Analyzing 5,516,7025.5M ReviewsFor 14,99415K Experts

Experts Reviews · Company report
Empire Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%10+1.5Craft & service 20%45+9Value 10%11+1.1Momentum 8%1+0.1Track record 7%78+5.5Accountability 5%80+4Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCORE

Empire Heating & Air Conditioning

Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,177 Google reviews

📞 Call (404) 294-0900Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Empire Heating & Air Conditioning is better than 8% of HVAC contractors.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Empire Heating & Air Conditioning is better than 10% of HVAC contractors.F
10
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Empire Heating & Air Conditioning is better than 45% of HVAC contractors.C
45
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Empire Heating & Air Conditioning is better than 11% of HVAC contractors.F
11
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Empire Heating & Air Conditioning is better than 1% of HVAC contractors.F
1
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Empire Heating & Air Conditioning is better than 78% of HVAC contractors.B
78
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Empire Heating & Air Conditioning is better than 80% of HVAC contractors.A
80

Reviews for your job

Customers hired Empire Heating & Air Conditioning for 8 kinds of job.

Empire Heating & Air Conditioning for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 40

All 7 Google reviews tagged “Thermostat repair”

Dianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Susan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

When my a/c wasn’t working, Empire scheduled a service call that day and my issue was addressed right away. Zeke diagnosed the problem and explained my options so that I could make an informed decision. Empire is the best!

Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you…

A/C system repairThermostat repair+ Responsiveness+ Quality+ Professionalism
ChristinaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceThermostat repair+ Punctuality+ Professionalism
Republic3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality
todd6 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 67%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance181$37–$292
A/C system maintenance75$54–$441
Heating system maintenance63$54–$292
A/C system repair50$209–$880
HVAC system repair46$192–$955
Heating system repair40$228–$1.6k
Repair HVAC39$236–$840
Cleaning25—

Compare with

Comfort Atlanta Heating & Air logoComfort Atlanta Heating & AirExperts Score 83Atlanta · 4.99★The Air Company of GA logoThe Air Company of GAExperts Score 70Atlanta · 4.98★Bartlett Heating & Cooling logoBartlett Heating & CoolingExperts Score 58Atlanta · 4.97★