Experts Reviews · Company report
Epic Pest Management logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Epic Pest Management

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 494 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Epic Pest Management is better than 96% of bed bug exterminators.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Epic Pest Management is better than 95% of bed bug exterminators.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Epic Pest Management is better than 100% of bed bug exterminators.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Epic Pest Management is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Epic Pest Management is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Epic Pest Management is better than 60% of bed bug exterminators.B
60

Reviews for your job

Customers hired Epic Pest Management for 8 kinds of job.

Epic Pest Management for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 89
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Cockroach extermination” · showing 20

Niraj5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Best in business, highly recommended

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Michael Dressen is always professional and willing to go the extra mile for his clients!

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I came to Epic 2 or 3 years ago, after my other guy retired. I really did not think any other person or company could match the service I had but I was wrong. Epic is dependable, courteous And they get the job done ALL the time!! They are great at letting me know when they will be here and they are always able to…

Paid $40–60Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Ylana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used epic for a few years now. I have recommended many family and friends to this small business. They are exceptional people! They always show up on time and everyone is always so kind and personable. I always laugh and tell my husband how grateful I am that we have such a good bug company because I cannot…

Paid $100–120Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have used Epic for years and they are outstanding!! They are professional and kind. I never have pest issues!

Paid $60–80Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
GregLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This group of people have always been professional in their dealings with me. I appreciate their good work.

Paid $80–100Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Britta14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used this service for a couple of years. I have been extremely pleased.

Paid $100–120Reasonable priceSpider exterminationCockroach exterminationAnt extermination
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great reliable pest service. They also will handle any issues in between appointments. That really can make a difference when bugs get out of hand. Our insect and gopher issues are much better since the service started. Thanks Epic and your whole team.

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Since starting spraying services with epic we have not had any bug issues. They are very professional, arrive on time and do a great job overall. Anytime I need another spray between normal services they come out right away. I had an issue with ground bees and I called Epic to help. They immediately came over and…

Paid $100–120Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Edwin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Greg and his team are on it! They know what they are doing and make sure the job is done. Nice not having bugs in the house and I haven’t seen one ever since we contacted Greg.

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Love this company. I always get a text asking when they can come service and they are always on time and friendly. If I ever see anything between the time when they spray they will come out again. Just a great company. Very easy going. I rarely see any bugs in and around my house anymore.

Great priceSpider exterminationCockroach exterminationAnt extermination
Pamela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service. Professional staff.

Paid $100–120Great priceCockroach exterminationAnt extermination
Jordyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

I love this service. Everyone is very friendly! The only thing would be a little more communication when on the way to my house to make sure someone is home so I can let them in. Other than that love them!

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Bryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We are on a quarterly plan and very happy with the service. They communicate well before each service and the technician is friendly and is responsive to our pest need. We highly recommend their service.

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
G1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Have been using Epic for a number of years now. They are on time, no issue with no show. They do my yards and inside the garage, and I rarely have issues with bugs and ants.

Paid $60–80Reasonable priceGeneral pest inspectionCockroach exterminationBee extermination
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The service person that takes care of my house is always very friendly and professional. He does a great job of cleaning any cobwebs and always lets me know when he is done. If I have any issues between service they come back out, no charge, to rectify the issue.

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They always provide great service, good communication, and are prompt. The owner personally came immediately when we had a cerpanter bee burrowing into our house and took care of the issue himself.

Paid $60–80Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have used epic for 10 years and they have been amazing. Solved any problem we have had, and are great with communication and scheduling! They have made everything very easy and simple!! We highly recommend their services

Paid $60–80Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Jon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very friendly and careful with the. application process. Thankful for your folks!!

Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
ShannonLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

This is a great company. They do a great service with the pest control, but they also do it with so much respect for my home and my schedule. The people who provide the service have wonderful manners, which is something that can be lacking in service industries at times. We’ve had their services them for 9 years.

Great priceCockroach exterminationBee exterminationAnt extermination

Show more cockroach extermination reviews (6 more) →

Price

$88-15% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection193$68–$116
Spider extermination118$79–$141
Ant extermination82$63–$194
Hornet & wasp extermination35$83–$246
Cockroach extermination26$88–$282
Flea & mite extermination22$90–$282
Bee extermination7$214–$426
Mosquito extermination2$58–$99

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