proceeded to tell me what he was planning to do with my system. He also showed me some tips to rid the system of trash for the pump system And, he showed me what I could do myself to regularly support the health of my system. Lastly,…
Have worked w Empire for 15 years, two homes, 3 units - and not one complaint.
Our technician did a great job. He was there for routine maintenance, but identified some issues that should have been resolved previously. He was polite, efficient, and professional.
Almost consistent great service. Appreciate having their annual maintenance contract with 2 annual visits to make sure all is working well and to change filters, if needed. Have recommended them to others. One of two units was installed by them and they have helped prolong the useful life of the other unit.
He was very professional and polite. I learned a lot from him. I had issues controlling the ac and heat and the ac would keep running. Now it's fixed and I'm happy. Thanks for your service Dave!
David was professional and friendly, which made the bad news — our leaky old system needs replacing — easier to bear.
Prompt and professional service! Would definitely recommend them for your HVAC needs.
Very happy with the recent service. The woman answering the phone was pleasant, listened to my tale of woe and worked at getting me into the day's schedule. The technician that came was pleasant, professional and efficient. He clearly explained my options and the different costs associated with them. I'm definitely sticking with Empire.
Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and…
Technician was very professinal. Explained all his findings and recommendations.
Thank you to Zeke!! He is prompt and a professional. Also appreciate his critical thinking as we worked through several options to solve a humidifier pump.
Empire is efficient and friendly from the time you book to the time the technician completes the job. Zeke came out today and was super respectful and kind - he changed our filter, did a pressure test to ensure the system was operating smooth, and recommended options to help us reduce allergens and improve air…
We've been using Empire Heating & Air for more than ten years and they've always provided great service at a fair price. Our builder sent a few HVAC contractors for warranty repairs but none were as knowledgeable. Empire is the most reliable company we use for any house repairs or maintenance.
I’ve been very happy with Empire for several years. Professional and dependable and safe. Thank you to Travis this past appointment. Recommended!
Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices. 2018 - Tenacious techs…
Always easy and great doing business. Reliable and trustworthy!
At this point we have been using Empire for over 7 years across two different houses. We had them completely redo the HVAC in our old house which took the house from downright unlivable in July to quite lovely with zone AC. As we were selling our old house, the AC of course acts up and they were able to come out the…
AC failed on first hot day of season. Got same day service despite heavy volume. Technician worked till 730 to repair. Thank you Empire and Michael
Been with the company for over 20 years. Always great service and great response time when problems have occurred with my HVAC system. I find them to be a very fair and responsive company.
Terrance was an absolute pleasure. He was very knowledgeable and clearly knew what he was doing. He informed me of the items that needed future attention with no pressure. Would recommend Empire and welcome Terrance back any time!
Terrence did a great job
Prompt and thorough
I had my HVAC serviced for several reasons, one of which was to determine if a water leak I am currently dealing with was a result of my HVAC system. Fortunately my HVAC is in working order but the real plus was my technician, Charles, was able to determine the problem. I had two other technicians who could not…
Travis did a great job thoroughly inspecting 4 systems. He explained issues that could lead to a system failure by priority in an open, straight forward manor. I will be asking for him when I need service again.
These guys are awesome. I called in the morning and they sent Terrence over that same afternoon. He serviced the system, checked all the vents, took the time to show me how to change the filter on my heating unit, and helped me troubleshoot a few other things. A very positive experience!
Mike gave excellent advice regarding my hvac. Very professional and timely.
Empire’s technicians are very professional and thorough. Zeke is always a pleasure, friendly, skilled, professional, and knowledgeable. He always explains any issues with clarity and patience, and is always happy to answer questions!
Empire was very flexible in scheduling my semiannual HVAC maintenance service. The technician was prompt, efficient, clear in his explanations of the specifics of the service, intelligent and informed. I am pleased to be with Empire.
Very good in every way
Great customer service. Honest company with great technicians that don't try any high pressure sales tactics.
We have been with Empire for more than a decade now, mostly because we assumed they would offer a better experience as one of the larger HVAC providers. Nothing could be further from reality. The service they provide is inconsistent at best and can be described as subpar if I am being honest. In our latest…
Great job! Thanks.
Charles saved us two times, already!! He's the best HVAC technician,!! In June, our main unit wasn't cooling and quickly he found a small part that a beetle got under and shorted the A/C- he quickly replaced the part and we've been good since. Lately, our realtor, requested her company to look at our furnace on the…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 181 | $37–$295 |
| A/C system maintenance | 75 | $39–$393 |
| Heating system maintenance | 63 | $39–$251 |
| A/C system repair | 50 | $209–$786 |
| HVAC system repair | 46 | $205–$933 |
| Heating system repair | 40 | $166–$1.2k |
| Repair HVAC | 39 | $216–$495 |
| Cleaning | 25 | $104–$343 |
