Garden center · Sugar Land, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%83+23.4Replies to reviews 8%65+5.4Momentum penalty96−0.4Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 131 gardenersiPosition by Experts Score among all companies we track in this category. · better than 41%
4.8★★★★★1,303 Google reviews · 24 photos
86%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the extensive plant selection, knowledgeable staff, and on-site amenities like food trucks and seasonal displays. However, recurring criticisms highlight higher prices compared to competitors and a lack of after-sale support for plants that die or develop issues shortly after purchase. Some reviewers also report uncomfortable interactions with specific employees during their visits.
Google rating: 4.8 out of 5 from 1,303 reviews (86% five-star).
Reviews on this page: 1,303 Google reviews (840 with written comments, 173 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: November 10, 2026.
Service: Gardener serving Sugar Land, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other gardeners
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Enchanted GardensGardeners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Enchanted Gardens: 80/100 on this factor. Category median: 85.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Enchanted Gardens: 83/100 on this factor. Category median: 84.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Enchanted Gardens: 96/100 on this factor. Category median: 100.A
96
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Enchanted Gardens: 65/100 on this factor. Category median: 41.B
65
Bar = this company · dark tick = category median.
Star ratings
1,303 Google reviews we collected
4.8of 5
5 stars1,12486%
4 stars1239%
3 stars282%
2 stars111%
1 star171%
Praise vs complaints
Phrases our text analysis found in 840 written reviews
93%praise
Praise48793%
Complaints357%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33965%
Price & value11221%
Quality & results275%
Would recommend265%
Communication71%
Honesty & trust71%
Speed & response41%
What customers talk about
We read 840 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are super friendly and make sure you’re taken cared of.”
“It felt as though we were constantly being watched and singled out, as she repeatedly approached us and made unnecessary, rude remarks.”
“It’s a bit of a drive, but worth it because it’s an experience.”
“almost all of the workers not wearing masks, super rude workers, and plants overpriced”
“Whether you’re a first time plant mom or a professional gardener, you’ll find what you’re looking for and their customer service is top notch.”
“Came on Mother’s Day, terrible experience with the rude woman selling the MicroLife fertilizer pellets needs to be checked for her passive aggressiveness.”
“Such a beautiful garden , went to visit yesterday for the pumpkin display, 10/10!”
“May not matter much to them, but due to THAT experience, I will not be back.”
“Sebastian answered all of my questions with tons of knowledge.”
“Everything is so well cared for, and you can tell the staff genuinely loves what they do.”
“Went back the next day with my daughter to choose a bougainvillea for her Grandmother.”
People customers mention
Houston18 reviews
Richmond9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
IvanLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
We love this place! With so many variety of plants, we could be here for hours! I took my daughter here as we were nearby and she went straight for the pumpkins! We also enjoyed an iced coffee, strawberry lemonade, and quesabirrias from the food trucks in the garden. The staff are super friendly and make sure you’re…
Delightsbyasmin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Such a beautiful garden , went to visit yesterday for the pumpkin display, 10/10! Would come again
Thank you
SonyLocal Guide · 138 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Such a beautiful place with so much to see and explore! The atmosphere is amazing, the fall decorations are beautiful, and there are plenty of picture-perfect spots. 📸🍁 A great place to spend time, make memories, and enjoy the season!
BrandiLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely love this place! It’s a bit of a drive, but worth it because it’s an experience.
Whether you’re a first time plant mom or a professional gardener, you’ll find what you’re looking for and their customer service is top notch. They are always eager to help you think through your plans.
Compared to the…
MargitLocal Guide · 120 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Love this place, and not just because of the beautiful plants. Gift shop, fairy gardens, pots and yard decorations. Oh, and amazing, knowledgeable staff!!!
MarleneLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great time! It is well organized, very friendly staff and a massive selection of plants to look through. I got my blueberry bushes I have been looking for 😄
We love this place! With so many variety of plants, we could be here for hours! I took my daughter here as we were nearby and she went straight for the pumpkins! We also enjoyed an iced coffee, strawberry lemonade, and quesabirrias from the food trucks in the garden. The staff are super friendly and make sure you’re taken cared of. They even have goats! The place is super clean, plants are super healthy, and it was super fun!
Delightsbyasmin2 reviewsiTotal number of Google reviews Delightsbyasmin has written across all businesses on Google Maps, not just this one.
Such a beautiful place with so much to see and explore! The atmosphere is amazing, the fall decorations are beautiful, and there are plenty of picture-perfect spots. 📸🍁 A great place to spend time, make memories, and enjoy the season!
Response from the owner · a day ago
Thanks for the lovely review! Happy gardening!
Torrie PayneLocal Guide · 91 reviewsiTotal number of Google reviews Torrie has written across all businesses on Google Maps, not just this one.
Brandi Jo (iambrandijo)Local Guide · 40 reviewsiTotal number of Google reviews Brandi has written across all businesses on Google Maps, not just this one.
Absolutely love this place! It’s a bit of a drive, but worth it because it’s an experience.
Whether you’re a first time plant mom or a professional gardener, you’ll find what you’re looking for and their customer service is top notch. They are always eager to help you think through your plans.
Compared to the other nurseries in the area, the prices are affordable, and EG has the best plant selection…especially if you’re looking for rare plants. Also, the nursery is huge! Plan to spend time here.
There’s also food trucks and photo op experiences. Ultimately, it’s a great place to chill amongst nature (when it’s not crazy busy).
Response from the owner · a week ago
Thank you so much for this wonderful review! We're thrilled to hear that you enjoy visiting EG and that you appreciate our plant selection, affordable prices, and helpful team. We love creating a space where plant lovers of all experience levels can explore, find something special, and enjoy a little time surrounded by nature. Thank you for making the drive to visit us! We truly appreciate your support and look forward to welcoming you back for your next plant adventure!
Kenia BravoLocal Guide · 4 reviewsiTotal number of Google reviews Kenia has written across all businesses on Google Maps, not just this one.
Overall, this was a very nice pumpkin patch, and everything was beautifully set up! Unfortunately, what could have been a great experience was ruined by the way my group and I were treated. Throughout our visit, we had three separate uncomfortable encounters with an older white woman, whom I believe was the owner. It felt as though we were constantly being watched and singled out, as she repeatedly approached us and made unnecessary, rude remarks. We were simply there to take pictures, enjoy the pumpkin patch, and purchase some pumpkins, just like the many other teenagers visiting that day. I’m genuinely confused as to why our group seemed to receive so much attention when we were doing nothing different from anyone else. After the third encounter, it became difficult to believe these interactions were coincidental. Instead of feeling welcomed, we felt uncomfortable and as though our every move was being monitored. It’s disappointing because the pumpkin patch itself was lovely, but the way visitors are treated matters just as much as the experience being offered. No one should have to feel singled out while simply trying to enjoy a fall activity with friends. Unfortunately, we will not be returning!
Response from the owner · 2 weeks ago
Thank you for your kind words about our pumpkin patch and the effort that goes into creating a fun fall experience for our visitors,
We’re sorry to hear that your group left feeling uncomfortable. We welcome visitors who want to take pictures, enjoy the seasonal displays, and shop with us. However, as a business, we do have closing hours that our staff must enforce, and we ask all visitors to begin wrapping up their visits when closing time approaches.
On this particular occasion, our staff had been working to clear property at closing time, and repeated reminders were necessary as visitors continued taking photos in different areas. These reminders were not intended to single out your group, but to ensure we close the nursery for the day.
We’re grateful for the enthusiasm our pumpkin patch has received and love seeing people enjoy it. With the increased attendance this season, helping everyone enjoy their visit while also respecting our closing hours has presented some challenges.
We appreciate everyone who visits Enchanted Gardens and hope our community understands that while we love sharing these seasonal experiences, we also need to maintain reasonable boundaries around our business hours. Thank you for visiting.
Tuyet TuLocal Guide · 45 reviewsiTotal number of Google reviews Tuyet has written across all businesses on Google Maps, not just this one.
Love this place, and not just because of the beautiful plants. Gift shop, fairy gardens, pots and yard decorations. Oh, and amazing, knowledgeable staff!!!
