Experts Reviews · Company report
EP Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

EP Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #199Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 1,055 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EP Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EP Auto Repair is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EP Auto Repair is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EP Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EP Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EP Auto Repair is better than 20% of auto repair shops.D
20

Reviews for your job

Customers hired EP Auto Repair for 8 kinds of job.

EP Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#198 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Brakes” · showing 20

Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

EP Auto has been my go to shop for 30+ years. They are skilled at what they do and pricing is reasonable. They recently got us in for brakes and rotors within one day before a trip. I have always been treated well and served efficiently!

Reasonable priceBrakes
Brian12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

These guys are awesome - quick, fair and most important, people you can trust and count on. Love Eric and the gang.

General repairs & maintenanceAuto brake repairBrakes
Ellie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Quick and honest. They’ll tell me if something can be held off being fixed a little longer to save me money and make me aware of things I didn’t realize were on the verge of breaking. They also make sure I’m okay paying for fixes before doing them. My family has been going to them for decades for good reason!

BrakesTransmissionWheel alignment
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have relied on EP Auto for our auto-service needs since 1994. Eric and his team are fantastic, their integrity is solid gold, there has never been a problem with our cars that they couldn't help us resolve! We have six daughters and a son. As each of them left our nest and bought their first used cars, they…

Great priceElectrical repairAir & cabin filter replacementExhaust
Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been bringing my cars to EP Auto for years because I know I will get honest assessments and the highest quality of work on my vehicles. I recommend EP Auto to my family and friends with 100% confidence because honesty, great service, and affordability that I have experienced over the years will be extended to…

Great priceTransmissionElectrical repairAir & cabin filter replacement
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Best shop in Utah. Been taking all my cars to EP for over 30 years.

Great priceA/C installation & repairAir & cabin filter replacementAuto A/C recharge
DaveLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My daughter is in college in Provo and her brakes are squealing. She wants them fixed before driving home to Las Vegas. We tried a couple of different places, they were all trying to upset with a lifetime warranty and wouldn't disclose the manufacturer of the parts. Eric immediately said he uses Napa pads and…

Great priceBrakes
Rick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thank you guys for all your hard work that you guys put in fixing my Toyota tundra! Appreciate the professionalism at this mechanic shop! They always get the job done in a timely efficient manner! And do a really great job working on both of our vehicles. Very trust worthy!! Thank’s again EP Auto!…

Electrical repairElectricalBrakes
JakeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

We brought our car in because we thought we had an oil leak. EP said they didn't see anything wrong and it was completely fine. I took a look at the oil level myself after I picked it up from them and it was absolutely dry. I took it to Valvoline who told me the filter cap was hardly screwed on and it had been…

Brakes
Ike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Call to schedule the appointment comma met with a nice fella to talk with me for a second joked around. got my appointment scheduled. Couple days before my appointment I forgot about what time and what day it was so I called again same nice guy helped me out and it was a super clean and good experience car got done in the day and everything so sweet

Reasonable priceBrakes
Fred6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly and trusted service!

Reasonable priceBrakes
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

EP Auto best mechanic in town!!! I've been going to see Eric for almost 30 years. I recommend EP Auto to everyone else. Thank you for your great work and for keeping our cars/trucks and my children's vehicles running all these years. We appreciate you!!!

BrakesAuto brake replacement
RogerLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eric has been my family's mechanic for many years. Their team is honest, and good at what they do. Eric doesn't take anyone's bull so if you, yourself, are honest and nice, that helps with all interactions. If you are in the tech sector (like me) and complain about mechanics' prices, then think about this: you may…

TransmissionElectrical repairAir & cabin filter replacement
Dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had an issue just days before a planned trip and EP Auto got me right in and made the repairs. And their work is always done well.

Auto brake repairBrakes
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As always, friendly, professional, excellent service I trust and a great experience all around. I was blessed to find EP auto over 20 years ago. They are like family to me

Brakes
Maxine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Took a few days to get an appointment but the day I can in was quick service and I was satisfied with their work as usual. I have always trusted Eric and his workers

BrakesAir conditioning
Aaron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used EP for years with all my cars. Totally trust their opinions, assessments and pricing. 100% recommend.

Auto A/C rechargeAuto brake repairAuto maintenance
Carin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

EP Auto gave us a fair price and quality work. They completed the work quickly as well. It can take time to get an appointment as they have many repeat customers.

Brakes
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I love EP! They always do a great job and I always trust them

A/C installation & repairBrakes
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are always prompt and honest.

BrakesOil changeVehicle Inspection

Show more brakes reviews (23 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 1%Not sure 2%

Jobs customers hired them for

Compare with