Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Customers frequently praise the shop for its friendly, knowledgeable staff, fair pricing, and helpful service with firearms and other inventory. Reviewers note that the business often goes beyond basic transactions by offering delivery or ordering out-of-stock items. However, a recurring criticism in low-star reviews involves staff refusing to evaluate items for sale without listening to details, resulting in a negative experience for customers attempting to pawn goods.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
28 Google reviews we collected
Phrases our text analysis found in 21 written reviews
How often each topic comes up in the written reviews
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so patient, and really had phenomenal customer service!”
“He gave us a great price and even offered to deliver it to our home.”
“I most definitely recommend you check them out if you live within a reasonable distance.”
“I have shopped here, pawned here, had guns transferred here, taken a concealed handgun class here, they have by far exceeded my expectations.”
“Good staff, all seemed welcoming , fair pricing, several display cases full of inventory, order process is quick if not in stock”
“The guy that helped me was more than willing to explain any question I may have had.”
“Every once in awhile I get in a bind I can rely on them to hold my lap top and leave with trust my laptop is in good hands and not just thrown in the backroom”
praise complaint · found by our text analysis, Google review wording unchanged.
Good selection of guns.Very helpful and informative. Sorry I didn't find this place sooner. I've driven by many times and never thought to stop in.
We were on a hunt for a fire pit & we just happened to stop by this pawn shop and sure enough, they had one. Leon helped us. He was so nice & awesome! He gave us a great price and even offered to deliver it to our home. That was some of the best customer service we’ve ever experienced! Note: This was my first time…
Good staff, all seemed welcoming , fair pricing, several display cases full of inventory, order process is quick if not in stock
So incredibly grateful for Ennis pawn for working with us! They were so patient, and really had phenomenal customer service!
I have been buying firearms for over 20 years in three different states so I’ve seen my share of shops. Ennis Pawn is without a doubt my favorite gun store ever. The guys there are knowledgeable and so incredibly helpful. The inventory is great and they are happy to order you anything they don’t have in stock. They…
I recently bought my first ar15 rifle. The guy that helped me was more than willing to explain any question I may have had. Opposed to others i would ask at different locations. He made my buying experience a confident one. I recommend this place like crazy to anyone in search of a firearm and there prices are best around
4.6 ★★★★★ 28 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Good selection of guns.Very helpful and informative. Sorry I didn't find this place sooner. I've driven by many times and never thought to stop in.
I went in there preparing to part with a nice steam cleaner worth about $300 and different types of power tools. Some things were name brand, some not, but all were like new with extra batteries and chargers. The guy at the front, who had a very unfriendly demeanor from the start, was not having it at all. Said no right away and wouldn't even listen to all I had to sell. Kept saying no, he (whoever "he"is) wouldn't let me buy that, and no we don't buy that, even though taking a quick walk around the store, they clearly do buy and sell everything I had to offer. I guess he just didn't want to deal with me, and referred me to Action Pawn on the other side of town! I can only assume they just mainly deal with guns and gun accessories because most of the place is dedicated to gun stuff. Their website even has guns in the name. So I wouldn't recommend even stepping foot in this place unless you want to buy or sell gun related items , because even their prices on non gun stuff was a little high in my opinion.
They ALWAYS treat me fair and with respect! Great local business!
We were on a hunt for a fire pit & we just happened to stop by this pawn shop and sure enough, they had one. Leon helped us. He was so nice & awesome! He gave us a great price and even offered to deliver it to our home. That was some of the best customer service we’ve ever experienced! Note: This was my first time ever visiting a pawn shop. I’ll definitely be coming back to see what other great finds they have. You never know what you might come across. I’m so glad we found the perfect fire pit for our home! 🪵🔥
Good service
Great customer service.
These guys are solid gold! Very helpful and friendly. Highly recommend them!
Great customer service,I wouldn't go anywhere else .
Good staff, all seemed welcoming , fair pricing, several display cases full of inventory, order process is quick if not in stock
Good people.
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
