Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
English Maids (Waco) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%85+20.6Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

English Maids (Waco)

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #150Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.7★ from 118 Google reviews

📞 Call (254) 235-6373Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.English Maids (Waco) is better than 80% of carpet cleaning.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.English Maids (Waco) is better than 85% of carpet cleaning.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.English Maids (Waco) is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.English Maids (Waco) is better than 93% of carpet cleaning.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.English Maids (Waco) is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.English Maids (Waco) is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired English Maids (Waco) for 3 kinds of job.

English Maids (Waco) for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Standard cleaning” · showing 20

Thomas8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

English maids are very professional. Their work is excellent. We have been using them for 12 years and don’t plan on stopping. Sam and Gabby are always on their game. Lauren always meets our need when we have to reschedule.

Great priceStandard cleaning
Jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent cleaning service. Very thorough. Friendly, competent staff.

Paid $100–150Reasonable priceStandard cleaning
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have used English Maids for 11 years. They are the best!!!

Paid $100–150Reasonable priceStandard cleaningDeep clean
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did a great job cleaning my home

Paid $200–250Reasonable priceStandard cleaning
DaveLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Wonderful service, they are flexible and easy to work with!

Great priceStandard cleaning
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We’ve used them for several years and would recommend them to anyone.

Reasonable priceStandard cleaningDeep clean
Lynda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’m very happy with English Maids. My cleaner is thorough and does an excellent job.

Paid $100–150Reasonable priceStandard cleaning
Ann8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been a customer for years. My house looks great when the team leaves. Management is responsive to any issues.

Paid $100–150Reasonable priceStandard cleaning
Nancee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was greeted by 2 extremely pleasant English Maids who were very pleasant and did a thorough cleaning. I could not be happier! I will use again.

Paid $200–250Reasonable priceStandard cleaning
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gabby and Sam have been cleaning my house for years. Their work is always excellent. They are the most kind and thoughtful ladies.

Paid $100–150Reasonable priceStandard cleaning
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We always enjoy it when English Maids has been at our house to clean. House smells fresh, we love the carpet tracks we find from their vacuum, and it’s such a nice boost to have a clean house after a long day at work! Thanks for all you do, English Maids!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
MeganLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

English Maids is an amazing and reasonably priced service for our family. Gabby and Samantha are so cheerful and do an awesome job every time. Lauren is so easy to work with and responsive on scheduling questions, etc. I highly recommend them. We’ve used EM about 3 years now.

Paid $100–150Reasonable priceStandard cleaning
LynnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

The team always does a good job especially on blinds, ceiling fans kitchen and baths.

Reasonable priceStandard cleaning
Carolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Samantha and Gabbie have been cleaning my house for several years. They always do a fantastic job! And Lauren, the owner, is accommodating and great to work with. I highly recommend English Maids.

Reasonable priceStandard cleaning
BeauLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. Always on time. Very accommodating for any of our needs. I highly recommend English Maids!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We LOVE "Gabbie & Samantha Day" when they come to our house once a month to give it a very thorough cleaning! As two who work a lot of hours, it's so nice to come home to a clean home that we can just relax in, thanks to their great work! I highly recommend English Maids to anyone who enjoys a clean home done right.…

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

English Maids is by far the best house cleaning service I have ever experienced.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

English Maids came out and deep cleaned my home. I am super impressed with the level of professionalism the cleaning team demonstrated. We are very pleased with how clean the house was after the team finished! Would highly recommend to everyone!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Sterling7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were exceptionally impressed with the service we received. The communication was great and our home looked amazing. Thank you for a great job!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Breck11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used English Maids for several years and have appreciated their work so much! I love knowing that when they come, my home will be taken very good care of and will shine when they are gone. I appreciate being able to text them when I need to make a quick change. I appreciate having the same cleaning crew at…

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (5 more) →

Price

$139-46% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 62%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning25$153–$247
Deep clean13$271–$465
General housekeeping8$139–$247

Compare with

Cen-Tex Carpet & Tile Cleaning logoCen-Tex Carpet & Tile CleaningExperts Score 100Waco · 5.00★Carpet Masters Carpet Care Service logoCarpet Masters Carpet Care ServiceExperts Score 97Waco · 4.96★Voda Cleaning & Restoration of Waco logoVoda Cleaning & Restoration of WacoExperts Score 95Waco · 4.94★