Pest control service · Pomona, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★494 Google reviews · 11 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
$88typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers report a 4.9 rating from 494 reviews, with the owner responding to 68% of feedback. Customers frequently praise the company for punctual appointments, thorough extermination of pests like ants and spiders, and flexible scheduling, noting that services are often provided without requiring homeowners to be present. Pricing is described as reasonable, and staff are generally viewed as professional. However, a minority of low-star reviews criticize unreturned phone calls, unauthorized service visits, and dismissive customer service interactions.
Google rating: 4.9 out of 5 from 494 reviews (97% five-star).
Reviews on this page: 494 Google reviews (413 with written comments, 3 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: September 5, 2026.
Service: Bed Bug Exterminator serving Pomona, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Epic Pest ManagementBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Epic Pest Management: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Epic Pest Management: 95/100 on this factor. Category median: 95.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Epic Pest Management: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Epic Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Epic Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Epic Pest Management: 60/100 on this factor. Category median: 94.B
60
Bar = this company · dark tick = category median.
Star ratings
494 Google reviews we collected
4.9of 5
5 stars48097%
4 stars92%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 413 written reviews
99%praise
Praise71999%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price13747%
Reasonable15051%
Overpriced00%
Not sure52%
$88-15% vs typical bed bug exterminators
Middle half of what 227 customers paid ($73–$101) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20728%
Quality & results13819%
Speed & response11516%
Would recommend9713%
Communication689%
Honesty & trust537%
Price & value497%
What customers talk about
We read 413 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Epic came, sprayed the outside and since then, we have not seen any insects from any kind.”
“They are thorough with making sure all areas have been treated.”
“This company is the worst in customer”
“The technician, Greg, arrived on time and was extremely knowledgeable about issues that food service businesses have.”
“We struggled for a long time, & It’s been great with their services, highly recommend!”
“Their products work great I’m in an every three month schedule and the bugs stay away !”
“He took the time to explain the entire treatment process and answered all our questions.”
“If you are looking for a honest company who puts you first, this is the one!”
“I highly recommend Epic Pest because of the reasonable price and outstanding service!”
People customers mention
Greg21 reviews
Control14 reviews
Mike6 reviews
Quincy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Epic Pest Management for 8 kinds of job. Pick one to see what they paid and said.
EErik1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very satisfied with their business. The customer service is always great and they are willing to work around your schedule. I highly recommend them for all of your exterminating needs
Paid $80–100Great priceGeneral pest inspection
AApril5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
EPIC Pest Management has gone beyond our expectations. They are thorough with making sure all areas have been treated. All the technicians have been knowledgeable and a pleasure to interact with. If you have an issue they will address it immediately. We have had nothing but great service, very pleased with them. If…
Paid $60–80Great priceSpider extermination
MMymyra12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I would highly recommend EPIC. They are very detailed about their work. They are accommodating and whenever I have needed for them to come out, they have someone come and do more spraying for bugs.
Paid $100–120Reasonable priceSpider extermination
JJuan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
"I had a great experience with Epic Pest Management. They were professional, punctual, and very thorough with their service. It’s a relief to have the peace of mind that the job was done right. Highly recommend them for anyone looking for reliable pest control!"
Paid $80–100Great priceGeneral pest inspection
Mmorissa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Epic provides excellent service. We’ve been with them for a few years now, and we’re glad we switched to them. Greg is our technician, and I’m always impressed with the quality of work that comes from our visits.
Paid $80–100Great priceHornet & wasp exterminationGeneral pest inspection
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very thorough every visit. We haven’t seen spiders or ants since we switched to Epic! Professional service that always comes in the window they say they will and are very careful in the process. Highly recommended!!
Paid $60–80Great priceSpider exterminationGeneral pest inspectionAnt extermination
We have cockroach problems inside and outside of the house. It was really annoying to find these large insects everywhere. Epic came, sprayed the outside and since then, we have not seen any insects from any kind. These people are the best in the business. We hired them after the previous pest control company failed to secure the house and prevent these insects from appearing day and night.
Thank you Epic for the service and professionalism of your tech. I 100% recommend them.
Response from the owner · a month ago
Thank you so much, Soly, for taking the time to share your experience with us. We're thrilled that our tech was able to eliminate those cockroaches and give you peace of mind both inside and outside your home. It means the world to us when we can succeed where others have fallen short, and we're grateful you trusted us to get the job done right. We really appreciate your recommendation and we're here whenever you need us.
- Greg, Epic Pest Management
M
Melody Diaz2 reviewsiTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
There had been such a decrease in ants/spiders in my house ever since we’ve started with them! We struggled for a long time, & It’s been great with their services, highly recommend!
Response from the owner · 4 months ago
Thank you so much for the great review, Melody! We’re thrilled to hear our services have significantly reduced ants and spiders in your home and really appreciate your recommendation. If you need anything else or want to schedule a follow-up, please contact us anytime.
-Greg, Epic Pest Management
C
C BLocal Guide · 25 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
They've serviced our home for years & we recommend them as often as we can!
Response from the owner · 5 months ago
Thank you so much for trusting us with your home for years and for recommending us so often. We truly appreciate your loyalty and referrals. We look forward to continuing to provide the reliable service you expect.
-Greg, Epic Pest Management
J
jayani lokuge1 reviewiTotal number of Google reviews jayani has written across all businesses on Google Maps, not just this one.
Been with Epic pest control for years now. It’s a wonderful family owned company who puts the customer first. Wonderful team from office staff to technicians. If you see pest activity between sessions you could always ask for a service in between and they will do it with no fuss, free of charge. If you are looking for a honest company who puts you first, this is the one!
Response from the owner · 5 months ago
Thank you, Jayani, for being a loyal customer and for the wonderful review. We’re delighted our family-owned team, from office staff to technicians, has made pest control easy and worry-free for you. We're glad our complimentary between-session service has been helpful and appreciate you highlighting our customer-first approach. We look forward to continuing to protect your home.
-Greg, Epic Pest Management
S
Sherrie Murphy3 reviewsiTotal number of Google reviews Sherrie has written across all businesses on Google Maps, not just this one.
Absolutely fantastic service! The technician, Greg, arrived on time and was extremely knowledgeable about issues that food service businesses have. He took the time to explain the entire treatment process and answered all our questions. We haven’t seen a single pest since they treated the business. Highly recommend!"
Price assessment: Great price
Services: Service not listed
B
Ben GregoryLocal Guide · 12 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Very satisfied with their business. The customer service is always great and they are willing to work around your schedule. I highly recommend them for all of your exterminating needs
