Cen-Tex Carpet & Tile Cleaning logo

Cen-Tex Carpet & Tile Cleaning

Carpet cleaning service · Waco, TX · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 175 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 58 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
$400typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Cen-Tex Carpet & Tile Cleaning at a glance

Customers consistently praise Cen-Tex for professional, efficient, and punctual service, noting that carpets, tile, grout, and furniture appear significantly cleaner after treatment. Reviewers highlight clear communication, fair pricing, and the staff's willingness to explain processes or move furniture to access hard-to-reach areas. With a perfect five-star rating across fifty-eight reviews, the company demonstrates strong reliability, including a willingness to return promptly to address any remaining spots. The owner responded to nine percent of these reviews, though no common criticisms were identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 58 reviews (100% five-star).
  • Reviews on this page: 58 Google reviews (56 with written comments, 6 with photos).
  • Owner responses: the business replied to 9% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Carpet Cleaning serving Waco, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

Satisfaction100Reliability99Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 100 (median 96)Reliability: 99 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cen-Tex Carpet & Tile Cleaning: 100/100 on this factor. Category median: 96.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cen-Tex Carpet & Tile Cleaning: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cen-Tex Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cen-Tex Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–

Bar = this company · dark tick = category median.

Star ratings

58 Google reviews we collected

  • 5 stars58100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 56 written reviews

  • Praise13099%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price764%
  • Reasonable436%
  • Overpriced00%
  • Not sure00%
$400+55% vs typical carpet cleaning

Middle half of what 6 customers paid ($137–$637) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results3426%
  • Staff & attitude3224%
  • Speed & response2821%
  • Would recommend2116%
  • Communication75%
  • Price & value75%
  • Honesty & trust22%

What customers talk about

We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Centex did a great job cleaning my sofa and two recliners.”
  • “They were professional, well priced and the results were amazing.”
  • “They were quick to respond, answered all of our questions, and were very professional throughout the entire process.”
  • “I would definitely recommend them and use their services again!”
  • “Manny was very personable and explained the cleaning process thoroughly.”
  • “We are extremely pleased with this company and I highly recommend them if you’re looking for GREAT WORK/ GREAT PRICE & AWESOME COMMUNICATION!”
  • “I mean honestly there’s nothing they could do to make it a better experience unless they did it for free!”

People customers mention

  • Manny 4 reviews
  • Manuel 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cen-Tex Carpet & Tile Cleaning for 1 kind of job. Pick one to see what they paid and said.

Recent priced reviews

Robin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Timely, efficient, friendly, and just great work. Had the tile and grout clean throughout my house. You can look and feel how clean they are.

Paid $500+Reasonable price
FreshLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job cleaning the carpet in our room! The carpet looks and feels so much better, and I’m really happy with how it turned out. They were professional, friendly, and did a thorough job. I would definitely recommend them and use their services again!

Customer photo from Fresh's review
Paid $100–150Great price
BeeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

If you’re needing your carpets cleaned professionally I would not book unless it’s WITH THESE GUYS! My husband and I had such a professional & easy process with their service. We needed two rooms deep cleaned and they got right on it and were very professional! We are extremely pleased with this company and I highly…

Paid $100–150Great price
Krista8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They scheduled quickly and the carpets look great! We had one room that was very dirty from spilled coffee and foot traffic. They had a special machine to get all of it out!

Paid $450–500Reasonable price
Emma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

CenTex was fast and efficient! They left our floors and carpets smelling fresh and clean. Also, who doesn’t love their perfect vacuum lines?!?

Paid $500+Reasonable price

Photos

Customer reviews

5.0 ★★★★★ 58 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shareen Geer3 reviewsTotal number of Google reviews Shareen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our experience with Cen-Tex carpet cleaning was great. They were professional, well priced and the results were amazing. Highly recommend them!!

  • Price assessment: Great price
Paula Wright2 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Centex did a great job cleaning my sofa and two recliners. Manny was very personable and explained the cleaning process thoroughly. I was very pleased with the entire process and will definitely use them again in the future.

Robin Martin13 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Timely, efficient, friendly, and just great work. Had the tile and grout clean throughout my house. You can look and feel how clean they are.

  • Price assessment: Reasonable price
  • Price: $500+
Kari Davis3 reviewsTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cen-Tex Carpet Cleaning did an amazing job! They were quick to respond, answered all of our questions, and were very professional throughout the entire process. They even took the time to move our furniture so they could clean underneath it, which we really appreciated. The carpets look fantastic, and we couldn't be happier with the service. Highly recommend Cen-Tex Carpet Cleaning!

Fresh CutGrassLocal Guide · 113 reviewsTotal number of Google reviews Fresh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job cleaning the carpet in our room! The carpet looks and feels so much better, and I’m really happy with how it turned out. They were professional, friendly, and did a thorough job. I would definitely recommend them and use their services again!

  • Price assessment: Great price
  • Price: $100–150
Marcie Lopez3 reviewsTotal number of Google reviews Marcie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, carpet looks brand new again.

  • Price assessment: Great price
Bee ReneeLocal Guide · 15 reviewsTotal number of Google reviews Bee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you’re needing your carpets cleaned professionally I would not book unless it’s WITH THESE GUYS! My husband and I had such a professional & easy process with their service. We needed two rooms deep cleaned and they got right on it and were very professional! We are extremely pleased with this company and I highly recommend them if you’re looking for GREAT WORK/ GREAT PRICE & AWESOME COMMUNICATION!

  • Price assessment: Great price
  • Price: $100–150
Traci WaldschmidtLocal Guide · 13 reviewsTotal number of Google reviews Traci has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was our first time to use Cen-Tex Carpet & Tile Cleaning!! Manuel was very professional & did a AWESOME job!! I highly recommend them for all your floor cleaning needs!!

Krista Howell8 reviewsTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They scheduled quickly and the carpets look great! We had one room that was very dirty from spilled coffee and foot traffic. They had a special machine to get all of it out!

  • Price assessment: Reasonable price
  • Price: $450–500
Emma Thomason5 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

CenTex was fast and efficient! They left our floors and carpets smelling fresh and clean. Also, who doesn’t love their perfect vacuum lines?!?

  • Price assessment: Reasonable price
  • Price: $500+

Cen-Tex Carpet & Tile Cleaning on Google Maps →

Business details