Experts Reviews · Company report
EP Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

EP Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #199Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 1,055 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EP Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EP Auto Repair is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EP Auto Repair is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EP Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EP Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EP Auto Repair is better than 20% of auto repair shops.D
20

Reviews for your job

Customers hired EP Auto Repair for 8 kinds of job.

EP Auto Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 57 Google reviews tagged “Auto engine diagnostic” · showing 40

Gene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

EP Auto did an awesome job!

Great priceAuto engine diagnosticOil change
Emily11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

EP takes care of me for a reasonable rate every time.

Auto engine diagnostic
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have relied on EP Auto for our auto-service needs since 1994. Eric and his team are fantastic, their integrity is solid gold, there has never been a problem with our cars that they couldn't help us resolve! We have six daughters and a son. As each of them left our nest and bought their first used cars, they…

Great priceElectrical repairAir & cabin filter replacementExhaust
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

I have trust issues with mechanics. E&P has proven honest to me for several years now. This last trip they code is pulled said I needed a new turbocharger. They rechecked it and said I just needed a clean up and refresher. Could of hung me for couple of grand, did the job for 225. Excellent service.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Good honest shop Often give customer choices of the repairs needed

Reasonable priceAuto engine diagnosticVehicle InspectionVehicle safety inspection
MandyLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

You will not find a better mechanic in Orem. This place came recommended by a family friend that has been going there for 15 years. EP Auto is trustworthy and fair in their pricing. They know what they are doing. They took the time to explain everything that was going on with my car and charged a very reasonable…

Great priceAuto engine diagnosticEngine repair
Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been bringing my cars to EP Auto for years because I know I will get honest assessments and the highest quality of work on my vehicles. I recommend EP Auto to my family and friends with 100% confidence because honesty, great service, and affordability that I have experienced over the years will be extended to…

Great priceTransmissionElectrical repairAir & cabin filter replacement
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Best shop in Utah. Been taking all my cars to EP for over 30 years.

Great priceA/C installation & repairAir & cabin filter replacementAuto A/C recharge
OkoiLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

Great people who give value for your money

Reasonable priceElectrical repairExhaustGeneral repairs & maintenance
Todd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We've used EP Auto for over 10 years. Eric and his team always do great work!

Auto power window repairGeneral repairs & maintenanceAuto engine diagnostic
StevenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Always good to work with and at a fair price. I appreciate their honesty and integrity. This is the only auto repair place we use.

Reasonable priceTransmissionAuto engine diagnosticAuto engine tuning
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto brake repair
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I always leave EP Auto feeling totally confident that the work they have done is what my vehicle needed and aren't continually harangued to do additional work I had no idea of the need or relevance.

Great priceAuto engine diagnosticEngine repairService not listed
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable. Always fair.

Great priceElectrical repairAuto engine diagnostic
thomasLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are awesome came in for a bunch of services and an inspection. They called back and let me know I don’t need some of the services. Super honest and quick. Would recommend again.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have a been a customer for years. Most recently I had them check on a airbag light and they were able to diagnose and fix it. The prices are always fair and I wouldn't go to anyone else.

Auto engine diagnosticEngine repairVehicle Inspection
Cecilia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve been using Ep Auto for the last 15 years. They are honest, knowledgeable, the best of the best. Their prices are fair, and they do an amazing job!!!!

TransmissionElectrical repairSteering & suspension repair
Sky8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eric and his team always do outstanding work. Work is always done, on-time, as quoted with no surprises. What I like best is the fact that I dont get pushed for extra work that my car doesn't need. Sometimes I've taken my car in for what turns out to be a simple diagnostic reset and they dont even charge me!

Electrical repairAuto engine diagnosticEngine repair
RogerLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eric has been my family's mechanic for many years. Their team is honest, and good at what they do. Eric doesn't take anyone's bull so if you, yourself, are honest and nice, that helps with all interactions. If you are in the tech sector (like me) and complain about mechanics' prices, then think about this: you may…

TransmissionElectrical repairAir & cabin filter replacement
Randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've been going to E.P. Auto since the late 1980s. We have always received honest, truthful, expert care for our vehicles, and we've always been treated with respect and friendliness. Eric Patten and staff have never tried to sell us anything we didn't need, and always let us know how long to expect before we'd…

A/C installation & repairAir & cabin filter replacementAuto engine diagnostic
Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great experience. We've used EP Auto for years. They're quick, competent, and honest. I wouldn't hesitate to recommend them.

A/C installation & repairAuto engine diagnosticElectrical repair
MerindaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Recommended by several folks. They were right. This was a good mechanic. Took 10 days to get the car in but once the date came they were quick and efficient with a fair price for the work done.

Auto engine diagnosticEngine repair
JohnnyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recommend all of my family and friends to go to EP Auto Repair. They are honest and work very quickly to get my vehicle back too me. The last time I was there they told me it would be about 10 days before they would get to my vehicle, to my surprise, they had it diagnosed and fixed by the end of that working day. They are the best!

Auto engine diagnostic
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys at EP Auto were able to find the answer to a problem that I have been trying to solve for several months . I had even taken it to the dealership and the dealership couldn’t find a solution. The people at EP Auto are very knowledgeable, helpful, friendly, and efficient. I have been using EP Auto for many…

Auto brake repairAuto brake replacementAuto emissions testing
Talmage7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Really appreciated transparency and communication from EP Auto, they told me what needed immediate attention, and what didn’t. Work done on my car was also very well done, drives like a dream. Highly recommended, especially if you drive a Chevy Volt! My only concern was timeframe, I had my car in for six days, and…

Auto engine diagnosticGeneral repairs & maintenance
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have had EP service my vehicles for over 20 years and have always been pleased with their service and attention that they give my vehicles!

Auto engine diagnosticGeneral repairs & maintenanceOil change
Dick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It is a busy place, so plan in advance for an appointment. The owner Eric Patton is smart, efficent and the most honest and mechanic on the planet. I highly recommend EP Auto at my own discomfort in getting my car and truck in for service. Been going to EP for three decades.

ElectricalAuto engine diagnosticEngine repair
Grant2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Trusted service over many years!

Auto maintenanceAuto engine diagnosticOil change
Rafael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

El servicio es muy profesional sinceramente los felicito

Customer photo from Rafael's review
Auto engine diagnosticElectrical repairTransmission repair
JaredLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys work fast and hard, not tricks. They don't waste your time. Best mechanic in Utah

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
travis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were great. Highly recommended

Air & cabin filter replacementAuto A/C replacementAuto battery maintenance
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Problem was quickly diagnosed

Auto engine diagnostic
Weston9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

EP auto is a very reputable place, they have over a week wait list and it is worth it. I was able to drop my car off and they listened as I told them my car issues and then immediately at work on my car with high priority due to my appointment. They diagnosed and called me with the repair Options in less than the…

Auto engine diagnosticElectrical repairTires
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great diagnostics on older Ford, found and fixed a wiring issue that another repair place didn’t want to deal with. Phoned with estimate that was reasonable and then quickly repaired. I’ll definitely use them again

Auto engine diagnostic
Martta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

EP auto has great service! They are good at communicating the issues and when the work will be completed. Their prices are always fair. I have used them for years and would highly recommend them.

Auto battery replacementAuto brake repairBattery
ValerieLocal Guide · 153 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Awesome service. Very trustworthy. Good prices.

Auto maintenanceElectricalAuto engine diagnostic
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love EP! We’ve used them for years when our daughter was in school, then we’ve used them since we moved here after retirement. Great service, good advice, never do work without checking with us first, reasonable pricing. They’re great!!!

Auto emissions testingAuto engine diagnosticGeneral repairs & maintenance
Anna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, professional, honest and affordable! Used them for years and will continue to!

Air & cabin filter replacementAuto battery replacementAuto brake repair
Toothless3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

EP Auto has handled our car repairs through 3 generation s now. They are reliable, do outstanding work, have great costumer service, and go above and beyond! I can't recommend highly enough since there are only 5 stars... because they deserve at least 10 stars! Highly recommend!!

Auto A/C rechargeAuto battery replacementAuto brake replacement
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been taking our vehicles to EP Auto for over 25 years. They perform excellent work and are honest in their diagnosis and billing. If you are looking for a great mechanic, your Google search should end here.

Auto battery replacementAuto brake repairAuto brake replacement

Show more auto engine diagnostic reviews (17 more) →

Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 1%Not sure 2%

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