Real estate agency · Charlotte, NC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 55 real estate investorsiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★179 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Fagan Realty Group holds a 5/5 Google rating from 179 reviews, with the owner responding to 84% of feedback. Clients frequently cite the team's responsiveness, thorough communication, and detailed knowledge of the Charlotte market as key factors in their positive experiences. Both buyers and sellers highlight the agency's ability to manage transactions smoothly, often resulting in homes selling quickly or above asking price. The reviews consistently describe the service as professional and stress-free, with no recurring criticisms noted in the provided excerpts.
Google rating: 5.0 out of 5 from 179 reviews (100% five-star).
Reviews on this page: 179 Google reviews (157 with written comments, 1 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: August 31, 2026.
Service: Real Estate Investor serving Charlotte, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other real estate investors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Fagan Realty GroupReal Estate Investors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fagan Realty Group: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fagan Realty Group: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fagan Realty Group: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fagan Realty Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
179 Google reviews we collected
5.0of 5
5 stars179100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
99%praise
Praise27399%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7527%
Would recommend6223%
Quality & results3312%
Speed & response3312%
Communication3312%
Honesty & trust2710%
Price & value124%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We relocated to Charlotte 12 years ago and Jim was so patient with us as we learned about this beautiful city.”
“5 stars isn’t enough—highly recommend to anyone looking for a top-tier realtor!”
“I cannot recommend Jim, Beth and the rest of the team enough!”
“This was a fantastic experience from start to finish.”
“We decided to downsize several years later and immediately called Jim.”
“Jim's professionalism, quick and thorough communication and frank advise were fabulous - we were able to sell our home quickly and painlessly.”
“…ut he was very professional, responsive, timely and most importantly transparent throughout the entire process.…”
“Their extensive network and resources were instrumental in finding the right property and negotiating a fair deal.”
People customers mention
Jim43 reviews
Jordan26 reviews
Beth19 reviews
Keesee9 reviews
Samantha8 reviews
Staci6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMaureen17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have bought and sold 2 homes with Jim Fagan and his team. We relocated to Charlotte 12 years ago and Jim was so patient with us as we learned about this beautiful city. We decided to downsize several years later and immediately called Jim. Since then, we have moved out of the area and again turned to Jim to…
MMark5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Another 5 star experience with Jim and The Fagan Realty Group. Going back to our first experience in the very difficult 2010 housing market where we received multiple offers to this experience with multiple above-asking offers we have always been pleased! Thanks team!!
BBLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Top notch experience! I fully expected to suffer through the sale of my home of 27 years, but Jim and his team made the process so easy! Jim's professionalism, quick and thorough communication and frank advise were fabulous - we were able to sell our home quickly and painlessly. I couldn't recommend them strongly enough. Thank you, Jim and Beth!
KKatieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jim, Beth, and Staci were a pleasure to work with selling our home in Montibello. They made the whole process incredibly smooth and stress free. Many thanks to the whole team at Fagan Realty Group!
JJacobLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
An outstanding experience! I never expected to receive such a high level of proffessionalism combined with truly knowledge real estate expertise. Mr. Fagan is a selfless leader and it shows. The entire team responded quickly and accurately to our questions and needs along the way. I have always, for years and…
AAmbrishLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I recently worked with the Fagan Realty Team as a non-represented buyer. Jim was representing the seller on a recent purchase but he was very professional, responsive, timely and most importantly transparent throughout the entire process. This deal had a lot of moving parts and we were only able to get it done by…
We have bought and sold 2 homes with Jim Fagan and his team. We relocated to Charlotte 12 years ago and Jim was so patient with us as we learned about this beautiful city. We decided to downsize several years later and immediately called Jim. Since then, we have moved out of the area and again turned to Jim to assist in the sale of our home.
He is knowledgeable and attentive to detail. If we ever head back to Charlotte, we know who to call!!
Response from the owner · 2 months ago
Maureen, thank you so much for your thoughtful review. I've loved getting to know you and Michael over the years and am grateful for your loyalty. Wishing you guys the best in this next chapter of your journey!
M
Mark Misenheimer5 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Another 5 star experience with Jim and The Fagan Realty Group. Going back to our first experience in the very difficult 2010 housing market where we received multiple offers to this experience with multiple above-asking offers we have always been pleased! Thanks team!!
Response from the owner · 3 months ago
Mark, one of the greatest things about our business is the friendships that are developed from what we do. And that is so true in this case. I'm grateful to have gotten to know you better over the last 16 years. And thank you again for allowing us to serve the two of you.
B
B AdamsLocal Guide · 19 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Top notch experience! I fully expected to suffer through the sale of my home of 27 years, but Jim and his team made the process so easy! Jim's professionalism, quick and thorough communication and frank advise were fabulous - we were able to sell our home quickly and painlessly. I couldn't recommend them strongly enough. Thank you, Jim and Beth!
Response from the owner · 5 months ago
And thank you Brooke for your thoughtful review. We felt honored to help you through this process and wish you all the best!!
K
Katie PrendergastLocal Guide · 16 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Jim, Beth, and Staci were a pleasure to work with selling our home in Montibello. They made the whole process incredibly smooth and stress free. Many thanks to the whole team at Fagan Realty Group!
Response from the owner · 7 months ago
Thank you for the kind words, Katie. We were blessed to be able to help you and Alex through the process!
J
JacobLocal Guide · 11 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
An outstanding experience! I never expected to receive such a high level of proffessionalism combined with truly knowledge real estate expertise. Mr. Fagan is a selfless leader and it shows. The entire team responded quickly and accurately to our questions and needs along the way. I have always, for years and years, received this level of service and they truly work as partner in my future.
Response from the owner · 8 months ago
Thank you Jake for the kind words. I value the relationship as well.
A
Ambrish PatelLocal Guide · 25 reviewsiTotal number of Google reviews Ambrish has written across all businesses on Google Maps, not just this one.
I recently worked with the Fagan Realty Team as a non-represented buyer. Jim was representing the seller on a recent purchase but he was very professional, responsive, timely and most importantly transparent throughout the entire process. This deal had a lot of moving parts and we were only able to get it done by being patient and following the appropriate process. This was a fantastic experience from start to finish. Shout out to Staci and Don for all their help. I look forward to working with Jim in the future of the opportunity arrises!
Response from the owner · 9 months ago
Thank you Ambrish for those kind words. YOU made the process immensely easier as well!
J
Jessica LanziLocal Guide · 8 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Its a breath of fresh air to meet someone who continues to hone their craft. Jim is a wealth of knowledge with a genuine concern for how to take care of your needs!
Response from the owner · 11 months ago
Thank you Wade for your kind words!
M
Michael Tomlin1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Absolutely outstanding experience from start to finish! Jim & the entire Fagan team made selling our home and buying our dream house completely stress-free. His professionalism, lightning-fast communication, and expert guidance every step of the way were truly exceptional. We closed on both properties seamlessly and couldn’t be happier. 5 stars isn’t enough—highly recommend to anyone looking for a top-tier realtor!
Response from the owner · 11 months ago
Michael, thank you for those kind words. We were grateful to have the opportunity to serve you and your family and get to know all of you better through the process.
We are looking forward to seeing you guys in the neighborhood!
T
Tyler Wise2 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Jim and his team were incredible. We sold our house $50k above ask in the first 24 hours on the market. His team held our hand every step of the way as needed. We would highly recommend Jim especially in the South Charlotte area where he grew up.
Response from the owner · a year ago
Thank you Tyler for those kind words. We were grateful to be able to help you guys.
