Experts Reviews · Company report
EP Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

EP Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #199Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 1,055 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EP Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EP Auto Repair is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EP Auto Repair is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EP Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EP Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EP Auto Repair is better than 20% of auto repair shops.D
20

Reviews for your job

Customers hired EP Auto Repair for 8 kinds of job.

EP Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.86
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 86 Google reviews tagged “Oil change” · showing 40

Gene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

EP Auto did an awesome job!

Great priceAuto engine diagnosticOil change
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Always a great experience very productive professional people greade A work i was referred there by a friend thats be going through EP for years and ive became a life long customer as well you get honest work for honest pay they won't let you down thanks EP

Reasonable priceTransmissionGeneral repairs & maintenanceAuto brake repair
Reallywacky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been taking my vehicles to E.P. Auto Repair in Orem for years, and they have my full trust. They’ve handled everything from routine oil changes to bigger jobs, always with professionalism and care. Recently, they squeezed me in for an oil change despite being busy and had it done in a couple of hours. That…

Great priceOil change
Winnie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I've gone to them for years. They are honest and do good work. I definitely recommend.

Great priceOil change
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Will tell others about them. They took the time to put up the windshield sun blockers which I thought was very good and nice

Reasonable priceOil change
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

EP Auto has taken care of our vehicles for years! They are friendly, honest, do great work! We highly recommend them!

Reasonable priceTire rotationsAir conditioningOil change
Chad15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always love EP Auto. Everyone should go to them.

General repairs & maintenanceVehicle InspectionOil change
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tires, alignment, lube and oil. Very helpful and professional.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
Edward11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have had Eric and his team of mechanics service my vehicles for over 20 years. They are the best and very reliable. Ed Weaver

Great priceTransmissionAuto windshield repairAir & cabin filter replacement
Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

EP Auto consistently takes such good care of my car. I needed an alignment and they worked that it to their schedule when I brought my car in for the 60,000 mile check up. It drives beautifully now! In addition , I love that they DON’T insist on doing things that don’t need to be done at this time. And they always…

Reasonable priceGeneral repairs & maintenanceTires
Richard4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I came to repair an oil leak, and they were able to stop the leaks. They are very honest, hard working people, and will do the job right. I would recommend them to everyone.

Great priceService not listed+ Punctuality+ Quality+ Professionalism
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have relied on EP Auto for our auto-service needs since 1994. Eric and his team are fantastic, their integrity is solid gold, there has never been a problem with our cars that they couldn't help us resolve! We have six daughters and a son. As each of them left our nest and bought their first used cars, they…

Great priceElectrical repairAir & cabin filter replacementExhaust
Jackson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were quick, efficient, cheap, and reliable!

Great priceSteering & suspension replacementAuto maintenanceOil change
Marley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The best mechanic I’ve ever been to. They are amazing to work with- always honest with pricing and quick once you get your car in. Even with their booked schedule they were willing to see me for an emergency appointment. Will always recommend them!

Reasonable priceAir conditioningBatteryOil change
Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been bringing my cars to EP Auto for years because I know I will get honest assessments and the highest quality of work on my vehicles. I recommend EP Auto to my family and friends with 100% confidence because honesty, great service, and affordability that I have experienced over the years will be extended to…

Great priceTransmissionElectrical repairAir & cabin filter replacement
Mackie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

EP Auto has been servicing my family for over 25 years. They truly feel like family. I live in Salt Lake City but still make the trek to Orem because I trust Eric through and through.

Great priceGeneral repairs & maintenanceOil change
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Best shop in Utah. Been taking all my cars to EP for over 30 years.

Great priceA/C installation & repairAir & cabin filter replacementAuto A/C recharge
Bart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great guys and one of the most honest shops in the valley. Thanks Eric

Great priceElectrical repairOil change
Austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

EP Auto always takes care of me. Great people, great service.

Great priceOil change
Jodi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very timely service and very professional service.

Reasonable priceTiresOil change
BigJ7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

All staff were excellent in answering any questions and being very transparent on all aspects of the repair. Very nice to find a humble honest mechanic I didn’t think that there were any left until going here.

TransmissionOil change
Don3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service, as usual! Trusted!

Reasonable priceGeneral repairs & maintenanceVehicle safety inspectionOil change
Todd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We've used EP Auto for over 10 years. Eric and his team always do great work!

Auto power window repairGeneral repairs & maintenanceAuto engine diagnostic
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

EP Auto Repair replaced our brakes at a significantly lower price than our regular shop quoted us. Honest, friendly staff and the repair didn't take all day! We will be back.

Reasonable priceAuto emissions testingOil change
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto brake repair
thomasLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are awesome came in for a bunch of services and an inspection. They called back and let me know I don’t need some of the services. Super honest and quick. Would recommend again.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve used this business for years. They have always been fair and punctual. I anticipate I will always use them for my vehicle repair concerns.

Oil change
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have a been a customer for years. Most recently I had them check on a airbag light and they were able to diagnose and fix it. The prices are always fair and I wouldn't go to anyone else.

Auto engine diagnosticEngine repairVehicle Inspection
RogerLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eric has been my family's mechanic for many years. Their team is honest, and good at what they do. Eric doesn't take anyone's bull so if you, yourself, are honest and nice, that helps with all interactions. If you are in the tech sector (like me) and complain about mechanics' prices, then think about this: you may…

TransmissionElectrical repairAir & cabin filter replacement
CheriLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Quick, friendly, and excellent work. I have only had great service at EP Auto. My car drives great.

TiresWheel alignmentOil change
JaymeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Eric, Steve, and the team are always the best!!!

Oil change
Jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Everyone from my work has been using EP for 20 years +, excellent service every time. Fast, fair, and honest.

Auto emissions testingAuto maintenanceEngine repair
Joe12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had an oil change on my 2004 Toyota Tundra truck. I was very pleased with this service as with all services that EP has performed on both of our vehicles. Thank you.

Oil change
Jordan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best customer service. The mechanics are professional, honest and provide top quality work. I’ve been having all my cars serviced at EP AUTO since high school. Recommend them to anyone.

General repairs & maintenanceOil change
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been going to EP Auto for many years and I trust them completely. I took my car in for an oil change and they found a nail in my tire and fixed that at no charge! Steve is so kind and Eric is very trustworthy

Auto brake repairOil change
Aaron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used EP for years with all my cars. Totally trust their opinions, assessments and pricing. 100% recommend.

Auto A/C rechargeAuto brake repairAuto maintenance
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have had EP service my vehicles for over 20 years and have always been pleased with their service and attention that they give my vehicles!

Auto engine diagnosticGeneral repairs & maintenanceOil change
BreaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We love EP auto and take both our cars there. Trustworthy and reliable.

General repairs & maintenanceOil change
Dick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It is a busy place, so plan in advance for an appointment. The owner Eric Patton is smart, efficent and the most honest and mechanic on the planet. I highly recommend EP Auto at my own discomfort in getting my car and truck in for service. Been going to EP for three decades.

ElectricalAuto engine diagnosticEngine repair
MichelleLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Once again EP Auto was excellent for all we needed. They changed the oil, did the Emission Inspection and we got four new tires for a great price. Works beautifully, and we are so thankful for the honest people who are there. Eric and Steve always give us the possible scenarios and start at the least expensive!

Auto emissions testingAuto maintenanceAuto tire replacement

Show more oil change reviews (46 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 1%Not sure 2%

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