Real estate agency · Charlotte, NC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 55 real estate investorsiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★135 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe the agency as highly responsive and organized, noting that agents proactively guide buyers and sellers through complex transactions with clear communication and regular updates. Reviewers highlight the team's ability to connect clients with reliable service providers, such as staging vendors and contractors, to resolve issues efficiently. The agency holds a five-star rating from one hundred thirty-five reviews, and the owner responded to sixty-four percent of those comments.
Google rating: 5.0 out of 5 from 135 reviews (100% five-star).
Reviews on this page: 135 Google reviews (129 with written comments, 6 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 28, 2026.
Service: Real Estate Investor serving Charlotte, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other real estate investors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyReal Estate Investors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jennifer Vick & Co. at Compass: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jennifer Vick & Co. at Compass: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jennifer Vick & Co. at Compass: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jennifer Vick & Co. at Compass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jennifer Vick & Co. at Compass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
5.0of 5
5 stars135100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 129 written reviews
98%praise
Praise23598%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6929%
Would recommend5623%
Speed & response3414%
Communication3013%
Quality & results2410%
Honesty & trust156%
Price & value125%
What customers talk about
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anna is great -- she is extremely knowledgeable and professional as well as friendly.”
“She proactively lead me through the entire process and I highly recommend her and the rest of the Jennifer Vick Team!”
“I am beyond grateful to have had her by my side and cannot recommend her enough!”
“Her guidance on preparing our home for the market was invaluable, and we truly believe it helped our house sell quickly.”
“Something we appreciated was how communicative Tracy was through this experience.”
“Her knowledge, expertise, and attention to detail were evident throughout the entire process.”
“Their communication, organization and genuine care were all outstanding!”
“From start to finish she and her team worked to get us the best fair market value and connected us with people to help secure to house!”
People customers mention
Lizi19 reviews
Cruz16 reviews
Ahlia8 reviews
Watkins7 reviews
Tracy6 reviews
Vines6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKatherine10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
From the moment we began our home search to the day I closed on my house, Lizi never left my side. She made sure I never felt rushed or pressured and showed incredible patience and understanding throughout the entire process. I truly could not have done it without her! She went above and beyond to make sure I felt…
AAlida4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
When I meat Jennifer, she introduced her company as a team that connects the dots.
And that is exactly what she does… as a buyer or seller you do not only have her and her amazing team as realtors facilitating the transaction, but they truly care about their clients and who that service providers they connect you…
TTerry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Anna is great -- she is extremely knowledgeable and professional as well as friendly. She proactively lead me through the entire process and I highly recommend her and the rest of the Jennifer Vick Team! They made everything go smoothly!
MMichelleLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We are so grateful to all the hard work Tracy Brener put into helping us sell our house! It was our first time as sellers and we would have been completely lost without the expertise of Tracy guiding us through the process.
Something we appreciated was how communicative Tracy was through this experience. She was on…
LLaura14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kerry and Jennifer were both wonderful! Our house hunting from a different state was seamless. Their communication, organization and genuine care were all outstanding!
LLaura1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We recently sold our home with Lizi Cruz at Jennifer Vick & Co., and we couldn’t have asked for a better experience! From the moment we decided to list, Lizi came to our home, helped us create a plan, and guided us through every step of the process.
She kept us informed with weekly updates and always made sure we…
From the moment we began our home search to the day I closed on my house, Lizi never left my side. She made sure I never felt rushed or pressured and showed incredible patience and understanding throughout the entire process. I truly could not have done it without her! She went above and beyond to make sure I felt supported every step of the way, and she made this entire experience such a special and memorable one for my son and me. I am beyond grateful to have had her by my side and cannot recommend her enough!
Ease of reaching staff: Very easy
A
Alida Lambooy4 reviewsiTotal number of Google reviews Alida has written across all businesses on Google Maps, not just this one.
When I meat Jennifer, she introduced her company as a team that connects the dots.
And that is exactly what she does… as a buyer or seller you do not only have her and her amazing team as realtors facilitating the transaction, but they truly care about their clients and who that service providers they connect you with. They are intentional and passionate about their clients and absolutely go the extra mile.
T
Terry C7 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Anna is great -- she is extremely knowledgeable and professional as well as friendly. She proactively lead me through the entire process and I highly recommend her and the rest of the Jennifer Vick Team! They made everything go smoothly!
Ease of reaching staff: Very easy
Response from the owner · a month ago
Thank you Terry! We are so lucky to work with Anna on the team everyday. We're so happy that you had a wonderful experience and everything went smoothly. Jennifer Vick & Co. wouldn't have it any other way!
M
Michelle OliviaLocal Guide · 10 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
We are so grateful to all the hard work Tracy Brener put into helping us sell our house! It was our first time as sellers and we would have been completely lost without the expertise of Tracy guiding us through the process.
Something we appreciated was how communicative Tracy was through this experience. She was on top of everything and each step of the process went smoothly due to her guidance.
Tracy truly went above and beyond for us, absolutely had our best interests in mind and we would work with her again in a heartbeat. We’d recommend Tracy to our family, friends and anyone who is interested in a hands on and thoughtful agent. We cannot praise Tracy enough!
Ease of reaching staff: Very easy
L
Laura14 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Kerry and Jennifer were both wonderful! Our house hunting from a different state was seamless. Their communication, organization and genuine care were all outstanding!
Ease of reaching staff: Very easy
Response from the owner · a month ago
Thank you so much, Laura. We are so glad y'all are now in the Carolinas and here to help as you get settled in.
L
Laura DiBlasio1 reviewiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We recently sold our home with Lizi Cruz at Jennifer Vick & Co., and we couldn’t have asked for a better experience! From the moment we decided to list, Lizi came to our home, helped us create a plan, and guided us through every step of the process.
She kept us informed with weekly updates and always made sure we knew what to expect next. Selling a home can be incredibly stressful, but Lizi made the entire process feel seamless and manageable. Her guidance on preparing our home for the market was invaluable, and we truly believe it helped our house sell quickly.
We are so grateful for Lizi’s expertise, communication, and dedication throughout the entire process. We would absolutely recommend Lizi and the entire team at Jennifer Vick & Co. to anyone looking to buy or sell a home in the area.
Response from the owner · 2 months ago
Thank you so much for the kind words! It was truly a pleasure working with you and Jason and helping you through the sale of your home. I’m so grateful for your trust throughout the process and the successful outcome for you both! Looking forward to hearing all about your new city, job…and home!!! -Lizi
C
Chicko Ravelli7 reviewsiTotal number of Google reviews Chicko has written across all businesses on Google Maps, not just this one.
Kerry was fantastic throughout our home buying process. She was professional, responsive, and made every step feel smooth and stress-free. Buying a home can be overwhelming but she really listened to us and helped us navigate every part of the process with confidence. We appreciate Kerry’s patience and knowledge, guiding us to make smart decisions. We love our home and highly recommend Kerry for anyone looking to buy!
J
Jana GlickLocal Guide · 32 reviewsiTotal number of Google reviews Jana has written across all businesses on Google Maps, not just this one.
I have known Jennifer for years, and she has always impressed me with her professionalism, integrity, and dedication. When it came time to sell my home, there was no question about who I wanted to work with, and she exceeded every expectation.
Jennifer is an exceptional real estate agent. Her knowledge, expertise, and attention to detail were evident throughout the entire process. She guided me every step of the way with confidence, honesty, and outstanding communication, making what could have been a stressful experience feel smooth and manageable.
She is incredibly responsive, organized, and genuinely invested in her clients’ success. Jennifer anticipated challenges before they arose, provided thoughtful advice, and always made me feel that my best interests were her top priority. Her professionalism, strong negotiation skills, and deep understanding of the real estate market gave me complete confidence from start to finish.
I am truly grateful for Jennifer’s hard work as well as her whole team’s professionalism and dedication. If you’re looking for a real estate agent who is knowledgeable, trustworthy, and consistently goes above and beyond for her clients, I recommend Jennifer and her team without hesitation. She is outstanding, and I would gladly work with her again.
Thank you Jennifer and Jennifer Vick and Co. Team!
Response from the owner · 8 months ago
Wow! Thank you so much for the glowing review, Jana. We loved working with you and agree that Tracy is pretty perfect! We truly appreciate your trust and how wonderful you were to work with.
E
Elaine Powell8 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Jennifer Vick and her marvelous team helped make the entire house selling process bearable. I could depend on Jennifer or a team member to handle any problem or situation if one arose. I had total confidence that I had nothing to worry about.
Way to go, Jennifer and the team!! Thank you. Elaine
Response from the owner · 4 months ago
Thank you so much Elaine! My team and I loved every minute of working together and will miss you. Best wishes on your travels and getting settled into your new home. Can't wait to come visit you someday.
D
David McDanielLocal Guide · 9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We recently sold our home and chose Jennifer Vick and her team at Compass to guide us through the process, and we couldn't be happier with our decision. From our first meeting to the closing table, Jennifer and her team were professional, responsive, and attentive to every detail.
Jennifer's expertise, recommendations, and staging advice made a tremendous difference. In fact, the transformation was so impressive that it almost made us want to stay! Thanks to her guidance and market knowledge, we truly feel we received the maximum value for our home.
The entire experience was seamless and stress-free because Jennifer and her team stayed on top of every step along the way. If you're looking for a dedicated, knowledgeable, and results-driven real estate professional, I highly recommend Jennifer Vick. You can't go wrong having her in your corner.
Response from the owner · 4 months ago
Thank you so much for your kind review. We were honored helping you with the sale of your home. Wishing you and your family all the best!
