Experts Reviews · Company report
Đẹp Beauty Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%64+40.7Reliability 28%39+11Replies to reviews 8%100+8.2Momentum penalty42−5.8Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Đẹp Beauty Lounge

Palo Alto, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 59 facial services · 4.7★ from 107 Google reviews

Report card

Percentile vs other facial services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Đẹp Beauty Lounge is better than 64% of facial services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Đẹp Beauty Lounge is better than 39% of facial services.D
39
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Đẹp Beauty Lounge is better than —% of facial services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Đẹp Beauty Lounge is better than —% of facial services.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Đẹp Beauty Lounge is better than 42% of facial services.C
42
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Đẹp Beauty Lounge is better than 100% of facial services.A
100

Reviews for your job

Customers hired Đẹp Beauty Lounge for 8 kinds of job.

Đẹp Beauty Lounge for manicure

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Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$48–$81
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 34 Google reviews tagged “Manicure”

Gillian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a decadent mani pedi, and came back later for this epic korean scalp and hair treatment, that comes with a mini facial and pressure point massage. It was blissful. Finally, I got a lash treatment that exceeded my expectations! Samantha was incredible at everything. The service throughout this beautiful spa was lovely.

Facial treatmentsBasic facialPedicure
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It has become my go to place to be pampered and well taken care of. Once checked in they provide water and snacks. And depending on when you go (holiday) they give out roses or small gifts for their guests. They are great with massages with nail services. I just love this place whenever I needed so me time. I really…

Paid $60–80Foot massagesSpa servicesFacial lymphatic drainage
KellyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★

Physical Injury and Subpar Service at a Premium Price I specifically asked for a premium waterless service here to ensure the health of my nails, but the experience was the exact opposite of professional care. Despite explicitly asking the technician twice to be gentle, my request was ignored. One cuticle was…

Paid $140–160PedicureManicure
ToniLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I absolutely LOVE Dep! After 20 years of doing my own mani/pedis, I finally decided to give gel nails a try - I was not disappointed. The level of care and customer service is unmatched. I tried a nail tech closer to my home since Dep is 40+ minutes away, and I must admit, it’s truly worth the commute. Jessica is my…

Customer photo from Toni's review
ManicureGel manicuresFrench manicures
Yvonne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★

Update on 02Nov2025 I should have booked with Nina because she is so good with all kinds of designs that I asked for so far. But this time I went with any tech and asked ombre with brown color. Well she couldn't do ombre. So I asked just white and told her that I will come back for Nina for design. She was just so…

Paid $100–120Foot massagesPedicureManicure
ArielLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

I would love a refund. I got dazzle dry manicure and after one day - the manicure is chipped and looks awful. Pedicure has held up pretty well (also DD, same color) *update:* There was a quick follow up on this review and made it right. Dazzle dry was new, and the team is working on making it better so other…

Paid $160–180Manicure
DaphneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First time at this salon today and I love my nails! Samantha was awesome and she took her time. She was also pleasant to talk to. The salon is also so spacious and pretty!

Paid $100–120PedicureManicure
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Today was my first time here and I had an amazing experience! Samantha did a great job on my nails and design! The whole manicure is very luxurious and worth every penny. I will be back!

Paid $60–80Manicure
NoraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was looking for somewhere to get a builder gel fill and found Dep Beauty Lounge. The salon itself is BEAUTIFUL, and I had such a great experience. The woman who did my manicure did such an incredible job and I was obsessed with the gold chrome bows. This set last over a month and I’m going back tomorrow for a new…

Paid $180–200PedicureManicureNail designs
Ellen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tiffany did the best nails ever! Loved the cateye. We came in late but they were so nice about it. I also had a broken nail, but they were able to extend one so it matched all the other lengths. Love this place and so cute inside!! 🤍

Manicure
BritaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had an amazing experience at this nail salon! The atmosphere is chic and welcoming, and the location is super convenient. Elly gave a fantastic pedicure and leg massage, and Samantha did a beautiful job on my gel nails. Both were friendly and professional, and the service was top-notch. Highly recommend!

PedicureManicureFoot massages
Emilia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so much Nina and Elly!! You were so lovely and kind :))

Paid $80–100PedicureManicure
JoeyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This was our family's first visit at Dep Beauty Lounge. We had made appointments for 3 pedicures and 4 manicures. The reception area is very nice and the entire place was so clean and beautiful. The atmosphere was pleasant with nice music playing in the background. Snacks were provided in the waiting area. They…

Paid $80–100PedicureManicure
Georgia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I have been going here since it opened and love it! Nina did my nails today and did such a good job! I go to DEP for sugaring too and they are so gentle and kind. All of the employees are so nice and always try to make me as comfortable as possible. Love this place!

Paid $80–100Manicure
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Having moved to the area in the past year, I hadn’t yet found a go-to nail salon…but needed my nails done for my wedding!! I took the risk to go somewhere new for my wedding nails and I am SO happy I did. Mai did my manicure and Tiffany did my pedicure. I did a mini French tip gel for my fingers and a crisp white…

PedicureManicure
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Clean, luxurious, and relaxing. Also loved how my nails turned out. The staff were friendly and professional. Will be coming back!

PedicureManicure
CrystleLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I like to joke that you can tell a lot about a business by its bathroom. Not only is their bathroom clean and well designed, but they stock quality toilet paper. Yes, quality toilet paper. (Insert happy laugh here) The service was absolutely 5 star from the attention to detail in polish application to offering…

PedicureManicure
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Service was excellent! Place was really clean and everyone was super nice. Tiffany did an amazing job with my nails.

Manicure
Ty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Tiffany was great!

Paid $80–100ManicureFoot massages
AmandaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

this was my second visit. The first time I had gel mani and reg pedi. In my first visit they told me about nail builder as my natural nails were long but very weak. This visit I had nail builder appointment and asked for a design. The staff here is very talented and take the time with their work.

ManicureNail artPolish removal
Ali6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had originally come into this shop a few days prior to getting the set I have posted here. I had a great experience, however the next day I had an issue with my nails. I came back in and the owners (Lavie and Anh's) responded to the issue beautifully by having Linda redo my entire set. They were very apologetic…

Paid $80–100Manicure
Michelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Had a great pedicure - clean, bright and super friendly staff. Easy to book online is a big plus.

ManicureFoot massages
Ledah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The salon is like one of those at Beverly Hills ! Interior is nice and very elegant, plus I love Lavie , I follow her every where she goes, she does top notch service!! This beauty lounge is my favorite and will not go to any nail salon ever. By the way, the massage chair is a luxury chair !! Best experience ever all the time!!

ManicureFoot massagesNail designs
ShannonLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had the BEST gel mani/pedi experience here, ever!!! Seriously!!! Mai & Tiffany were wonderful, attentive, patient while I was trying out the settings on the AMAZING massage chair (lol) AND both gave me such an amazing massage with H20 Spa “top of the line” lotion that they sell onsite. (I purchased a bottle and…

Paid $80–100ManicureFoot massagesNail repair
SeeratLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Located in Palo Alto, Dep Beauty Lounge offers a luxurious escape into the world of beauty and relaxation. I recently visited for a gel manicure, and from start to finish, the experience was exceptional. Upon entering, I was greeted warmly by the staff, and the ambiance was serene and inviting—a perfect setting for…

Paid $40–60Manicure
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This was the best nail salon I’ve ever been too! The environment was absolutely incredible. It was very classy from the decor to the aprons the technicians wore. I opted for a gel manicure and pedicure which I normally do not do because I have never had one that lasted for my then a few days. It has been over a…

Paid $100–120Manicure
KarenLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Beautiful, inviting, and clean salon. Thank you to Lavie and the team at Dep for a wonderful experience. My nails have never looked better and I look forward to returning.

Manicure
JeffLocal Guide · 727 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My wife has been going to Lavie for years and was excited to hear of the new shop in Palo Alto. The location is inviting and a relaxing. They focus on the natural products and creating a wonderful customer experience. If you go once, you will be back.

Paid $40–60Manicure
TramanhLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Fantastic owners! They care so much about their clients and the health of the nails. They really pay attention to details and are seasoned professionals. Friendly and excellent service, what more could you ask for? Also the environment is super nice. I love how beautiful it is in there, makes me look forward to my future visits.

Paid $60–80Manicure
Priscilla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I'm so happy for Lavie and her new shop in Palo Alto! I've been going to her for a few years and she always does a wonderful job with nail designs. She was the one I trusted with my wedding nails and I always gets lots of compliments on her work! She also uses products that have helped my nails feel healthier and…

Paid $60–80ManicureNail painting
JLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $180–200PedicureManicureSculpted nails
Danielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $40–60Manicure
Shou-EnLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

PedicureManicure
Charlotte7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $40–60Manicure

Price

$99+22% vs typical facial services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Manicure34$48–$81
Pedicure23$50–$79
Foot massages10—
Sculpted nails8—
Nail art6$68–$99
Nail designs6—
Facial treatments5—
Gel manicures5$50–$86

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