Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCOREEmpire Heating & Air Conditioning
Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,177 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Empire Heating & Air Conditioning is better than 8% of HVAC contractors.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Empire Heating & Air Conditioning is better than 10% of HVAC contractors.F
10
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Empire Heating & Air Conditioning is better than 45% of HVAC contractors.C
45
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Empire Heating & Air Conditioning is better than 11% of HVAC contractors.F
11
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Empire Heating & Air Conditioning is better than 1% of HVAC contractors.F
1
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Empire Heating & Air Conditioning is better than 78% of HVAC contractors.B
78
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Empire Heating & Air Conditioning is better than 80% of HVAC contractors.A
80
Reviews for your job
Customers hired Empire Heating & Air Conditioning for 8 kinds of job.
Empire Heating & Air Conditioning for pump repairs & installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$278-14% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 20%Reasonable 67%Overpriced 8%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 181 | $37–$292 |
| A/C system maintenance | 75 | $54–$441 |
| Heating system maintenance | 63 | $54–$292 |
| A/C system repair | 50 | $209–$880 |
| HVAC system repair | 46 | $192–$955 |
| Heating system repair | 40 | $228–$1.6k |
| Repair HVAC | 39 | $236–$840 |
| Cleaning | 25 | — |
