Analyzing 10,206,93810.2M ReviewsFor 28,88728.9K Experts

Experts Reviews · Company report
Encore Auto Repair & Sales logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Encore Auto Repair & Sales

Nampa, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #478Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 164 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Encore Auto Repair & Sales is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Encore Auto Repair & Sales is better than 66% of auto repair shops.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Encore Auto Repair & Sales is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Encore Auto Repair & Sales is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Encore Auto Repair & Sales is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Encore Auto Repair & Sales is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Encore Auto Repair & Sales for 5 kinds of job.

Encore Auto Repair & Sales for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#326 / 578
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “General repairs & maintenance”

MerryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Over the last 15 years I have had nothing but exceptional service from Encore Automotive. Greg and other employees have always been professional, helpful, informative and honest. I will always take my vehicles to Encore Automotive

Great priceGeneral repairs & maintenanceAuto engine diagnosticOil change
Andrew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Encore Auto offered a perfect first-time customer experince! Work was completed ahead of schedule, on-budget, and professionally by the team (2018 Ford F-150). Top marks for courtesy, too!

Reasonable priceGeneral repairs & maintenanceOil change
Ben11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Encore Automotive Repair has been taking care of our fleet at Express Plumbing Heating & Air for over 10 years, and we couldn’t ask for a better partner. They are honest, ethical, and truly care about doing the job right. In an industry where trust means everything, Encore stands out. Their pricing is fair, their…

Customer photo from Ben's review
Great priceGeneral repairs & maintenanceOil change
Julene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are honest and reliable. Won’t go anywhere else by here for all my vehicles. J Dodd

ElectricalAuto engine diagnosticEngine repair
JTlosh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have worked on my own vehicles for over 20 years and I haven't liked taking my vehicles to a repair shop because, sadly, there are SO MANY dishonest repair shops out there. In the past I've only taken my vehicles in for repairs if I didn't have the time or the specialty tools (cherry picker/lift) to do the work. I…

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
LauraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely amazing place to go and very trustworthy! They even helped me pick out the best car as very own car for college as the best quality and the least cost to me for repair and parts and so far, they're right!

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
MatthewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Encore is our go-to and trusted place for repairs and maintenance. Was just in for replacement of a broken side mirror. They were fast and responsive as usual, with the friendly and supportive customer service we have come to expect from them - as well as being the most reasonable of the estimates we received.…

ElectricalGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My family and I have been going to Encore for quite some time, and they've never failed to impress us. They provide services at a more than reasonable price, and are always timely. We just purchased a new vehicle, and Encore was great at working with us to check out the vehicle before we purchased it to make sure it…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am new to area and after much disappointment with two previous auto shops was recommended to Encore Auto. I have found them to be very knowledgeable, honest and their work has been superb. Greg in front office has been awesome.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
FaithLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Couldn’t ask for a more honest and quality car repair place!! My entire family goes her and tons of friends! Never had a problem!! Would highly recommended them!

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

You can't ask for a better place to do business with than Encore Auto Repair and Sales. They will treat you fairly, unlike most of their competitors. Their customer service in impeccable, professional and friendly. I found them to be very helpful in explaining everything to me. My car was repaired and returned to…

ElectricalAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Tucker10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Quality+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance12—
Oil change8—
Auto engine diagnostic7—
Engine repair4—
Electrical3—

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