Auto repair shop · Nampa, ID · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#478 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★164 Google reviews · 7 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.9 out of 5 from 164 reviews (97% five-star).
Reviews on this page: 164 Google reviews (127 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 11, 2026.
Service: Auto Repair Shop serving Nampa, Idaho.
Data from Google, last updated November 3, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Encore Auto Repair & SalesAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Encore Auto Repair & Sales: 87/100 on this factor. Category median: 88.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Encore Auto Repair & Sales: 66/100 on this factor. Category median: 85.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Encore Auto Repair & Sales: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Encore Auto Repair & Sales: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Encore Auto Repair & Sales: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Encore Auto Repair & Sales: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
164 Google reviews we collected
4.9of 5
5 stars15997%
4 stars21%
3 stars11%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 127 written reviews
99%praise
Praise26699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust6825%
Staff & attitude5621%
Price & value5019%
Quality & results3613%
Speed & response228%
Would recommend218%
Communication166%
What customers talk about
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Greg and other employees have always been professional, helpful, informative and honest.”
“They were very helpful and friendly And seeing as I was hear from out of town, they were also able to give me a recommendation as to how I should ge…”
“Their pricing is fair, their diagnostics are accurate, and repairs are done in a timely, professional manner.”
“Over the last 15 years I have had nothing but exceptional service from Encore Automotive.”
“Our Tahoe was having issues recently and Encore got us in right away, fixed the issues, and charged us a fair price We have taken our vehicles there m…”
“Encore will be my go-to auto mechanic shop for the rest of forever.”
“They also communicated with me the entire time, letting me know what was going on.”
People customers mention
Greg12 reviews
Valley3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Encore Auto Repair & Sales for 5 kinds of job. Pick one to see what they paid and said.
MerryLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Over the last 15 years I have had nothing but exceptional service from Encore Automotive. Greg and other employees have always been professional, helpful, informative and honest. I will always take my vehicles to Encore Automotive
Great priceGeneral repairs & maintenanceAuto engine diagnosticOil change
rapunzll8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was in town visiting and had an issue with my car. I had stopped in at Mission aviation Fellowship to Learn more about them. Before I left, I asked them if they knew a good mechanic. Thankfully, Encore is the company they recommended. They were very helpful and friendly And seeing as I was hear from out of…
Andrew9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Encore Auto offered a perfect first-time customer experince! Work was completed ahead of schedule, on-budget, and professionally by the team (2018 Ford F-150). Top marks for courtesy, too!
Ben11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Encore Automotive Repair has been taking care of our fleet at Express Plumbing Heating & Air for over 10 years, and we couldn’t ask for a better partner.
They are honest, ethical, and truly care about doing the job right. In an industry where trust means everything, Encore stands out. Their pricing is fair, their…
Great priceGeneral repairs & maintenanceOil change
WillLocal Guide · 225 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★
Took my car in because the A/C was only working at idle but it would stop working in the interstate.
They recharged my A/C but the problem continued. I pulled over at a gas station after seeing the temp gauge in the red. I saw that my coolant reservoir was empty. I added 1.5 gallons of coolant and the A/C started…
bruceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I am extremely picky & cautious on who I use for my automotive work, whether its a repair or maintenance. I was lucky enough to find this awesome shop when I moved to Nampa 10 years ago They are very honest good people who do awesome competent work And I trust them they have never let me down, and they have…
Over the last 15 years I have had nothing but exceptional service from Encore Automotive. Greg and other employees have always been professional, helpful, informative and honest. I will always take my vehicles to Encore Automotive
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic, Oil change
Response from the owner · 2 months ago
Thank you for the review merry Jo and for your loyalty over the years!
rapunzll8 reviewsiTotal number of Google reviews rapunzll has written across all businesses on Google Maps, not just this one.
I was in town visiting and had an issue with my car. I had stopped in at Mission aviation Fellowship to Learn more about them. Before I left, I asked them if they knew a good mechanic. Thankfully, Encore is the company they recommended. They were very helpful and friendly And seeing as I was hear from out of town, they were also able to give me a recommendation as to how I should get up north in the state. So I appreciate the work they did in my car and their recommendation. They were very friendly and helpful.
Response from the owner · 3 months ago
Thank you for taking the time to write this review, we were happy to help you in your journey to northern Idaho!
Andrew Dudley9 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Encore Auto offered a perfect first-time customer experince! Work was completed ahead of schedule, on-budget, and professionally by the team (2018 Ford F-150). Top marks for courtesy, too!
Price assessment: Reasonable price
Services: General repairs & maintenance, Oil change
Response from the owner · 4 months ago
Thanks for taking the time to write this review! Look forward to servicing again whenever you need help.
Ben Davis11 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Encore Automotive Repair has been taking care of our fleet at Express Plumbing Heating & Air for over 10 years, and we couldn’t ask for a better partner.
They are honest, ethical, and truly care about doing the job right. In an industry where trust means everything, Encore stands out. Their pricing is fair, their diagnostics are accurate, and repairs are done in a timely, professional manner.
We’ve never had any issues, and they consistently keep our entire fleet running strong. That reliability is huge for our business.
I confidently recommend Encore to friends and family because I know they’ll be taken care of the right way every single time.
Price assessment: Great price
Services: General repairs & maintenance, Oil change
Response from the owner · 6 months ago
Thank you very much, we appreciate your partnership!
Will RomualdoLocal Guide · 225 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Took my car in because the A/C was only working at idle but it would stop working in the interstate.
They recharged my A/C but the problem continued. I pulled over at a gas station after seeing the temp gauge in the red. I saw that my coolant reservoir was empty. I added 1.5 gallons of coolant and the A/C started working perfect again and coolant temp was back in the middle range. Encore did mention that i had a coolant and oil leak, but at no point they informed me that my coolant was 1.5 gallons low.
I'm sure encore is honest, I had great recommendations but still I think they should have seen I had almost no coolant left and that was the reason the A/C wouldn't work when coolant temperature increased.
Response from the owner · a year ago
We regret that situation happened to you, but we did request to keep your vehicle overnight and drive it on the freeway to verify the proper function of the a/c and you declined and picked up the vehicle.
Top Shelf Heating and Cooling2 reviewsiTotal number of Google reviews Top has written across all businesses on Google Maps, not just this one.
