Real estate agency · Charlotte, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 55 real estate investorsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★629 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate EmpowerHome Team Charlotte 4.9 out of 5 based on 629 reviews, with the owner responding to 87% of feedback. Positive comments frequently highlight professional communication, responsiveness, and successful home sales or purchases, noting that agents provide detailed guidance and keep clients informed throughout transactions. Conversely, several low-star reviews criticize the agency for aggressive marketing tactics, including unsolicited phone calls, texts, and mail sent to individuals who requested to be removed from contact lists or had no prior business relationship.
Google rating: 4.9 out of 5 from 629 reviews (98% five-star).
Reviews on this page: 629 Google reviews (583 with written comments, 15 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 5, 2026.
Service: Real Estate Investor serving Charlotte, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other real estate investors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
EmpowerHome Team CharlotteReal Estate Investors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EmpowerHome Team Charlotte: 93/100 on this factor. Category median: 99.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EmpowerHome Team Charlotte: 89/100 on this factor. Category median: 98.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EmpowerHome Team Charlotte: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EmpowerHome Team Charlotte: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EmpowerHome Team Charlotte: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EmpowerHome Team Charlotte: 30/100 on this factor. Category median: 65.D
30
Bar = this company · dark tick = category median.
Star ratings
629 Google reviews we collected
4.9of 5
5 stars61998%
4 stars00%
3 stars00%
2 stars00%
1 star102%
Praise vs complaints
Phrases our text analysis found in 583 written reviews
98%praise
Praise90298%
Complaints182%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26929%
Would recommend22024%
Communication11613%
Quality & results11112%
Speed & response9410%
Honesty & trust829%
Price & value283%
What customers talk about
We read 583 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Karen Allen has been the best and most professional Realtor I've ever worked with.”
“Very compassionate and knowledgeable about real estate, I highly recommend her!”
“I would avoid them at all cost.”
“Communication is excellent and I can’t wait to work with her moving forward.”
“Kristen and the Empower Team did a great job helping us sell rental property.”
“Better yet, we don’t feel like we overpaid in what was one of the worst buyers markets I’ve ever seen!”
“He was professional, knowledgeable, responsive and always pleasant to work with.”
“From the very beginning, Rhonda refused to let obstacles, delays, or roadblocks stop her from helping me achieve my dream of becoming a homeowner.”
“She genuinely cares about her clients and goes above and beyond to make the home-buying process as smooth and stress-free as possible.”
“He listened to our needs, answered every question promptly, and negotiated a great deal for us.”
People customers mention
Kristen47 reviews
Bernard28 reviews
Bellinger26 reviews
Allen19 reviews
Bishop19 reviews
Realtor17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCarlos10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Joy Bellinger has been hands down the best Realtor I’ve had an interaction with in a very long time. Communication is excellent and I can’t wait to work with her moving forward.
JJon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Karen Allen has been the best and most professional Realtor I've ever worked with. Her advice and guidance is exceptional, she helped me purchase the home I really wanted even in multiple offers. She's do e a phenomenal job marketing my current home for sale and got it under contract under 30 days.Very compassionate…
AAnnieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience working with Gerald. As first-time home sellers, he made the process smooth and stress-free from start to finish. Plus our condo sold in 10 days! He was professional, knowledgeable, responsive and always pleasant to work with. We really appreciated his attention to detail throughout the…
AAntwan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cara is a truly kind and genuine person. Always respectful, helpful, and positive. It’s a pleasure interacting with her, and I would happily recommend others to her.
GGeorgia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had an amazing experience working with my realtor aka Cara Brooks when she helped me purchase my home. From start to finish, she was professional, knowledgeable, patient, and truly dedicated to making sure I found the right home.
I was so impressed with her service and the way she handled the entire process that…
NNaomi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tenaya is an excellent realtor. She is very professional, knowledgeable, and friendly! Highly recommend her!
Joy Bellinger has been hands down the best Realtor I’ve had an interaction with in a very long time. Communication is excellent and I can’t wait to work with her moving forward.
Response from the owner · 3 weeks ago
Carlos, your enthusiasm about working with Joy is wonderful to hear! We’re glad your experience so far has been such a positive one. We look forward to being part of your journey at EmpowerHome!
J
Jon2 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Karen Allen has been the best and most professional Realtor I've ever worked with. Her advice and guidance is exceptional, she helped me purchase the home I really wanted even in multiple offers. She's do e a phenomenal job marketing my current home for sale and got it under contract under 30 days.Very compassionate and knowledgeable about real estate, I highly recommend her!
Property types: Houses
Response from the owner · 3 weeks ago
Jon, what a wonderful experience to share! We’re happy Karen helped you secure the home you wanted and made great progress with your sale. Thank you for recognizing her hard work and sharing your experience with the EmpowerHome Team!
A
Annie CottenLocal Guide · 18 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
We had a great experience working with Gerald. As first-time home sellers, he made the process smooth and stress-free from start to finish. Plus our condo sold in 10 days! He was professional, knowledgeable, responsive and always pleasant to work with. We really appreciated his attention to detail throughout the process. We would definitely recommend him to anyone looking to sell their home!
Response from the owner · a month ago
Annie, what a great first selling experience! We’re thrilled everything came together so quickly with Gerald by your side. Congratulations, and thank you for trusting the EmpowerHome Team!
A
Antwan Prezzy2 reviewsiTotal number of Google reviews Antwan has written across all businesses on Google Maps, not just this one.
Cara is a truly kind and genuine person. Always respectful, helpful, and positive. It’s a pleasure interacting with her, and I would happily recommend others to her.
Property types: Houses
Response from the owner · a month ago
Antwan, what a wonderful compliment for Cara! We’re glad her kindness and professionalism made such a positive impression. Thank you for recommending her and for supporting the EmpowerHome Team!
P
Patrick O'Shaughnessy1 reviewiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Patrick, thank you for the kind words! We’re glad you had a great experience and enjoyed your time with the EmpowerHome Team. We appreciate your support!
S
Stephen Soutier1 reviewiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Kristen and the Empower Team did a great job helping us sell rental property.
Property types: Other
Response from the owner · 3 years ago
Stephen, thank you for trusting Kristen and the EmpowerHome Team with your property sale. We're delighted to have been of service, and we're here for all your future real estate needs!
C
Carol Soutier2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Kristin and her team were so awesome to work with! Thank you!
Property types: Houses
Response from the owner · a month ago
Carol, we’re so happy you enjoyed working with Kristen and the team! Thank you for trusting EmpowerHome with your experience. We truly appreciate your kind words!
T
Tanya Shepherd10 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Tenaya’s attention to detail was impeccable! Thank you
Property types: Houses
Response from the owner · a month ago
Tanya, thank you for recognizing Tenaya! We’re glad her attention to detail stood out and made a difference in your experience. The EmpowerHome Team appreciates your support!
G
Georgia Nugent5 reviewsiTotal number of Google reviews Georgia has written across all businesses on Google Maps, not just this one.
I had an amazing experience working with my realtor aka Cara Brooks when she helped me purchase my home. From start to finish, she was professional, knowledgeable, patient, and truly dedicated to making sure I found the right home.
I was so impressed with her service and the way she handled the entire process that I confidently recommended her to two people I know. I’m happy to say that both of them also successfully closed on their homes with her!
That speaks volumes about the quality of service she provides. She genuinely cares about her clients and goes above and beyond to make the home-buying process as smooth and stress-free as possible.
I told them if Cara Brooks can’t do it, then it can’t be done
I highly recommend her to anyone lo
Response from the owner · a month ago
Georgia, we love that your experience with Cara led you to confidently recommend her to others! Seeing those referrals become homeowners too makes it even more special. Thank you for choosing the EmpowerHome Team!
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Naomi Shepherd2 reviewsiTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
Tenaya is an excellent realtor. She is very professional, knowledgeable, and friendly! Highly recommend her!
Response from the owner · a month ago
Naomi, thank you for sharing your experience with Tenaya! We’re glad her knowledge and professionalism made such a positive impression. We appreciate your confidence in the EmpowerHome Team!
