Experts Reviews · Company report
EP Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

EP Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #199Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 1,055 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EP Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EP Auto Repair is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EP Auto Repair is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EP Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EP Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EP Auto Repair is better than 20% of auto repair shops.D
20

Reviews for your job

Customers hired EP Auto Repair for 8 kinds of job.

EP Auto Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Steering & suspension repair” · showing 20

Amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Excellent service from the moment we called to make the appointment! They were so organized that we got in and got out in the snap of a finger and still got the car that day just a few hours later even though they added in an oil change. I’m so impressed! Super honest, hard working, good people.

Great priceSteering & suspension repair
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent, absolutely excellent. I have taken my Audi to them twice now - once for a.c and once for a 4 wheel alignment. All work has been very professional and at a reasonable price. I’m going to start using them for everything, I think.

Great priceSteering & suspension repair
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have relied on EP Auto for our auto-service needs since 1994. Eric and his team are fantastic, their integrity is solid gold, there has never been a problem with our cars that they couldn't help us resolve! We have six daughters and a son. As each of them left our nest and bought their first used cars, they…

Great priceElectrical repairAir & cabin filter replacementExhaust
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chase was great and so helpful at the front desk ep helped me get my car running like brand new! So professional!

Great priceCarburetor cleaningSteering & suspension repairSteering & suspension replacement
UrielLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

So impressed with these guys, very professional and I appreciate the thoroughness with which they inspected and serviced my truck.

Great priceSteering & suspension repairWheel alignmentAuto maintenance
lb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great, honest car service. We’ve been a customer for over 25 years.

Reasonable priceSteering & suspension repair
Gene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Service is excellent and professional.

Great priceSteering & suspension repairService not listed
IrvLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been using EP Auto for over 15 years and I recommend them highly. They stand behind their work so if there's ever a question or issue, they absolutely make sure it's addressed and taken care of. Eric's integrity is outstanding. He has always been more than fair with me and my family. I know I am in good…

Reasonable priceSteering & suspension repair
TomandSharonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I went in with 3 things that the dealership said needed to be repaired. EP Auto checked all 3 and said that only 1 of 3 needed work. Thanks 🙏 for the honesty. You have a new customer for life.

Auto battery replacementSteering & suspension repairBattery
Bernice4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience. They do great work, are fast, honest and the price is fair.

Steering & suspension repairAuto emissions testing
Cecilia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve been using Ep Auto for the last 15 years. They are honest, knowledgeable, the best of the best. Their prices are fair, and they do an amazing job!!!!

TransmissionElectrical repairSteering & suspension repair
KipLocal Guide · 405 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service, honest and fair price.

Steering & suspension repair
RogerLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eric has been my family's mechanic for many years. Their team is honest, and good at what they do. Eric doesn't take anyone's bull so if you, yourself, are honest and nice, that helps with all interactions. If you are in the tech sector (like me) and complain about mechanics' prices, then think about this: you may…

TransmissionElectrical repairAir & cabin filter replacement
Luis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very helpful , professional and trustworthy. They did a great job, the work was done in a timely manner and I am very satisfied with the service they provided for me . I highly recommend them !!

Steering & suspension repairGeneral repairs & maintenanceWheel alignment
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys at EP Auto were able to find the answer to a problem that I have been trying to solve for several months . I had even taken it to the dealership and the dealership couldn’t find a solution. The people at EP Auto are very knowledgeable, helpful, friendly, and efficient. I have been using EP Auto for many…

Auto brake repairAuto brake replacementAuto emissions testing
RebeccaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I needed my car towed to EP auto. They have a tow driver they work with and he was awesome. EP auto only had my car for one day. They were very fast getting the repairs done. Steve called me as soon as my car showed up to their shop. They were also quick to let me know what repairs needed to be done and got started…

Auto brake repairElectrical repairGeneral repairs & maintenance
Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve taken my car there twice and everything was great when I got it back. They are courteous and try to get the work done in one day.

A/C installation & repairSteering & suspension repair
RobertLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My parents started using EP years ago, and when I moved to Utah County, they became my mechanic. I not only use them personally, but I take my fleet vehicles to them for any auto repairs needed. It would take too long to express all of the benefits and positive reasons I am a loyal customer. Not only are they…

Auto maintenanceElectrical repairGeneral repairs & maintenance
JaredLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys work fast and hard, not tricks. They don't waste your time. Best mechanic in Utah

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic auto shop. I asked them to look a few things over. They told me what should be fixed now, and what could wait. Very pleased to have a mechanic I can trust!

BrakesOil changeSteering & suspension repair

Show more steering & suspension repair reviews (15 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 1%Not sure 2%

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