Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

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English Maids (Waco)

House cleaning service · Waco, TX · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%85+20.6Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#150 of 175 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 14%
4.7 ★★★★★ 118 Google reviews · 5 photos
87%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$139typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (254) 235-6373Request a call backWebsite ↗

English Maids (Waco) at a glance

Google reviewers rate English Maids 4.7 out of 5 based on 118 reviews, noting that the owner responds to 98% of feedback. Customers frequently praise the staff’s punctuality, friendly demeanor, and thorough cleaning of homes and offices, often citing long-term loyalty and responsive management. However, some lower-rated experiences highlight issues with specific cleaning details, such as missed areas or insufficient depth for one-time services, and one incident involved property damage during a visit.

  • Google rating: 4.7 out of 5 from 118 reviews (87% five-star).
  • Reviews on this page: 118 Google reviews (96 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Carpet Cleaning serving Waco, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction80Reliability85Craft & service99Value93Momentum100Replies to reviews100Satisfaction: 80 (median 96)Reliability: 85 (median 96)Craft & service: 99 (median 99)Value: 93 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 84)
English Maids (Waco)Carpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.English Maids (Waco): 80/100 on this factor. Category median: 96.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.English Maids (Waco): 85/100 on this factor. Category median: 96.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.English Maids (Waco): 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.English Maids (Waco): 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.English Maids (Waco): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.English Maids (Waco): 100/100 on this factor. Category median: 84.A
100

Bar = this company · dark tick = category median.

Star ratings

118 Google reviews we collected

  • 5 stars10387%
  • 4 stars76%
  • 3 stars43%
  • 2 stars00%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 96 written reviews

  • Praise144100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price831%
  • Reasonable1662%
  • Overpriced14%
  • Not sure14%
$139-46% vs typical carpet cleaning

Middle half of what 19 customers paid ($114–$184) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results3726%
  • Staff & attitude3625%
  • Speed & response2316%
  • Would recommend2115%
  • Communication118%
  • Price & value86%
  • Honesty & trust86%

What customers talk about

We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “While I do think they're a little expensive, they do quality work.”
  • “They were thorough, did their work effectively and efficiently and very professional.”
  • “Very pleased with the ladies fast, friendly and professional service.”
  • “I highly recommend this company for office or residence, they do both for me and every crew is well trained and knows what to do.”
  • “Wonderful service, they are flexible and easy to work with!”
  • “English Maids is an amazing and reasonably priced service for our family.”
  • “English maids is reliable and so easy to work with.”

People customers mention

  • Lauren 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired English Maids (Waco) for 3 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

English Maids were very friendly and efficient. Let me know what they were doing along the way and asked if I needed anything specific done. This was a free service under the “Cleaning for a Cause” program.

Paid $1–50Great priceGeneral housekeeping
Stan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have used English Maids for several years. While I do think they're a little expensive, they do quality work. I suppose I prefer this as opposed to paying less and getting sloppy work. I have recommended English Maids to my friends.

Paid $150–200OverpricedGeneral housekeeping
Gil5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This company has always been awesome. Well run, well managed, bonded, insured, has work company for employees, which is extremely important. If someone gets hurt on your property and you don't have all these things, it falls on the homeowner or business owner. They were thorough, did their work effectively and…

Paid $150–200Great priceInterior & exterior window cleaningOffice & workplace cleaning
Lynda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’m very happy with English Maids. My cleaner is thorough and does an excellent job.

Paid $100–150Reasonable priceStandard cleaning
Candyce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Loryn scheduled our deep clean very quickly! Three young ladies arrived and cleaned and scrubbed my house with gusto! Very happy with the job they did.

Paid $500+Reasonable priceDeep clean
Ann8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been a customer for years. My house looks great when the team leaves. Management is responsive to any issues.

Paid $100–150Reasonable priceStandard cleaning

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning25$153–$247
Deep clean13$271–$465
General housekeeping8$139–$247

Compare with

Photos

Customer reviews

4.7 ★★★★★ 118 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Vicky Mazanec7 reviewsTotal number of Google reviews Vicky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, efficient staff!

  • Price assessment: Great price
  • Price: $250–300
  • Services: Deep clean
Response from the owner · 2 months ago

Thank you for your continued business!

Thomas Miller8 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

English maids are very professional. Their work is excellent. We have been using them for 12 years and don’t plan on stopping. Sam and Gabby are always on their game. Lauren always meets our need when we have to reschedule.

  • Price assessment: Great price
  • Services: Standard cleaning
Response from the owner · 7 months ago

Thank you for the review and your continued business!

Jerry Smith2 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent cleaning service. Very thorough. Friendly, competent staff.

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · 2 months ago

Thank you for the review!

Angela Fincher2 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

English Maids were very friendly and efficient. Let me know what they were doing along the way and asked if I needed anything specific done. This was a free service under the “Cleaning for a Cause” program.

  • Price assessment: Great price
  • Price: $1–50
  • Services: General housekeeping
Response from the owner · 2 months ago

Thank you for the review!

Jane Patterson1 reviewTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used English Maids for 11 years. They are the best!!!

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning, Deep clean
Response from the owner · 2 months ago

Thank you for your continued business!

Pat C.2 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job cleaning my home

  • Price assessment: Reasonable price
  • Price: $200–250
  • Services: Standard cleaning
Response from the owner · 2 months ago

Thank you for the review

Lee1 reviewTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fun and educational !

Response from the owner · 2 months ago

Thank you for the review

Stan G6 reviewsTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used English Maids for several years. While I do think they're a little expensive, they do quality work. I suppose I prefer this as opposed to paying less and getting sloppy work. I have recommended English Maids to my friends.

  • Price assessment: Overpriced
  • Price: $150–200
  • Services: General housekeeping
Response from the owner · 2 months ago

Thank you for the review

Ken Givens (Payments Expert)Local Guide · 28 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lauren English Thurman runs an awesome team of cleaning pros. I highly recommend them.

Response from the owner · 2 months ago

Thank you for the review

Dave BaskuLocal Guide · 14 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful service, they are flexible and easy to work with!

  • Price assessment: Great price
  • Services: Standard cleaning
Response from the owner · 7 months ago

Thank you for the review and your business! Please let us know if you need help in the future.

English Maids (Waco) on Google Maps →

Business details