Google reviewers rate Empowered Aerial Fitness 4.7 out of 5 based on 95 reviews, with the owner responding to all feedback. Customers frequently praise the clean, spacious studio, welcoming atmosphere, and supportive instructors who provide clear guidance for pole, aerial yoga, and dance classes. However, several low-star reviews cite strict enforcement of late arrival policies, unclear directions to the location, and perceived rudeness during communication or class entry as recurring issues.
Google rating: 4.7 out of 5 from 95 reviews (93% five-star).
Reviews on this page: 95 Google reviews (83 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 15, 2026.
Service: Wellness Service serving Stamford, Connecticut.
Data from Google, last updated November 11, 2026.
Star ratings
95 Google reviews we collected
4.7of 5
5 stars8893%
4 stars11%
3 stars00%
2 stars00%
1 star66%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
86%praise
Praise6486%
Complaints1014%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3243%
Would recommend1318%
Communication1014%
Speed & response68%
Quality & results57%
Honesty & trust57%
Price & value34%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is respectful and encouraging, I’ve found a new community that I love being apart of in this studio :) the owner, Aileen, has answered emails…”
“Completely unprofessional, inconsiderate, and a massive waste of my time.”
“It was an amazing experience, highly recommend, the studio was very clean and every single person we encountered was friendly and had great energy.”
“The instructor really took the time to explain and demonstrated well and was very encouraging.”
“…n this studio :) the owner, Aileen, has answered emails and texts so timely for me and has been a great help navigating my membership, which I have up…”
“…onsidering I had physically shown up and would otherwise be charged a no-show fee through ClassPass.…”
“Aileen and the team did such a great job helping plan and execute my birthday party!”
“simply because I genuinely enjoy it that much and was eager to go back!”
“The price is fair, so far the instructors that I've had are friendly and explain/demonstrate everything well.”
People customers mention
Aileen10 reviews
Andrea3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great studio for beginners. I had a great time poleing here and get stronger each week. The class flies by and you get a good workout by the end of it. Highly recommend!
Services: Beginner's classes
Response from the owner · 3 weeks ago
Shannon, thank you so much for taking the time to share your experience with us! We are thrilled to hear that you’re enjoying your classes…and getting strong, too! See you in class!
Aileen P4 reviewsiTotal number of Google reviews Aileen has written across all businesses on Google Maps, not just this one.
Such an amazing, spacious, safe, and clean studio. Everyone is respectful and encouraging, I’ve found a new community that I love being apart of in this studio :) the owner, Aileen, has answered emails and texts so timely for me and has been a great help navigating my membership, which I have upgraded 2x because I love far too many classes here! I highly recommend taking classes here!
Response from the owner · 4 weeks ago
Aileen, many many thanks for your kind words and especially for being such a lovely and dedicated member of our community. It is students like you that make EAF magical for everyone, we couldn't do it without you. See you in class!
Britney Flores5 reviewsiTotal number of Google reviews Britney has written across all businesses on Google Maps, not just this one.
Absolutely ridiculous experience. I drove an HOUR to get to this class, only to be denied entry for being FOUR MINUTES late, despite there supposedly being a FIVE-MINUTE grace period. Make that make sense.
To make matters worse, there were virtually NO directions provided on how to find the location. Finding this place was a maze in itself, and apparently customers are just expected to magically figure out where they’re going. No clear instructions, no consideration for someone who traveled an hour to be there, and absolutely zero common sense or customer service.
The lack of communication alone was frustrating enough, but refusing entry over a four-minute difference when there is supposedly a five-minute grace period is genuinely absurd. If you have strict rules, communicate them clearly. If you advertise a grace period, actually honor it.
I wasted an hour driving there just to be turned away over something this ridiculous. Completely unprofessional, inconsiderate, and a massive waste of my time. I will not be returning, and I would strongly encourage anyone considering this place to think twice.
Response from the owner · Edited 4 weeks ago
Hi Britney! Even though you have never spent money at, entered or taken a class at Empowered Aerial Fitness, I will address your concerns. When I received a call from your group at 9:46 am that you'd be late for the 10:00 am class, I explained I very much hoped you'd make it safely but the studio doesn't allow arrivals into class beyond 5 minutes from the start. My last words were "be safe and I hope we see you soon!"
At 10:08 l received another call from your group demanding that I lie to ClassPass and mark you all present. I was mid-teaching, standing in front of a group of students for the whole call, I was not rude or dismissive, as witnessed by the class. When I explained politely that if I lie to ClassPass they would terminate my contract, you loudly insisted it wasn’t your fault because I had not prepared you/explained what was expected, and you came from 45 minutes away, and there was traffic on the highway. You yelled “it’s not like you’re a professor” and hung up.
Our studio name is on the glass entrance doors, and there are arrows and signs up the stairs and down the hall to our door. At no time did you or your group ever enter the studio, I don't know what studio you arrived at 4 minutes late, but it wasn't Empowered Aerial Fitness, because we would have admitted you all to class. You were also not charged for your late cancellation in accordance with our 2 free late cancellations/year policy.
All studio policies are stated in writing on our ClassPass page, our website, and confirmation emails. We have students that come from Hartford, New Haven, NYC & beyond; the studio policies are the same for all students. We hope that all new students are genuinely looking forward to their class, but that doesn't mean policies are waived. I recognize the drive may be too far for many, in fact, most people. I fully apologize for not having prepared you more thoroughly. I respect your decision to find a studio closer to you, with policies that suit your needs, who is willing to be dishonest in their records. We are sorry you didn’t take class at EmpoweredAF, but we wish you the best on a satisfying journey in aerial arts!
Bliss Mack4 reviewsiTotal number of Google reviews Bliss has written across all businesses on Google Maps, not just this one.
Extremely disappointing experience and terrible customer service. I drove 45 minutes to attend this aerial fitness class, only to arrive FOUR minutes late due to an accident on the highway and poor weather conditions, both completely out of my control. Despite explaining the situation, the instructor showed absolutely no grace, understanding, or basic courtesy.
What made the experience even worse was the instructor’s dismissive attitude when I simply asked to be checked in, considering I had physically shown up and would otherwise be charged a no-show fee through ClassPass. I wasn’t asking for special treatment, just a little understanding given the circumstances.
I completely understand that classes have policies, but there is a difference between enforcing a policy and treating a paying customer with unnecessary hostility. For a business centered around fitness and wellness, the complete lack of empathy and professionalism was especially disappointing. After driving 45 minutes in bad weather just to be met with such an unpleasant attitude, I can confidently say I will not be returning. A little kindness and basic customer service go a long way, and unfortunately, neither was present here.
Response from the owner · Edited 4 weeks ago
Hi Bliss! Even though you have never spent money at, entered or taken a class at Empowered Aerial Fitness, I will address your concerns. When I received a call from you/your group at 9:46 am for the 10:00 am class, I explained I very much hoped you'd make it safely but the studio doesn't allow arrivals into class beyond 5 minutes from the start. My last words were "be safe and I hope we see you soon!"
At 10:08 l received another call from your group demanding that I lie to ClassPass and mark you all present. I was mid-teaching and standing in front of a group of students for the whole call, I was not rude or dismissive, as witnessed by the class. When I explained politely that if I lie to ClassPass they would terminate my contract, you loudly insisted it wasn’t your fault because I had not prepared you/explained what was expected, and you came from 45 minutes away, and there was traffic on the highway. You yelled “it’s not like you’re a professor” and hung up. At no time did you or your group ever enter the studio. I do not know what studio you arrived at 4 minutes late, but it wasn't Empowered. You were also not charged for your late cancellation in accordance with our 2 free late cancellations/year policy.
While studio policies are stated in writing on the ClassPass website and confirmation emails, I apologize for not having prepared you more thoroughly. We have students that come from Hartford, New Haven, NYC & beyond; the studio policies are the same for all students. We hope that all new students are genuinely looking forward to their class, but that doesn't mean policies are waived. At no time were you treated with anything but respect as it was my vested interest that you arrive on time and attend class. I recognize the drive may be too far for many, in fact, most people. I respect your decision to find a studio closer to you, with policies that suit you, who is willing to keep dishonest records. We are sorry you didn’t come in or take a class at EmpoweredAF, but we wish you the best on a satisfying journey in aerial arts!
SELENA CABRAL2 reviewsiTotal number of Google reviews SELENA has written across all businesses on Google Maps, not just this one.
i traveled about 45 minutes for a class i had wanted to try for a very long time, so this experience was especially disappointing. on the way, i called the instructor to explain that an accident had delayed me. she said okay and told me there was a five-minute grace period. i actually entered the building at 10:04, within that window.
the directions on classpass were unclear, making it difficult to find the actual class once i arrived. when i explained this, the instructor insisted that all the instructions were there. her tone on the phone felt rude and dismissive, and i felt brushed off when i was simply trying to find my way.
i made the effort to travel there, communicate the delay, and get into the building within the grace period she gave me. i had genuinely looked forward to this, and it was upsetting to feel so unwelcome before even getting to enjoy the experience.
Response from the owner · 4 weeks ago
Hi Selena! When I received a call from you/your group at 9:46 am for the 10:00 am class, I explained I very much hoped you'd make it safely but that the studio doesn't allow arrivals into class beyond 5 minutes from the start of class. My last words were "be safe and I hope we see you soon!"
At 10:08 l received another call from your group demanding that I lie to ClassPass and mark you all present. I was mid-teaching and standing in front of a group of students for the whole call, I was not rude or dismissive, as witnessed by the class. When I explained politely that if I lie to ClassPass they would terminate my contract, you loudly insisted it wasn’t your fault because I had not prepared you/explained what was expected, and you came from 45 minutes away, and there was traffic on the highway. You yelled “it’s not like you’re a professor” and hung up. At no time did you or your group ever enter the studio, our door was not locked, and we had been expecting you. You were also not charged for your late cancellation in accordance with our 2 free late cancellations/year policy.
While studio policies are stated in writing on the ClassPass website and confirmation emails, I apologize for not having prepared you more thoroughly. We have students that come from Hartford, New Haven, NYC & beyond; the studio policies are the same for all students. We hope that all new students are genuinely looking forward to their class, but that doesn't mean policies are waived as needed. I recognize the drive may be too far for many, in fact, most people. I respect your decision to find a studio closer to you with policies that suit you better who is willing to create dishonest records at your request. We are sorry you didn’t find a match for your needs at EmpoweredAF, but we wish you the best on a satisfying journey in aerial arts!
Maha Hamad9 reviewsiTotal number of Google reviews Maha has written across all businesses on Google Maps, not just this one.
We hosted a party here and it was such a fun and unique experience! From the moment we walked in, Aileen made everyone feel welcome, comfortable, and excited to try something new. Her energy is absolutely contagious, you can tell she’s passionate about creating a space where women can laugh, have a good time and leave feeling empowered.
Response from the owner · 3 months ago
Thank you for trusting us with your group-what an amazing group! You guys brought the best energy & we are honored to have hosted you, looking forward to dancing again asap!
Hannah Mikita2 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
This is the best fitness experience ive ever had! I was intimidated to begin taking group fitness classes, especially after years of yo-yo dieting, but this exceeded all my expectations. It is such a positive and encouraging environment. You are invited as you are. I have taken several classes since and always leave class feeling better than when I came. Highly recommend!
Price assessment: Great price
Response from the owner · 6 months ago
Hannah thank you so much for taking the time to share your thoughts. We are thrilled you have chosen to include us in your fitness journey, and we look forward to much more dancing, dangling and fun with you!
Noelle Crouchley3 reviewsiTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
Truly one of the best hidden gems in Fairfield county. Since I joined Empowered over 2 years ago, I have received nothing but the best aerial fitness training. The owner, Aileen, has created such an incredible community of aspiring aerialists, supportive instructors, and helpful staff. Every time I walk into the studio I am greeted with a smile. Joining empowered truly changed my life for the better! ❤️
I’ve been EAF’s happy member since 2020! Tried various classes offered. Love the clean and modern studio, the instructors and the owner.
Response from the owner · 8 months ago
Agne, thanks for taking the time to share your thoughts! We are so grateful for you and your continued support over the years…have you really been with us for almost 6 years? Many, many thanks and I hope we continue to live up to your expectations for at least 6 more years!
Charlee Grady6 reviewsiTotal number of Google reviews Charlee has written across all businesses on Google Maps, not just this one.
I had a terrific experience at Empowered Aerial Fitness! It was such a welcoming and supportive environment from the moment I walked in. I truly can’t say enough about how kind and professional the staff were. Tara, the instructor for the beginner aerial yoga class, was a phenomenal teacher. She was incredibly present and observant with each student, offering thoughtful guidance while making the class uplifting, empowering, and relaxing. The owner, Eileen, was also very kind and I could tell she truly cares deeply about her clients and the overall experience she creates. I highly recommend Empowered Aerial Fitness!
Response from the owner · 9 months ago
Charlee it was such a pleasure to have you come dance with us! I am thrilled to hear that your experience matched our expectations for you! We are truly building a community of happy confident movers, 1 person at a time! Come back ASAP! Many thanks! 🙏🏻
