Pest control service · West Covina, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★321 Google reviews · 4 photos
100%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
$53typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently highlight the punctuality, thoroughness, and professional communication of Bug Baron Exterminator technicians in Pomona. Reviews describe effective pest control services for various insects, with staff often explaining treatments and arriving on schedule. The service maintains a perfect five-star rating across 321 Google reviews, and the owner replied to 42% of those reviews.
Google rating: 5.0 out of 5 from 321 reviews (100% five-star).
Reviews on this page: 321 Google reviews (276 with written comments).
Owner responses: the business replied to 42% of reviews.
Most recent review: October 30, 2026.
Service: Bed Bug Exterminator serving West Covina, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bug Baron ExterminatorBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bug Baron Exterminator: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bug Baron Exterminator: 100/100 on this factor. Category median: 95.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bug Baron Exterminator: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bug Baron Exterminator: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bug Baron Exterminator: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
321 Google reviews we collected
5.0of 5
5 stars320100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
99%praise
Praise57799%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price545%
Reasonable655%
Overpriced00%
Not sure00%
$53-49% vs typical bed bug exterminators
Middle half of what 4 customers paid ($45–$64) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17230%
Speed & response10618%
Quality & results9817%
Would recommend9416%
Communication509%
Honesty & trust356%
Price & value275%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike was very nice and professional and took the time to explain the service and what I could expect.”
“I was in a time crunch and he was able to service our property quickly.”
“As usual bug baron does excellent work, answers all questions and go beyond what is needed to be done.”
“…egrity and would definitely reach out to them in the future and also recommend them to friends and family.…”
“I can't recommend Mike and Bug Baron highly enough.”
“He explained the difference so we know what to look out for in the future.”
“I feel that Bug Baron and everyone we dealt with operated with honesty and integrity and would definitely reach out to them in the future and also rec…”
“He always makes sure the gate is closed when he leaves and makes reasonable recommendations when asked.”
“He was to the point and very honest as he did not overcharge for services I did not need.”
People customers mention
Simon37 reviews
Mike35 reviews
Barron8 reviews
Exterminators4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bug Baron Exterminator for 8 kinds of job. Pick one to see what they paid and said.
KKarina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Mike was very professional and polite. I was in a time crunch and he was able to service our property quickly.