Analyzing 7,518,1057.5M ReviewsFor 21,19621.2K Experts
Google reviewers rate EP Auto Repair 4.9 out of 5 based on 1055 reviews, with the owner responding to 16% of feedback. Customers frequently cite punctuality, clear communication, and fair pricing for services like brake replacements, oil changes, and engine diagnostics. While most praise the shop's honesty and speed, lower-rated reviews mention instances of undisclosed diagnostic fees, incorrect diagnoses on complex European vehicles, and occasional communication gaps regarding repair status.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,055 Google reviews we collected
Phrases our text analysis found in 884 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 884 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have had them do several repairs for me, I have always felt like I can trust them.”
“I'm not suggesting they were dishonest, but it is extremely important to know upfront if there will be any diagnostic fees.”
“They are friendly and do great work at a fair price.”
“They did a good job on the work and were very quick, however overcharged by about $200 for the brake pad work.”
“They are so accommodating and I appreciate the great work they do!”
“…had something else they didn't put back on right that was causing a terrible sound on the front of the car.…”
“So fast and way cheaper than the last place I went to!”
“We also love that they don’t have us do work that is not immediately necessary.”
“Always a great experience very productive professional people greade A work i was referred there by a friend thats be going through EP for years and i…”
“I think they're unprofessional, and I'm sorry they don't honor quotes.”
“They've saved me a couple of times, and I'd recommend them to anybody!”
“It has become very difficult to find good ones, and unfortunately, I do not recommend this one at all.”
“I was treated with respect, & I was explained in detail, what was wrong with my car, & how much it would cost to repair.”
“Normally I really like EP Auto, but this time it felt a bit like too many cooks in the kitchen- not communicating clearly with me or each other.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired EP Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Excellent service from the moment we called to make the appointment! They were so organized that we got in and got out in the snap of a finger and still got the car that day just a few hours later even though they added in an oil change. I’m so impressed! Super honest, hard working, good people.
I had to have my rear socks replaced. I felt like the service was very genuine. The repairs were also done in a timely matter. I received kind, & knowledgeable customer service. I was treated with respect, & I was explained in detail, what was wrong with my car, & how much it would cost to repair. I didn't feel…
I have had them do several repairs for me, I have always felt like I can trust them. They are friendly and do great work at a fair price. thanks guys.
Always a great experience very productive professional people greade A work i was referred there by a friend thats be going through EP for years and ive became a life long customer as well you get honest work for honest pay they won't let you down thanks EP
They were SO GREAT! So fast and way cheaper than the last place I went to!!! 100% recommend them
EP Auto has been my go to shop for 30+ years. They are skilled at what they do and pricing is reasonable. They recently got us in for brakes and rotors within one day before a trip. I have always been treated well and served efficiently!
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 121 | — |
| Oil change | 84 | — |
| Electrical repair | 63 | — |
| Auto maintenance | 60 | — |
| Auto engine diagnostic | 56 | — |
| Engine repair | 56 | — |
| Brakes | 43 | — |
| Vehicle Inspection | 39 | — |
4.9 ★★★★★ 1,055 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
EP Auto did a great job on my truck. Very trustworthy
They are so accommodating and I appreciate the great work they do!
EP Auto did an awesome job!
Gene, thank you! We’re thrilled you had an awesome experience with EP Auto Repair. We appreciate your support and look forward to welcoming you back. Reach us at (801) 221-9477 or [email protected].
Excellent service from the moment we called to make the appointment! They were so organized that we got in and got out in the snap of a finger and still got the car that day just a few hours later even though they added in an oil change. I’m so impressed! Super honest, hard working, good people.
Dear Amy McKay, thank you for such a fantastic review! We're thrilled to hear that you had an excellent experience with us from start to finish. Our team takes pride in providing efficient and top-notch service while ensuring customer satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you again for choosing EP Auto Repair!
I had to have my rear socks replaced. I felt like the service was very genuine. The repairs were also done in a timely matter. I received kind, & knowledgeable customer service. I was treated with respect, & I was explained in detail, what was wrong with my car, & how much it would cost to repair. I didn't feel pressure at all. I reccomend EP Auto to anyone who wants a honest, & helpful outcome for their vehicle.
Daina, thank you for your wonderful review! We’re glad you appreciated our genuine, timely service, clear explanations, and no-pressure approach. We truly value your recommendation and look forward to welcoming you back to EP Auto Repair. Reach us at (801) 221-9477 or [email protected].
I have had them do several repairs for me, I have always felt like I can trust them. They are friendly and do great work at a fair price. thanks guys.
lots of experience and very fair
Always a great experience very productive professional people greade A work i was referred there by a friend thats be going through EP for years and ive became a life long customer as well you get honest work for honest pay they won't let you down thanks EP
Adam, thank you for the wonderful review! We’re thrilled you’ve found our team professional, honest, and deserving of your lifelong trust. We truly appreciate the referral and look forward to serving you for years to come. Reach us at (801) 221-9477 or [email protected].
Great work and speed. Definitely going to use them again.
They were SO GREAT! So fast and way cheaper than the last place I went to!!! 100% recommend them
Juliette, thank you! We’re thrilled you found EP Auto Repair fast and affordable, and we truly appreciate the recommendation. We look forward to welcoming you back! Reach us at (801) 221-9477 or [email protected].
Analyzing 7,518,1057.5M ReviewsFor 21,19621.2K Experts
